Can't delete videos from photo library

To delete says tap on video from the photo library and choose delete from the options on bottom. Delete isn't an option. Is there another way to delete these videos or is this sonething Apple needs to fix? Thanks

Posted on Jan 17, 2017 10:23 AM

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8 replies

Jan 19, 2017 8:31 AM in response to RedbirdJ

Thanks for the explanation! Since you're not seeing a way to delete the video from your device, we have a few questions for you before we recommend the next step(s).

  1. Which model of iPhone are you using and the iOS it's on? Find the software version on your iPhone, iPad, or iPod
  2. Were the videos recorded on your iPhone or are they videos you've purchased in iTunes?
  3. Were the videos synced to iTune on a Mac or PC?


We'll determine the appropriate strategy once we've heard back from you.

Jan 18, 2017 1:28 PM in response to RedbirdJ

Thanks for using Apple Support Communities, RedbirdJ.
I see you're trying to delete a video from the Photo app on your iPhone. I'll be happy to help,
iPhone User Guide - Organize photos and videos

Remove a photo or video from an album. Tap the photo or video, then tap User uploaded file. You can choose to remove it from the album or delete it from your iCloud Photo Library on all your devices.

Have a great day!

Jan 19, 2017 10:47 AM in response to RedbirdJ

Thank you for supplying the requested information! It's very much appreciated, RedbirdJ. We have formalized a plan.​
Because these videos were synced to your iPhone, you'll need to use iTunes to un-sync them from the iPhone. Photos that are synced using iTunes can only be removed this way, which is why the trash can option is not present when you try to delete them directly from the iPhone. When your iPhone is plugged in to iTunes, you'll need to select the iPhone on the left sidebar, then select the Movies tab and see your sync options. You can uncheck the sync box to un-sync them, or select to delete only certain movies. You can follow the steps here for information on syncing your iPhone with iTunes: Sync your iPhone, iPad, or iPod touch with iTunes on your computer using USB
We appreciate your staying with us while we resolve this issue!

Jan 18, 2017 3:24 PM in response to chuck_3rd

Thank you for your reply. Not sure what the symbol is following the word 'tap'. Is it a minus sign? Anyway, there is no option like this. For some reason the trash symbol does not appear or is not highlighted and available to use. I read the manual and it also says to select the video and tap the minus sign, but that symbol isn't available.

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Can't delete videos from photo library

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