2016 MacBook Pro Crashes because of Touch ID

Question

Level 1

10 points

2016 MacBook Pro Crashes because of Touch ID

I have a late 2016 MacBook Pro with Touch Bar and Touch ID. Sometimes when I open the lid to login, Touch ID will not accept my fingerprint. It will give me the digital head shake, and then the computer freezes. It will not let me type my password, click anything on the screen, or give me the chance to try Touch ID again. This happens every single time Touch ID rejects my fingerprint; the whole computer will freeze, and my only option is to hold the power button until the device powers off.

I understand Touch ID is not perfect, but, I don't think it should be freezing my computer if it doesn't recognize my print on the first try.

Has anyone else had this problem or know of a solution?

MacBook Pro (13-inch, Late 2016, 4 TBT3), macOS Sierra (10.12.2)

Posted on Jan 21, 2017 12:02 PM

Reply

Answer 1

CMCSK

Level 6

11,452 points

Jan 21, 2017 2:48 PM in response to ekj35

You are still under warranty. Call Apple Care. Make sure you get a case number as all repairs have an additional 90 days of warranty.

#1 - You have 14 days from the date of purchase to return your computer with no questions asked.

#2 - You have 90 days of FREE phone tech support.

#3 - You have the standard one year Apple warranty.

#4 - If you've purchased an AppleCare Protection Plan, your warranty last for 3 years. You can obtain AppleCare anytime up to the first year of the purchase of your computer.

Take FULL advantage of your warranty. Posting on a message board should be done as a last resort and if you are out of warranty or Apple Care has expired.

Reply