Cannot sign out of old Apple ID

I changed my Apple ID (email address) at appleid.apple.com because I will be losing access to my old Apple ID email address. Regrettably, however, when I made the change I was currently signed on to iCloud on my iMac using my old Apple ID.


When I realized this I tried to sign out of my old Apple ID (using System Preferences --> iCloud). While doing so I discovered that the "Find My Mac" iCloud feature was ON, and before I could sign out of my old Apple ID I had to turn off Find My Mac. So I cleared the checkbox for that feature. Then a dialog pops up telling me I have to enter my Apple ID password in order to turn off Find My Mac. No problem, I thought, and I entered my password for my old Apple ID. Fail! The dialog tells me "Your Apple ID or password is incorrect." Of course I repeated this effort several times to be sure I was entering my password correctly (I have no doubt I know my password for the old Apple ID). I also tried the password for my new Apple ID. Nothing worked. The problem, I surmise, is my old Apple, not the password. The old ID is no longer recognized even though System Preferences --> iCloud shows that is the one under which I am signed in.


So, it seems I'm signed in to iCloud under my old Apple ID, but I cannot sign out because I have to enter my password to turn off Find My Mac, and my password does not work because my old Apple ID is no longer recognized.


I've spent several hours over two day searching for solutions on the web, and I see that many others have had the same or a very similar problem, and several solutions have been suggested (which are too numerous and lengthy to repeat here). I've tried all the suggested solutions and none have worked for me.


Help! If you have any ideas I'm eager to try them.


I'm running macOS Sierra 10.12.2 on a late 2009 27" iMac.


By the way, my Apple ID change was successfully updated automatically or manually by me on my iPhone, my iPad, and my Apple TV. Even on my iMac my Apple ID was updated for the App store. But I no longer have access to iCloud on my iMac.

iMac, macOS Sierra (10.12.2), Bootcamp 3.2, Windows 7

Posted on Jan 16, 2017 4:44 PM

Reply
5 replies

Mar 13, 2017 10:25 PM in response to Adam Washington

This worked for me - from Apple Support via BlancaNieves:

It was resolved by creating an additional temporary user account in my Mac with administrator rights and in the process of setting it up linked it to my iCloud account (with new AppleID e-mail) and so able to deactivate "Find My Mac". Then log out from that account and log back in again with my user account when I was finally able to Sign-out from iCloud with the old AppleID e-mail, and sign-in with the new AppleID e-mail.

Re: I cannot sign out of iCloud in my Mac (os Sierra) after changing my Apple ID and password.

Jan 20, 2017 9:32 AM in response to Eric Root

Thank you, Eric. This solved my problem when nothing else would. It was, however, not without some pain and trepidation.



The trepidation was because I got into this mess by changing my Apple ID. Did I want to change it back to my old ID to solve my current problem then "re-change" it to my new ID and risk creating even more Apple ID problems. Since I seemed to have no tolerable alternative I went ahead and took the risk.



The pain was because, in order to minimize the risk of changing my Apple ID, I first signed out of every account on every device using my new ID:

iMac iTunes

iMac App Store

iMac iMessage

iMac FaceTime

iPhone iCloud

iPhone iTunes & App Store

iPhone iMessage

iPhone FaceTime

iPad iCloud

iPad iTunes & App Store

iPad iMessage

iPad FaceTime

Apple TV iCloud

Apple TV iTunes & App Store

Relative's iMac #1 iCloud

Relative's iMac #1 iTunes

Relative's iMac #1 App Store

Relative's iMac #2 iCloud

Relative's iMac #2 iTunes

Relative's iMac #2 App Store



That's 20 accounts spread over six devices.



Then I changed my Apple ID back to my old Apple ID, turned off Find My Mac and signed out of iCloud on my iMac, solving my initial problem.



Then I changed my Apple ID again to my new ID and signed back in to all those accounts, having, of course, to enter my Apple ID and password each time.



It seems there should be an easier way to solve this problem, which appears to be not uncommon.



Nevertheless, I'm happy to have it done. Thanks again, Eric.

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Cannot sign out of old Apple ID

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