I get error 102 while updating

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13 points

I get error 102 while updating

my Macbook pro with operating system OS X version 10.8.5 with 1 terabyte hard disc, processor 2.2GHz intel core i7, memory 4GB 1333 MHz DDR3, i was trying to download updates but it downloads to a certain level and stops giving me error 102. i dont know how to start trouble shooting this kind of problem. secondly the computer shuts down by itself when i try to close any of the word applications opening screen that says welcome to e.g word or Power point. finally the computer refuses to shut down while i try shutting down it just crashes and restarts by it self and gives me an error message that my computer shut down due to error and i should decide of i want to send the error log or cancel.

Mac Pro, OS X El Capitan (10.11.1)

Posted on Jan 19, 2017 7:19 PM

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Answer 1

Teddy_B

Community Specialist

Jan 21, 2017 7:13 AM in response to YomiCash

Hello YomiCash,

Thank you for using Apple Support Communities. It's my understanding you've been receiving error 102 when trying to update, and unexpected shut down issues. I know these types of issues can impact your ability to use your Mac as expected. I'm happy to help.

First, I recommend resetting the System Management Controller (SMC), this can resolve a variety of issues including unexpected shut downs. Use the steps below:

Shut down your Mac.

Unplug the MagSafe or USB-C power adapter from your computer.

Using the built-in keyboard, press Shift-Control-Option on the left side of the keyboard, then press the power button at the same time. Hold these keys and the power button for 10 seconds.

Release all keys.

Reconnect the power adapter.

Press the power button again to turn on your Mac.

Reset the System Management Controller (SMC) on your Mac

If the issue persists, try starting in safe mode and testing. Starting in safe mode allows your Mac to run certain checks and prevent login items from automatically launching. This can help isolate third party issues. Use the steps and information in the link below:
Try safe mode if your Mac doesn't finish starting up

Have a wonderful day!

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