Outlook (Hotmail) emails not syncing/deleting from iPad

Question

Outlook (Hotmail) emails not syncing/deleting from iPad

Hi,

Im currently using an iPad Air 2 with iOS 10.2.

I have connected my Outlook account to my iPad, iPhone and iMac, my iPhone and iMac are syncing and deleting emails like they are suppose to how ever there are some email that will not delete on my iPad, previously i have deleted the same emails off my iPhone which in turn should update and remove them off my iMac and iPad, but some just get stuck on my iPad.

I have gone through so many setting deleted my outlook account numerous amounts of times to remove the stubborn emails yet new ones keep coming up that i cannot remove... HELP!!

iPad Air 2 Wi-Fi, iOS 10.2

Posted on Jan 21, 2017 10:00 PM

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Answer 1

Best reply

InnovativeCyber

Level 1

9 points

Apr 6, 2017 4:20 AM in response to lukefromgoonellabah

I had the same problem on my iPhone. I logged into the Outlook (Hotmail) web page on my desktop and clicked on Mail Settings (look for the gear icon) and then click on "Options" in the drop down menu. Next, I clicked on Accounts >> POP and IMAP and switched the setting "Let devices and apps use POP" to Yes. This revealed another setting labeled "Devices and apps that use POP can be set to delete messages from Outlook after download". I selected "Let apps and devices delete messages from Outlook" and clicked the SAVE button at the top. This immediately fixed the problem and I could see emails being deleted in the Outlook web page a few seconds after I deleted them on my iPhone. The weird thing is that the Hotmail account configuration in my iPhone is set to IMAP, not POP, yet this POP setting seems to control the delete permission for both IMAP and POP. I hope this fixes the problem.

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Answer 2

Jan 21, 2017 10:54 PM in response to lukefromgoonellabah

Update...

After continuous digging, i have found something that might be worth mentioning. This issue maybe an Outlook issue not Apple. Logging into outlook on my iMac through Safari, going into "options - general - mobile devices" highlighting the issue device, and selecting the "pencil" or "edit" icon, I discovered towards the end is says "access state" this stated denied.

To over come this Outlook has a link just under it to tell you how to fix the issue, now this has changed the status to "access granted" however i will keep an eye on how things go over the next week and report back. So far it looks promising.

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Answer 3

Mar 21, 2017 7:06 AM in response to lukefromgoonellabah

Hi lukefromgoonellabah,

I am having exactly the same problem and cannot get any help to fix the problem having gogle searched and done what you have already tried without success. Have you managed to fix the problem ? If so, what did you do ?

Many thanks

chelseaoz52

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Answer 4

Jun 23, 2017 5:42 AM in response to InnovativeCyber

InnovativeCyber - I have been struggling with this issue for months and have constantly had to remove/re-add my account to all my Apple devices. This fixed the problem instantly and completely! Thank you so much for your "discovery" and clear instructions on how to use it.

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Answer 5

Jan 22, 2017 12:33 AM in response to lukefromgoonellabah

Hi

Go to settings email accounts delete hotmail then add back again .

Cheers

Brian

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Answer 6

Jan 22, 2017 2:14 AM in response to Briansyddall

Hi, thanks for your feedback but the last paragraph of my comment is that I've deleted the email account numerous amounts of times. So it removes the old emails but it keeps happening again.

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Answer 7

Apr 6, 2017 4:21 AM in response to InnovativeCyber

Thank you, ill give it a try

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Answer 8

lkuizon

Level 1

4 points

May 5, 2017 4:20 PM in response to InnovativeCyber

Been having this problem, not only with my iPhone and iPads, and my PC desktop email client. I made this change today, and so far, everything seems to be syncing. Thank you for posting!

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Answer 9

Jul 12, 2017 10:35 AM in response to InnovativeCyber

Excellent, this has been bugging me for a while but the above steps resolved it in minutes. thanks

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Answer 10

Jul 19, 2017 2:28 AM in response to InnovativeCyber

Worked - many thanks

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Answer 11

Aug 24, 2017 4:07 AM in response to Briansyddall

Had the same problem for months now. Just did exactly as you said, works a treat. Thank you:)

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