Cold phone with lines??

So yesterday I dropped my iPhone 6 in the snow while walking my dogs and I got home when I realized that I didn't have it. I found it brought it home it miraculously was fine aside from being cold. I went several hours without having any issues but then I went out for a second walk. The phone died of cold, which is normal for my phone I got back inside and with it still being dead I dropped it accidentally which is a tumble it has taken many times, I have a great case so I wasn't worried about it. When I plugged the phone back in the white apple screen showed up but the screen is not half black with rainbow vertical stripes and also white stripes that give it a white hue. The stripe placement and color also change while I'm using it. The screen and touch work fine but what is it?? Do I need to get it fixed? I've tried restarting it and I left it for the night. I'm praying I don't have to get it fixed so if anyone has any ideas PLEASE HELP...???!!

iPhone 6, iOS 10.2

Posted on Jan 21, 2017 9:52 AM

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Question marked as Top-ranking reply

Posted on Jan 21, 2017 10:00 AM

The LCD display can also suffer from the cold and could have been damaged by bringing it inside too fast. Condensation inside the phone must have damaged some hardware parts.

You should switch the phone off and get it checked by Apple. Putting it inside a bag of rice might help in the meantime to draw out some of the humidity.

Start a service request

Find an Apple Authorized Service Provider

Make an Apple Store appointment

4 replies
Question marked as Top-ranking reply

Jan 21, 2017 10:00 AM in response to millie.everhart

The LCD display can also suffer from the cold and could have been damaged by bringing it inside too fast. Condensation inside the phone must have damaged some hardware parts.

You should switch the phone off and get it checked by Apple. Putting it inside a bag of rice might help in the meantime to draw out some of the humidity.

Start a service request

Find an Apple Authorized Service Provider

Make an Apple Store appointment

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Cold phone with lines??

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