Unable to install ITunes on Windows 10

Question

Level 1

8 points

Unable to install ITunes on Windows 10

Hi there,
I recently brought a refurbished laptop with Windows 10 installed. All Windows updates have been installed and I have the latest version of ITunes
, yet it doesn't install properly. I get the error 2 message, and I have tried numerous solutions: repairing; uninstalling and deleting program files (and recycle bin) then reinstalling; extracting the setup file and running the missing component by itself; running all the components one at a time...nothing works.
When I run the original setup file, whilst it says ITunes has been successfully installed, I notice that none of the other components have been installed with it (i.e. no Bonjour, no Apple Mobile Device Support, no Apple Application Support and no Apple Software Update). I am getting extremely fed up. All the articles and solutions I've read seem to go no further than 2015. Am I the only one that is still having this issue???
Any help greatly appreciated!

Posted on Jan 17, 2017 2:09 AM

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Answer 1

javaliga

Level 10

120,173 points

Jan 18, 2017 12:20 PM in response to SGoodridge

See this article (if you haven't already) for the iTunes error code 2 fixes:

Find an iTunes error code - Apple Support

which will lead you to:

If you can't install or update iTunes for Windows - Apple Support https://support.apple.com/en-us/HT203174

If all else fails, follow turingtest2's advice in the Removing and reinstalling iTunes and other software components section of:

Troubleshooting issues with iTunes for Windows updates

https://support.apple.com/en-us/HT201668

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Answer 2

SGoodridge Author

Level 1

8 points

Jan 18, 2017 12:33 PM in response to javaliga

Thanks for your reply, javaliga. Unfortunately I'm still having problems.

So using turingtest2's tips I uninstalled all the components (only iTunes to uninstall and no folders found), downloaded the iTunes setup files again and with my anti-virus software disabled I installed ITunes. I got these error codes:

ITunesHelper:

Apple Application Support not found.

Apple application Support is required to run iTunesHelper. Please uninstall iTunes, then install iTunes again.

Error 2

iTunes:

Apple Application Support not found.

Apple application Support is required to run iTunesHelper. Please uninstall iTunes, then install iTunes again.

Error 2 (Windows error 2)

So I then extract the setup file and run the Apple Application Support 64 file on its own and repair iTunes.

iTunes now loads and I manage to sync to my account. However when I plug my phone into the laptop, I get this error message:

ITunes:

This iPhone cannot be used as the required software is not installed. Run the iTunes installer again

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Answer 3

SGoodridge Author

Level 1

8 points

Jan 18, 2017 12:45 PM in response to SGoodridge

Sorry I hit reply too quickly...

Run the iTunes installer to uninstalled iTunes, then install iTunes again.

I try rebooting my computer. I fear if I uninstall at this point I'll have to start from scratch again (I believe I've done this before...). It displays the same message when I connect my iPhone to the laptop. I then uninstall ITunes and reinstall. I still get the same message.

Researching on the internet, some suggest installing the Apple Mobile Device Support 6464 file as the iPhone isn't syncing with the software. I do this but then iTunes freezes on me not long after I open up the app. I have to stop the app via Task Manager.

Any ideas?

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Answer 4

SGoodridge Author

Level 1

8 points

Jan 19, 2017 12:23 PM in response to turingtest2

Thanks for this tt2. Unfortunately it hasn't made a difference. I uninstalled iTunes then downloaded and installed the vcredist_x86 file (x64 didn't install properly), restarted the computer, reinstalled iTunes again and I had exactly the same issues.

Any other ideas?

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Answer 5

SGoodridge Author

Level 1

8 points

Jan 19, 2017 1:21 PM in response to turingtest2

I did this too. When I installed the Apple Mobile Device Support component it made iTunes freeze and I needed Task Manager to shut it down.

I am so incredibly annoyed about this problem.

Thank you for your advice tt2.

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Answer 6

turingtest2

Level 10

278,091 points

Jan 19, 2017 1:34 PM in response to SGoodridge

What Antivirus software is installed, if any? You could try disabling for a fixed interval which should prevent it running at startup. Delete all components once more, reboot, right-click on the installer and run as administrator.

tt2

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Answer 7

SGoodridge Author

Level 1

8 points

Jan 20, 2017 11:12 AM in response to turingtest2

I have AVG installed. I removed iTunes completely, restarted the computer, disabled AVG and disconnected from the internet. I ran the setup file as administrator and also repaired as administrator when, unfortunately, the same error messages came up. It still freezes after I've installed iTunes, Apple Application Support64 and Apple Mobile Device Support64.

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Answer 8

SGoodridge Author

Level 1

8 points

Jan 20, 2017 12:23 PM in response to turingtest2

Can't find any .NET components to repair. This is a refurbished laptop with Windows 10 preinstalled and I need to stick with Windows 10 for work, so I'm going to contact Apple directly.

Thank you for your help - much appreciated.

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