Setup can't continue because Outlook isn't configured to have a default profile

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Level 1

16 points

Setup can't continue because Outlook isn't configured to have a default profile

Running 64 bit Windows 10 with either 32 or 64 bit Office 2016 (Office 365 ProPlus with the new 2016 apps)

The message "Setup can't continue because Outlook isn't configured to have a default profile" is issued when attempting to install iCloud in a clean installation of Outlook.

The latest release of iCloud from the Apple website (6.1.0.30) appears to have erroneously lost support for installing with Office 2016. Problem circumvented by reverting to earlier release of iCloud (5.2.1.69) which installed without issue.

Windows 10

Posted on Jan 16, 2017 3:55 AM

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Answer 1

Jan 30, 2017 11:48 PM in response to gpover

THANK YOU!!!
I wasted 4 hours today trying to get 6.1 to work. And NOTHING that I did helped at all. Even called Apple Care who tried for an hour to help (the call was mysteriously dropped just as he was running out of things to try). Must have changed 50 settings and rebooted 12 times.

But then I read this, downloaded 5.2 and it WORKED the first time!!

THANKS!!!

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Answer 2

gpover Author

Level 1

16 points

Jan 31, 2017 2:04 AM in response to twd123fromop

Glad it helped (took me 2 days of similar efforts to find the solution). I've posted a similar note on Microsoft Communities also loaded a copy of 5.2.1 on Dropbox: https://dl.dropboxusercontent.com/u/23563637/iCloud_5.2.1.zip

As you were in contact with Apple Care you probably have a case reference, would be good if you could refer them to this solution as they may then escalate the case and fix the problem in a future release of iCloud.

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Answer 3

Feb 1, 2017 6:49 AM in response to gpover

"As you were in contact with Apple Care you probably have a case reference"

Actually, no they never gave me a case reference number or an email transcript of the call or any follow up. They even asked for my phone number at the beginning of the call "in case we're disconnected", but after we were disconnected there wasn't any effort to reconnect. NOT impressed with Apple Care.

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