Safari Web Content quit unexpectedly

I keep getting a popup window every few minutes while using Safari "Safari Web Content quit unexpectedly." Process: com.apple.Webkit.WebContent [1454] Why is this happening?

iMac (27-inch, Late 2012), OS X El Capitan (10.11.6)

Posted on Jan 20, 2017 2:42 PM

Reply
6 replies

Jan 21, 2017 2:08 PM in response to anniefromtx

Hi Annie,

I understand that Safari crashes often on your iMac. I know it's important to be able to use the web reliably, so I'm happy to help.

Please go through all of the relevant troubleshooting that is outlined in this article:

If Safari is slow, stops responding, quits unexpectedly, or has other issues - Apple Support

Thanks for using the Apple Support Communities. Cheers!

Jan 21, 2017 2:25 PM in response to anniefromtx

Safari/Preferences/Advanced - enable the Develop menu, then go there and Empty Caches. Quit/reopen Safari and test. Then try Safari/History/Show History and delete all history items. Quit/reopen Safari and test. You can also try try Safari/Clear History…. The down side is it clears all cookies. Doing this may cause some sites to no longer recognize your computer as one that has visited the web site. Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Select Library/Caches/com.apple.Safari/Cache.db and move it to the trash.


Go to Safari Preferences/Extensions and turn all extensions off. Test. If okay, turn the extensions on one by one until you figure out what extension is causing the problem.


Safari Corruption See post by Linc Davis


If that doesn't work, try running this program in your normal account , then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy Report” and then paste into a reply. This will show what is running on your computer. No personal information is shown.

Etrecheck – System Information

Jun 29, 2017 5:27 PM in response to Eric Root

Hello Eric,

I just sent you a message regarding my Safari Webkit/ web content quitting. Here is a an etrecheck report, I used the "apps crashing" diagnostic rundown.

Please let me know what you think.

Thank you!

EtreCheck version: 3.4 (420)

Report generated 2017-06-29 17:20:28

Download EtreCheck from https://etrecheck.com

Runtime: 2:58

Performance: Excellent


Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Click the [Clean up] link to delete unused files.


Problem: Apps are crashing

Description:

Safari webkit errors


Hardware Information:

MacBook Pro (13-inch, Early 2011)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro8,1

1 2.3 GHz Intel Core i5 (i5-2415M) CPU: 2-core

8 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

4 GB DDR3 1333 MHz ok

BANK 1/DIMM0

4 GB DDR3 1333 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Normal - Cycle count = 467


Video Information:

Intel HD Graphics 3000 - VRAM: 512 MB

Color LCD 1280 x 800


Disk Information:

Hitachi HTS545032B9A302 disk0: (320.07 GB) (Rotational)

[Show SMART report]

(disk0s1) <not mounted> [EFI]: 210 MB

Macintosh HD (disk0s2 - Journaled HFS+) / [Startup]: 319.21 GB (38.45 GB free)

(disk0s3) <not mounted> [Recovery]: 650 MB


MATSHITADVD-R UJ-8A8 ()


USB Information:

EHCI Root Hub Simulation

hub_device

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. FaceTime HD Camera (Built-in)

EHCI Root Hub Simulation

hub_device

Apple Computer, Inc. IR Receiver


Thunderbolt Information:

Apple Inc. thunderbolt_bus


System Software:

OS X Mavericks 10.9.5 (13F1911) - Time since boot: about one day


Gatekeeper:

Mac App Store and identified developers


Clean up:

com.adobe.ARM.[...].plist

/Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper

Executable not found!

One orphan file found. [Clean up]


System Launch Agents:

[not loaded] 5 Apple tasks

[loaded] 144 Apple tasks

[running] 35 Apple tasks


System Launch Daemons:

[not loaded] 51 Apple tasks

[loaded] 139 Apple tasks

[running] 59 Apple tasks


Launch Agents:

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2017-01-13) [Lookup]

[loaded] com.oracle.java.Java-Updater.plist (? 53b5746e be93c7fb - installed 2017-02-26) [Lookup]

[running] com.pharos.notify.plist (Pharos Systems International - installed 2013-10-02) [Lookup]

[running] com.pharos.popup.plist (Pharos Systems International - installed 2013-10-02) [Lookup]


Launch Daemons:

[loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-01-13) [Lookup]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-01-13) [Lookup]

[loaded] com.adobe.fpsaud.plist (? 2afb3af7 a0305b84 - installed 2017-06-14) [Lookup]

[running] com.fitbit.galileod.plist (Fitbit, Inc. - installed 2017-03-23) [Lookup]

[loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e 442fdde9 - installed 2011-03-10) [Lookup]

[loaded] com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2016-12-12) [Lookup]


User Launch Agents:

[failed] com.adobe.ARM.[...].plist (? c8cc50de 0 - installed 2015-04-13) [Lookup] - /Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper: Executable not found!

[loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist (Citrix Online LLC - installed 2015-05-05) [Lookup]


User Login Items:

AdobeResourceSynchronizer Application - Hidden

(/Applications/Adobe Acrobat Reader DC.app/Contents/Helpers/AdobeResourceSynchronizer.app)


Internet Plug-ins:

FlashPlayer-10.6: 26.0.0.131 (installed 2017-06-16) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2016-07-23)

AdobePDFViewerNPAPI: 17.009.20044 (installed 2017-04-13) [Lookup]

AdobePDFViewer: 17.009.20044 (installed 2017-04-13) [Lookup]

Flash Player: 26.0.0.131 (installed 2017-06-16) [Lookup]

Default Browser: 537 (installed 2014-09-19)

SharePointBrowserPlugin: 14.7.3 (installed 2017-06-10) [Lookup]

Silverlight: 5.1.50901.0 (installed 2016-11-03) [Lookup]

DirectorShockwave: 11.6.3r633 (installed 2011-10-28) [Lookup]

JavaAppletPlugin: Java 8 Update 121 build 13 (installed 2017-02-26) Check version


User internet Plug-ins:

CitrixOnlineWebDeploymentPlugin: 1.0.105 (installed 2013-04-25) [Lookup]


3rd Party Preference Panes:

Flash Player (installed 2017-06-14) [Lookup]

Java (installed 2017-02-26) [Lookup]


Time Machine:

Time Machine not configured!


Top Processes by CPU:

4% WindowServer

2% kernel_task

1% Fitbit Connect Menubar Helper

1% mdworker

1% mdworker


Top Processes by Memory:

602 MB kernel_task

458 MB com.apple.WebKit.WebContent

326 MB com.apple.WebKit.WebContent

211 MB com.apple.WebKit.WebContent

168 MB com.apple.WebKit.WebContent


Top Processes by Energy Use:

6.34 WindowServer

1.12 Fitbit Connect Menubar Helper

0.94 com.apple.WebKit.Networking

0.70 com.apple.WebKit.WebContent


Virtual Memory Information:

4.68 GB Available RAM

2.93 GB Free RAM

3.32 GB Used RAM

1.75 GB Cached files

0 B Swap Used


Software installs:

Office 2011 14.7.3 Update: (installed 2017-06-10)

Adobe Flash Player: (installed 2017-06-14)

Fitbit Connect: (installed 2017-06-14)

Adobe Flash Player: (installed 2017-06-16)


Install information may not be complete.


Diagnostics Information:

2017-06-29 17:17:15 EtreCheck.app Crash [Open]

Cause: objc_msgSend() selector name: objectForKey:

2017-06-29 17:09:20 com.apple.WebKit.WebContent Crash [Open]

Cause: Bundle controller class:

BrowserBundleController

Jun 29, 2017 4:37 PM in response to Eric Root

Hello,


I had been having the same problem and I followed most of your recommendations and so far so good in terms of no longer having random safari webkit quits. However, in the last month I started to have the "web content quit" specifically with yahoo. I have an email with yahoo and when I'm in my mail, on the home page or reading an article from the home page I repeatedly get that error message and it reboots the page or article or kicks me out of an email I'm reading and sends me back to the inbox. I've tried those help steps you listed again and I cannot get to the Show Library Folder to get to the caches. (I have a Macbook Pro 2010) My Finder doesn't seem to show it. I've used the Go drop down and don't see it nor can I seem to find it in view->show view options either, there is no checkbox. I haven't contacted Yahoo support yet as my issues were at first in general now only with Yahoo. If you have any suggestions or advice I'd greatly appreciate it.

Thank you,


Kevin

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Safari Web Content quit unexpectedly

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