MacBook Pro 15" (2016) Crashing while connecting/disconnecting the LG 5K Monitor

I am also in the process of filling a small court claim after spending more than 6 months with apple customer care (or don't care) without solving the issue. At the end they will not fix, nor replace, nor refund my $3.5k laptop. Also, they will not give me anything in written to take to the court. Instead they only call you so you have no evident of the history.

I spent total $4.8k to apple for the laptop and LG monitor and I ended up have a piece of useless equipment sitting on my desk....

It appears that they know the problem but the don't want to fix it....

Silly, yes. Agreed that realistically for a machine this expensive $4.5K+ in Australia, - I shouldn't really be thinking about what applications are running, how / when I want to connect/disconnect it with an external monitor - especially in 2017/2018 when technology has advanced to make these things seamless.

Apple is aware of this - and ought to issue a recall to do the right repairs for them or issue a replacement with an updated set of hardware capable of delivering what was advertised and marketed - and sold.

🙂 7 Days after Apple Care visit - ZERO crashes.. 🙂

This machine used to crash multiple times a day with solid red and yellow screens when using external monitors.

So far zero crashes.. I had one time where one of the external monitors turned solid blue.. but re-plugged it and it recovered by itself without crashes.

So it doesnt crash when going into screensaver with heavy apps and gfx intensive apps running for a long time..

but wat is starting to happen is it is starting to hang on wake.. i.e. even if there is no external monitor connected, when it goes into sleep mode, it never wakes up..

That happened to me 3 times today.. i was running on battery and so after a while of not using it, it goes to sleep.. but it never wakes up..

I have to hold down power and hard-reset... Grrrrrr... I'll try reset SMC and etc.

10.13.3 came out on 1/23 (and I update to the latest immediately in the hopes this issue is fixed). I did have crashes after 10.13.3 so I doubt that alone was the resolution. The only thing thats changed for me is that I haven't been heading to the office as frequently. So I haven't been unplugging/plugging in my 5Ks daily like I used to.

"After 5 years Apple will recall these devices, as they did with the Nvidia 2012 MBP."

It's for this exact reason I filed the small claims case. I'm going for the full $10k, which I know will be denied. I won't accept anything less and when Apple finally pushes forward the recall, I'll go back and get my full $10k.

I gather, we're all somewhat now enjoying a machine that is not crashing stupendously often!

Fingers crossed that their future updates don't mess-up the machine again. In its state at the moment, - it is stable enough for me to be able to work!

Thanks, everything was already the same except for the "prevent computer from sleeping automatically when the display is off". I enabled that, but it just means that I'm bypassing the sleep/wake failures by ensuring my Mac doesn't go to sleep.

I am fed up with this nonsense. Today I submitted a small claim court application requesting the value of my computer+damages.

I’ve had it 6 months now with apple engineers investigating but not solving, and customer care specialists that have absolutely no intention to rectify the problem. My laptop is still under warranty and they wouldn’t fix it, replace it, nor refund it. This is against consumer rights.

What's your layout/setup? I'm beyond baffled on my setup. The only change I've made on my machine is installed a newer Cisco AnyConnect client (company upgraded their VPN concentrator requiring the update). Yet, I'm now up for 11 days:

8:21 up 11 days, 22:59, 5 users, load averages: 20.86 9.20 4.74

I've been going back and forth between the pair of 5Ks and a Belkin TB3 dock without issues.

As it's a hardware issue, - we can only but wonder about when Apple will issue a recall - repair program for it! Any ideas on what is CRU?

I do believe that they've somewhat tweaked the software to try to avoid the crashes - not solving the problem - but avoiding the crashes.

I spoke too soon...

After my machine went into Apple Care and they replaced a bunch of stuff, it came back and was OK for about 4 weeks..

Well, that ended this week when it started crashing again at least twice a day...

Well, it was fun while it lasted.

Yesterday: 17:02 up 27 days, 7:39, 5 users, load averages: 2.06 1.91 2.02

Today (sleep/wake) :-(

No samples for specified time interval

================================================================

status: 0x40003

Code: 0x2aea02bf01000031

Stackshot reason: Watchdog

Model: MacBookPro13,3, BootROM MBP133.0238.B00, 4 processors, Intel Core i7, 2.9 GHz, 16 GB, SMC 2.38f7

Graphics: Intel HD Graphics 530, Intel HD Graphics 530, Built-In

Graphics: Radeon Pro 460, AMD Radeon Pro 460, PCIe, 4 GB

Memory Module: BANK 0/DIMM0, 8 GB, LPDDR3, 2133 MHz, 0x80CE, 0x4B3445424533303445422D45474347202020

Memory Module: BANK 1/DIMM0, 8 GB, LPDDR3, 2133 MHz, 0x80CE, 0x4B3445424533303445422D45474347202020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x15A), Broadcom BCM43xx 1.0 (7.77.37.5.1a3)

Bluetooth: Version 6.0.2f2, 3 services, 27 devices, 1 incoming serial ports

Network Service: Home Wired, Ethernet, en10

Network Service: Wi-Fi, AirPort, en0

PCI Card: pci1b73,1100, USB eXtensible Host Controller, Thunderbolt@196,0,0

PCI Card: pci1b73,1100, USB eXtensible Host Controller, Thunderbolt@70,0,0

USB Device: USB 3.0 Bus

USB Device: iBridge

USB Device: USB 3.0 Bus

USB Device: USB3.1 Hub

USB Device: USB 10/100/1000 LAN

USB Device: Hub

USB Device: LG UltraFine Display Camera

USB Device: USB2.1 Hub

USB Device: AirPod Case

USB Device: Hub

USB Device: USB Controls

USB Device: USB Audio

USB Device: USB 3.0 Bus

USB Device: USB3.1 Hub

USB Device: Hub

USB Device: LG UltraFine Display Camera

USB Device: USB2.1 Hub

USB Device: Hub

USB Device: USB Controls

USB Device: USB Audio

Thunderbolt Bus: MacBook Pro, Apple Inc., 23.1

Thunderbolt Device: UltraFine 5K, LG Electronics, 1, 9.4

Thunderbolt Bus: MacBook Pro, Apple Inc., 23.1

Thunderbolt Device: UltraFine 5K, LG Electronics, 3, 9.4

I've been running pretty good (averaging ~20+ days of uptime at a time), with the occasional reboot to fix an app issue. Today has been the first crash in a long time. Not really sure what it means.

Anonymous UUID: BDA7F583-D9E5-39CD-31E8-D200E3DAB50A

Sun May 20 00:51:03 2018

*** MCA Error Report ***

CPU Machine Check Architecture Error Dump (CPU: Intel(R) Core(TM) i7-6920HQ CPU @ 2.90GHz, CPUID: 0x506E3)

CATERR detected! No MCA data found.

*** Device Tree ***

{

"pcie_cfg_base" : "0xe0000000",

"pci_devices" :

{

"0x0" : "MCHC@0",

"0x8000" : "PEG0@1",

"0x9000" : "PEG1@1,1",

"0xa000" : "PEG2@1,2",

"0x10000" : "IGPU@2",

"0x100000" : "PEG0@1/IOPP/GFX0@0",

"0x101000" : "PEG0@1/IOPP/HDAU@0,1",

"0xa0000" : "XHC1@14",

"0xa8000" : "I2C0@15",

"0xb0000" : "IMEI@16",

"0xc8000" : "URT2@19",

"0x8200000" : "PEG1@1,1/IOPP/UPSB@0",

"0x400000" : "PEG2@1,2/IOPP/UPSB@0",

"0x8300000" : "PEG1@1,1/IOPP/UPSB@0/IOPP/DSB0@0",

"0x500000" : "PEG2@1,2/IOPP/UPSB@0/IOPP/DSB0@0",

"0x8308000" : "PEG1@1,1/IOPP/UPSB@0/IOPP/DSB1@1",

"0x508000" : "PEG2@1,2/IOPP/UPSB@0/IOPP/DSB1@1",

"0x8310000" : "PEG1@1,1/IOPP/UPSB@0/IOPP/DSB2@2",

"0x510000" : "PEG2@1,2/IOPP/UPSB@0/IOPP/DSB2@2",

"0x8320000" : "PEG1@1,1/IOPP/UPSB@0/IOPP/DSB4@4",

"0x520000" : "PEG2@1,2/IOPP/UPSB@0/IOPP/DSB4@4",

"0x8400000" : "PEG1@1,1/IOPP/UPSB@0/IOPP/DSB2@2/IOPP/XHC2@0",

"0x8500000" : "PEG1@1,1/IOPP/UPSB@0/IOPP/DSB0@0/IOPP/NHI0@0",

"0x600000" : "PEG2@1,2/IOPP/UPSB@0/IOPP/DSB2@2/IOPP/XHC3@0",

"0xd8000" : "RP17@1B",

"0x700000" : "PEG2@1,2/IOPP/UPSB@0/IOPP/DSB0@0/IOPP/NHI0@0",

"0xe0000" : "RP01@1C",

"0xf0000" : "URT0@1E",

"0xf1000" : "URT1@1E,1",

"0x200000" : "RP17@1B/IOPP/SSD0@0",

"0xf3000" : "SPI1@1E,3",

"0xf2000" : "SPI0@1E,2",

"0xf8000" : "LPCB@1F",

"0xfa000" : "PMCR@1F,2",

"0xfb000" : "HDEF@1F,3",

"0xfc000" : "SBUS@1F,4",

"0x300000" : "RP01@1C/IOPP/ARPT@0"

},

"device_mmio" :

{

"PCI0@0" :

[

{ "a" : "0xcf8", "s" : "0x8" }

],

"PCI0@0/AppleACPIPCI/PEG0@1/IOPP/GFX0@0" :

[

{ "a" : "0x7f80000000", "s" : "0x10000000" },

{ "a" : "0x7f90000000", "s" : "0x200000" },

{ "a" : "0x82600000", "s" : "0x40000" },

{ "a" : "0x82640000", "s" : "0x20000" }

],

"PCI0@0/AppleACPIPCI/PEG0@1/IOPP/HDAU@0,1" :

[

{ "a" : "0x82660000", "s" : "0x4000" }

],

"PCI0@0/AppleACPIPCI/PEG1@1,1/IOPP/UPSB@0/IOPP/DSB0@0/IOPP/NHI0@0" :

[

{ "a" : "0x82900000", "s" : "0x40000" },

{ "a" : "0x82940000", "s" : "0x1000" }

],

"PCI0@0/AppleACPIPCI/PEG1@1,1/IOPP/UPSB@0/IOPP/DSB2@2/IOPP/XHC2@0" :

[

{ "a" : "0x82800000", "s" : "0x10000" }

],

"PCI0@0/AppleACPIPCI/PEG2@1,2/IOPP/UPSB@0/IOPP/DSB0@0/IOPP/NHI0@0" :

[

{ "a" : "0xaac00000", "s" : "0x40000" },

{ "a" : "0xaac40000", "s" : "0x1000" }

],

"PCI0@0/AppleACPIPCI/PEG2@1,2/IOPP/UPSB@0/IOPP/DSB2@2/IOPP/XHC3@0" :

[

{ "a" : "0xaab00000", "s" : "0x10000" }

],

"PCI0@0/AppleACPIPCI/IGPU@2" :

[

{ "a" : "0x7f91000000", "s" : "0x1000000" },

{ "a" : "0x7fa0000000", "s" : "0x10000000" }

],

"PCI0@0/AppleACPIPCI/XHC1@14" :

[

{ "a" : "0x7f90210000", "s" : "0x10000" }

],

"PCI0@0/AppleACPIPCI/I2C0@15" :

[

{ "a" : "0x7f9022a000", "s" : "0x1000" }

],

"PCI0@0/AppleACPIPCI/IMEI@16" :

[

{ "a" : "0x7f90229000", "s" : "0x1000" }

],

"PCI0@0/AppleACPIPCI/URT2@19" :

[

{ "a" : "0x7f90228000", "s" : "0x1000" }

],

"PCI0@0/AppleACPIPCI/RP17@1B/IOPP/SSD0@0" :

[

{ "a" : "0x82500000", "s" : "0x4000" }

],

"PCI0@0/AppleACPIPCI/RP01@1C/IOPP/ARPT@0" :

[

{ "a" : "0x82400000", "s" : "0x8000" },

{ "a" : "0x82000000", "s" : "0x400000" }

],

"PCI0@0/AppleACPIPCI/URT0@1E" :

[

{ "a" : "0x7f90227000", "s" : "0x1000" }

],

"PCI0@0/AppleACPIPCI/URT1@1E,1" :

[

{ "a" : "0x7f90226000", "s" : "0x1000" }

],

"PCI0@0/AppleACPIPCI/SPI0@1E,2" :

[

{ "a" : "0x7f90225000", "s" : "0x1000" }

],

"PCI0@0/AppleACPIPCI/SPI1@1E,3" :

[

{ "a" : "0x7f90224000", "s" : "0x1000" }

],

"PCI0@0/AppleACPIPCI/PMCR@1F,2" :

[

{ "a" : "0x82724000", "s" : "0x4000" }

],

"PCI0@0/AppleACPIPCI/HDEF@1F,3" :

[

{ "a" : "0x7f90220000", "s" : "0x4000" },

{ "a" : "0x7f90200000", "s" : "0x10000" }

],

"PCI0@0/AppleACPIPCI/SBUS@1F,4" :

[

{ "a" : "0x7f9022b000", "s" : "0x100" }

],

"DMAC" :

[

{ "a" : "0x0", "s" : "0x20" },

{ "a" : "0x81", "s" : "0x11" },

{ "a" : "0x93", "s" : "0xd" },

{ "a" : "0xc0", "s" : "0x20" }

],

"FWHD" :

[

{ "a" : "0xff000000", "s" : "0x1000000" }

],

"IPIC" :

[

{ "a" : "0x20", "s" : "0x2" },

{ "a" : "0x24", "s" : "0x2" },

{ "a" : "0x28", "s" : "0x2" },

{ "a" : "0x2c", "s" : "0x2" },

{ "a" : "0x30", "s" : "0x2" },

{ "a" : "0x34", "s" : "0x2" },

{ "a" : "0x38", "s" : "0x2" },

{ "a" : "0x3c", "s" : "0x2" },

{ "a" : "0xa0", "s" : "0x2" },

{ "a" : "0xa4", "s" : "0x2" },

{ "a" : "0xa8", "s" : "0x2" },

{ "a" : "0xac", "s" : "0x2" },

{ "a" : "0xb0", "s" : "0x2" },

{ "a" : "0xb4", "s" : "0x2" },

{ "a" : "0xb8", "s" : "0x2" },

{ "a" : "0xbc", "s" : "0x2" },

{ "a" : "0x4d0", "s" : "0x2" }

],

"MATH" :

[

{ "a" : "0xf0", "s" : "0x1" }

],

"LDRC" :

[

{ "a" : "0x2e", "s" : "0x2" },

{ "a" : "0x4e", "s" : "0x2" },

{ "a" : "0x61", "s" : "0x1" },

{ "a" : "0x63", "s" : "0x1" },

{ "a" : "0x65", "s" : "0x1" },

{ "a" : "0x67", "s" : "0x1" },

{ "a" : "0x80", "s" : "0x1" },

{ "a" : "0x92", "s" : "0x1" },

{ "a" : "0xb2", "s" : "0x2" },

{ "a" : "0xffff", "s" : "0x1" },

{ "a" : "0x1800", "s" : "0xff" },

{ "a" : "0x800", "s" : "0x80" }

],

"RTC" :

[

{ "a" : "0x70", "s" : "0x8" }

],

"TIMR" :

[

{ "a" : "0x40", "s" : "0x4" },

{ "a" : "0x50", "s" : "0x4" }

],

"SMC" :

[

{ "a" : "0x300", "s" : "0x20" },

{ "a" : "0xfef00000", "s" : "0x10000" }

],

"EC" :

[

{ "a" : "0x62", "s" : "0x1" },

{ "a" : "0x66", "s" : "0x1" }

],

"PDRC" :

[

{ "a" : "0xfed10000", "s" : "0x8000" },

{ "a" : "0xfed18000", "s" : "0x1000" },

{ "a" : "0xfed19000", "s" : "0x1000" },

{ "a" : "0xe0000000", "s" : "0x10000000" },

{ "a" : "0xfd000000", "s" : "0x1800000" },

{ "a" : "0xfed20000", "s" : "0x20000" },

{ "a" : "0xfed90000", "s" : "0x4000" },

{ "a" : "0xfed45000", "s" : "0x4b000" },

{ "a" : "0xff000000", "s" : "0x1000000" },

{ "a" : "0xfee00000", "s" : "0x100000" }

],

"MEM2" :

[

{ "a" : "0x20000000", "s" : "0x200000" },

{ "a" : "0x40000000", "s" : "0x200000" }

]

}

}

EOF

Model: MacBookPro13,3, BootROM MBP133.0242.B00, 4 processors, Intel Core i7, 2.9 GHz, 16 GB, SMC 2.38f7

Graphics: Intel HD Graphics 530, Intel HD Graphics 530, Built-In

Graphics: Radeon Pro 460, AMD Radeon Pro 460, PCIe

Memory Module: BANK 0/DIMM0, 8 GB, LPDDR3, 2133 MHz, 0x80CE, 0x4B3445424533303445422D45474347202020

Memory Module: BANK 1/DIMM0, 8 GB, LPDDR3, 2133 MHz, 0x80CE, 0x4B3445424533303445422D45474347202020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x15A), Broadcom BCM43xx 1.0 (7.77.37.29.1a7)

Bluetooth: Version 6.0.5f3, 3 services, 27 devices, 1 incoming serial ports

Network Service: Home Wired, Ethernet, en10

Network Service: Wi-Fi, AirPort, en0

PCI Card: pci1b73,1100, USB eXtensible Host Controller, Thunderbolt@70,0,0

PCI Card: pci1b73,1100, USB eXtensible Host Controller, Thunderbolt@196,0,0

USB Device: USB 3.0 Bus

USB Device: iBridge

USB Device: USB 3.0 Bus

USB Device: USB3.1 Hub

USB Device: USB 10/100/1000 LAN

USB Device: Hub

USB Device: LG UltraFine Display Camera

USB Device: USB2.1 Hub

USB Device: iPad

USB Device: Hub

USB Device: USB Controls

USB Device: USB Audio

USB Device: USB 3.0 Bus

USB Device: USB3.1 Hub

USB Device: Hub

USB Device: LG UltraFine Display Camera

USB Device: USB2.1 Hub

USB Device: Hub

USB Device: USB Controls

USB Device: USB Audio

Thunderbolt Bus: MacBook Pro, Apple Inc., 33.1

Thunderbolt Device: UltraFine 5K, LG Electronics, 1, 9.4

Thunderbolt Bus: MacBook Pro, Apple Inc., 33.1

Thunderbolt Device: UltraFine 5K, LG Electronics, 1, 9.4

So it looks like I'm getting consistent crashes every ~20days. Suppose I have to live with that, as that's the Apple of today. Absolutely no focus on quality, just focus on getting emojis and other garbage out the door to make their profit quota!