Photos ? A total mess

Does anyone have Photos running well ?

I have 3 machines, one iMac and two MacBooks.

The results for Photos are different on EACH of them! Pictures filed in a folder on one are not on another one, the number of pictures is different on each machine, the iMac has been running non stop for over a month and is still loading et, etc...

What a f...g lousy job Apple has done with this app. Years of classification have been ruined and I don't even know what to do as nothing seems to be stable.

Hints anyone ??

iMac

Posted on Jan 18, 2017 1:39 AM

Reply
49 replies

Jan 21, 2017 2:00 PM in response to Gerald Lechault

When trying this procedure, all I get is a Scroll down menu which allows to open, copy etc but does not give access to the structure of the folders


Odysseus left out a step. It should read:

  • Quit "Photos"
  • Back up your Photos Library
  • Control Click on your Photos library
  • Select "Show Package Contents" from the contextual menu.
  • Delete the folder located at <library_bundle>/resources/recovery
  • Close the Photos Library bundle and double-click it to launch Photos
  • A new recovery folder will be created

Feb 4, 2017 11:50 PM in response to Gerald Lechault

On a practical aspect: if you don't use Albums because of the lack of reliability (which I fully understand), how can you find the pictures you are looking for ? Do you have another filing method ? (or just using the Events names)

In Aperture I used folders and projects to structure the library according to the purpose of the photos (lectures, research, expeditions, family photos, travels, vacations) and according to the date and place. Date and place is taken care of in Photos by the moments and places albums. So I just need to create the albums for the other types. And for that I am using keywords. The keywords are syncing reliably to all devices, even my iPad and iPhone, and it is easy to recreate the corresponding smart albums on my other Macs, when I need them.

For example, to be able to find the photos from a particular photo shooting trip quickly, I create a smart album using the keyword "2013_SomeEvent". My list of keywords is rather long, however. I miss the hierarchical keywords of Aperture. So I have to take care to follow a strict pattern for the names of the keywords to be able to remember them and find them in the list.

User uploaded file

The keywords make it possible to have a dynamic list of albums and folders. I create smart albums, when I need them, delete the ones, that I currently do not need, because too many smart albums are making Photos slow, and I do not mind too much, when they vanish on their own.

I also add keywords for the names of the people. This serves a triple purpose:

  1. The name keywords sync between the devices, while the People albums do not. This makes it easier to recreate the people albums on my other Macs. And the name keywords will be saved, when I export the photos.
  2. And I can see the full names of the people in the Info panel and not just the tiny, barely recognizable thumbnail with the face. The thumbnails in the Info panel are a joke. They tell us nothing that we cannot already see in the photo in the first place.
  3. And I can see the full names of the people, even when Photos is abbreviating the the names to the first name in the People album. Photos's tendency to abbreviate the full names to first names makes it impossible to use the People album to remember the names of people we meet. I like to use the faces feature to have a record of the names and faces of the students in our projects, and it does not help at all, when Photos is only showing the first name. And it is embarrassing, if we are not on a first-name basis with the person in question.

Jan 21, 2017 5:27 AM in response to Gerald Lechault

Gerald Lechault wrote:


Forgot to answer one of your questions: no, pictures which should be in an album do not show when doing a search, but I can find them manually.

I re-linked afew hundred pictures manually to the existing albums, using my Mac Book, and after a few minutes, they get updated on the Mac Book Air too, but not on my iMac.

As to the missing albums - you could backup your library and try Odysseus's solution here:


https://discussions.apple.com/thread/7716281?answerId=30978893022#30978893022


Well, I've found a solution to the problem where a rebuild causes photos to appear to disappear after a rebuild. Here are the steps.


  1. Quit "Photos"
  2. Back up your Photos Library
  3. Control Click on your Photos library and delete the folder located at <library_bundle>/resources/recovery
  4. Close the Photos Library bundle and double-click it to launch Photos
  5. A new recovery folder will be created


Jan 21, 2017 8:41 AM in response to léonie

OK, copying the lib does not seem to be a great idea.


I checked memory usage before and it did not look like there was a problem.

Here is what it loks like now, with and without Photos running.


User uploaded fileUser uploaded file


I also let the computer running with only Photos for more than 4 weeks now (24/7) and only 8% of the library has been synced, meaning it could take about 1 year 1/2 to complete...

Do you see anything suspicious with the processes which take the most memory ?

Jan 23, 2017 2:17 AM in response to léonie

Hi Léonie

Progress on the library is still very slow but there is some...


I just noticed something which might be interesting.

On my iMac - and not on either of the other 2 machines - the iCloud Drive's icon has the round progression indicator next to it:

User uploaded file

It looks like iCloud is still updating something.

Could iCloud be the problem instead of Photos, or is it Photos syncing which generates this wheel ?

Jan 18, 2017 1:56 PM in response to Gerald Lechault

Yes and have had since it came out - no problems


and all of my Macs in two states and all IOS devices have identical libraries thanks ti iCloud Photo Library


So the problem is your set up and your operation - mine and millions of other are just fine


If you want help try posting a rational request with no editorials and no cursing and spent that time providing detailed information - Photos works great and help is readily available but first you have to do your part


read this Writing an effective Apple Support Communities question


LN

Feb 18, 2017 1:20 AM in response to Gerald Lechault

Photos cannot be reinstalled as it is part of the OS, right ?

You can reinstall Photos by reinstalling the OS. The Photos.app is just a wrapper with calls to system services. That is why the application is so amazingly small, lee than 60 MB, just the size of a large RAW file.

reinstalling Photos can help, if the problem is system wide and nt just happens for your current library or only in your own user account.


In an older discussion, I found a suggestion to delete the content of User/Library/Containers/com.apple.Photos and then restart the computer and relaunch Photos. Do you think that this is something that I should try ?

This will help, if corrupted plists in your User/Library are causing the problems. To test this, launch Photos from a different user account (see this help page: Isolating an issue by using another user account). If Photos is working perfectly when launched from the Guest User account, the problem is restricted to your current account and trashing plist files or caches, or containers can help, unless your current library is causing the problem. Test with a new test library as well.

Jan 19, 2017 2:10 AM in response to LarryHN

Sorry for the language, but I am so fed up... Should not have ranted online.

Anyway here is the history of this saga.

Photos was running well until I upgraded to Sierra back in september 2016.

1) First I upgraded my MacBook. No problem, took a couple hours for Photos to be back and running.

2) Second I did my iMac. Big problem. After more than one day into the process, nothing would be working. A local Apple tech guy had me kill the process and start the upgrade again. It worked but every single app (Word, Excel, PP:::) would crash within minutes of launching.

I called Apple again and the tech told me to o a clean install from scratch which I did. All problems have been solved but the one with Photos. Another contact with Apple and I was told that it could take days for my library to be up and running. Hard to believe as it took only hours on my MacBook, but why not.

Considering this situation, I did not upgrad my MacBook Air, so my configs are now such:


Mac Book pro 2012, running Sierra 10.12.2, 345GB available, 8GB memory

Photos 2.0

11045 pictures, updated


Preferences:

are checked:

  • iPhoto library with Optimize Mac storage
  • My Photo stream
  • iCloud photo sharing

A lot of Albums which existed before are still there but empty; the links with the pictures seem to have been lost. The pictures are still in the library.


iMac 2009, running Sierra 10.12.2, 259GB available, 4GB memory

Photos 2.0

11045 pictures, 10818 item downloading (since last fall with an interruption from Dec 1st until Jan 12th) I have to stop it from time to time as the fan goes crazy from the iMac overheating I suppose.

I had asked the Apple tech if I should connect the computer directly to my box instead of using the WiFi, but he said it would not make any difference.


Preferences:

are checked:

  • iPhoto library with Optimize Mac storage
  • My Photo stream
  • iCloud photo sharing


Mac Book Air 2015, running El Cap 10.11.6, 24GB available, 8GB memory

Photos 2.0

11970 pictures, updated, unable to upload 925 pictures (which adds up to the 11045 of the other 2 machines)


Preferences:

are checked:

  • iPhoto library with Optimize Mac storage
  • My Photo stream
  • iCloud photo sharing

A lot of Albums which existed before are still there but empty; the links with the pictures seem to have been lost. The pictures are still in the library. The 925 picture which cannot be uploaded are not identified.


I also have 15 videos which can be found on the 3 computers.


Thanks for checking this and I am open to try anything to solve this.


GL

Feb 18, 2017 12:56 AM in response to léonie

Hi Leonie


Me again...

Your organization seems amazing, but adopting the same practice would need for me to re-index all my 11K pictures. I am way too lazy for that.


I have another question for you, if you don't mind.


I added memory to my iMac (16GB now) and it is running perfectly well and fast, except with Photos which is still acting up.

  • EtreCheck does not find anything wrong anymore and considers the performance as good.
  • Nevertheless, it still takes between 5 & 10 minutes for Photos to boot every time I launch it.
  • Yesterday, I uploaded 35 pictures from my camera and it is still updating today (after roughly 20 hours) when my 2 other machines have been updated within minutes, even though I loaded the pictures on the iMac.


Photos cannot be reinstalled as it is part of the OS, right ?

In an older discussion, I found a suggestion to delete the content of User/Library/Containers/com.apple.Photos and then restart the computer and relaunch Photos. Do you think that this is something that I should try ?

I saw that this folder includes a plist (container.plist) which makes me a bit cautious.


Thanks for your help.


Gérald

Feb 18, 2017 3:49 AM in response to Gerald Lechault

Strangely, I cannot see the Containers folder in the Library, but will do some cleaning anyway as it is now clear that the problem is restricted to my account.

Are you looking in the Library folder in your Home folder, not in the Library folder at the top level of the System drive?

Your user library may still be hidden.

To reveal the hidden User Library:

  • Bring the Finder forward by clicking on the Desktop or the Finder icon in the Dock.
  • Select your user/home folder (with the house icon in the Finder sidebar)
  • With that Finder window as the front window, press the key combination ⌘J to bring up the View options.
  • In the View options panel enable ’Show Library Folder’. That will make your user library folder visible in your Home folder, if it is still hidden.
  • Open your Home folder, then the Library folder, then Containers and com.apple.Photos.

Jan 21, 2017 5:22 AM in response to Gerald Lechault

Which leads me to this idea, so please tell me if it makes sense or would make things even worse: why not copy my Mac Book Air Photo library to my iMac Pictures folder and erase the one currently being used ? That way I would at least have the same content on all 3 computers. Is there anything against it ?

If you start over with a copy of your MacBook Air Library and your iMac and enable this library as your iCloud Photo Library, the copied library will start to upload to iCloud Photo Library all over again. It a library corruption has been the problem, this second time good go better, but if the problem lies somewhere else on your system, it would not help.


iMac 2009, running Sierra 10.12.2, 259GB available, 4GB memory

The 4GB memory might be the bottleneck why the iMac is slow on Sierra. Can the memory of your iMac be upgraded to 8GB, like on your other Macs?


Is Photos faster, if you restart the Mac, without any other applications running, that also need much RAM? Check in the Activity Monitor.app (in Applications > Utilities) how much RAM is used by the different processes.

If the photoanalysisd is using all CPU time and Memory, the problem may be only temporary, because the macOS 10.12. upgrade is causing a heavy background processing to classify your photos according to categories and a new faces scan. This will be over, once the library has been scanned, but may need a few weeks to get done.Keep the Mac running, when you are not using it.



User uploaded file

Jan 20, 2017 1:17 AM in response to léonie

Hello

Something is definitely happening since I unchecked Photo Stream.

On my iMac, I can see all my pictures (still without the links to my albums but it is already a huge improvement). Oddly my preferences iCloud still say that 11808 pictures are being uploaded, same figure as 2 days ago.

Is there any way to somehow reactivate the links pictures-albums ? (I have a hard time thinking that I should recreate those links for about 30 to 40% of my photos).

Thanks

GL

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Photos ? A total mess

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.