Can I get a free replacement for my broken EarPods?

Question

Level 1

7 points

Can I get a free replacement for my broken EarPods?

Recently I had gotten a 6th Generation iPod for Christmas and four days after I had received I unplugged my EarPods from the headphone jack and half of the jack from my EarPods was stuck I did not do anything at all to cause this malfunction and fortunately was able to get it out from the headphone jack with a special tool but still have EarPods that are broken and I was hoping I could get a free replacement

Posted on Jan 20, 2017 2:12 PM

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Answer 1

Jonathan UK

Level 10

164,015 points

Jan 21, 2017 1:55 AM in response to mymy_purple

Hi

Apple accessories - including EarPods that are supplied with an iPod and those purchased separately - are covered by Apple's Limited Warranty against defects in materials and workmanship, but not against accidental damage or misuse.

If you believe that your EarPods qualify for a warranty replacement, contact Apple Support, make a Genius Bar reservation or visit an Apple Authorised Service Provider with a view to having them checked and to establish your available service options:

Otherwise, you will need to purchase a new set.

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Answer 2

Jan 20, 2017 2:36 PM in response to mymy_purple

It should have a 1 year warranty.

Go to Apple store with receipt.

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