Audi CarPlay

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Level 1

5 points

Audi CarPlay

I have a 2017 Audi Q7 that is having compatibility issues with the CarPlay feature interacting with my iPhone 7. As of January 14, 2017, my iPhone's software is completely up to date. One of three things happen when I am hooked up. Sometimes the screen will show that it was connected to CarPlay on both my vehicle and the iPhone but will not allow me to execute any commands. The second is when it is initially playing music, CarPlay will drop out and will revert to playing over the Bluetooth connection. The third and most common thing that happens is it will connect to CarPlay and be working for a bit and then suddenly and completely drop out and revert to whatever other audio option was selected before being connected to CarPlay. I have read multiple forums on Audi and Apple related sites. What are my options at this point? I was hoping there was going to be a fix in the last iOS update but clearly there wasn't. Is anyone else having these issues?

Posted on Jan 15, 2017 7:05 AM

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Answer 1

i_rina

Community Specialist

Jan 16, 2017 9:07 AM in response to mbhiker

Greetings, mbhiker.
Thanks for using Apple Support Communities! I see that CarPlay and your iPhone aren't quite working together as expected. I see you came from the correct article for troubleshooting steps and well done for using that. I'll be glad to assist.
Set up CarPlay with your iPhone -- I'd like to confirm with you that you've tried all of the steps located in the "Get help" section. Particularly using a different Lightning cable and checking with Audi for any firmware updates.

Get help

If CarPlay doesn't work like you expect, here’s what you can check. After each step, try using CarPlay again.

Make sure that Siri is turned on.

Restart your iPhone and your car. Depending on your car, you might see the CarPlay Home screen when you turn it on. If you don't, look for the CarPlay logo on your car’s display.

If possible, connect your iPhone to a different USB port in your car.

Try a different Lightning to USB cable. Make sure that the cable is certified.

Update to the latest version of iOS.

Check your car’s manual for help. You might need to install firmware updates for your stereo.

How to back up your iPhone, iPad, and iPod touch -- If you have complete the steps above, before continuing, I always recommend a fresh backup to keep your personal information safe.
If you can't update or restore your iPhone, iPad, or iPod touch -- Even though the title of the article isn't specific to your issue, the section titled "Put your device in recovery mode and set it up again" will walk you through all the steps to reinstall the iOS on your device. Test your iPhone with CarPlay again and let me know.

Have a great day!

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