Just have them sign into their email from a computer. Or from any other device other than their iPhone.
How can I reset a family members password from my device, the reset your password email can't be accessed because they cannot sign into their phone to get the email
Question marked as
Just have them sign into their email from a computer. Or from any other device other than their iPhone.
3 replies
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See the following: If you forgot your Apple ID password - Apple Support
If none of those methods will work for the person then they should: Contact Apple for help with Apple ID account security - Apple Support
Thank you I will contact them
reset password from another device