Hi
Depending on the nature of the issue, your iPhone may require battery service.
Before contacting Apple, try the following steps:
If you have not yet done so, update your iPhone to the latest software version:
Close all apps on your iPhone and restart it (normally):
Follow Apple's tips for maximising battery life, as detailed here:
When charging your iPhone, follow the instructions in the following support article, including:
Check whether the issue persists after restoring your iPhone to factory settings:
If the issue persists, I suggest that you contact Apple Support (mail-in service may be available), make a Genius Bar reservation or visit an Apple Authorised Service Provider for assistance, including - if recommended - to arrange for your iPhone to be checked and serviced (whether under warranty or via chargeable repair service):
To check your warranty status:
Hi
Depending on the nature of the issue, your iPhone may require battery service.
Before contacting Apple, try the following steps:
If you have not yet done so, update your iPhone to the latest software version:
Close all apps on your iPhone and restart it (normally):
Follow Apple's tips for maximising battery life, as detailed here:
When charging your iPhone, follow the instructions in the following support article, including:
Check whether the issue persists after restoring your iPhone to factory settings:
If the issue persists, I suggest that you contact Apple Support (mail-in service may be available), make a Genius Bar reservation or visit an Apple Authorised Service Provider for assistance, including - if recommended - to arrange for your iPhone to be checked and serviced (whether under warranty or via chargeable repair service):
To check your warranty status:
3 tips to try
This seems to be working for me but there is a problem which I cannot trust is permanent, this answer must come from apple.
I got same problem with my iPhone 6. Usually it will be little over 30% battery out of blue it's just shut down. To turn back on I need to plug in, and when phone turn on it will show me that i have over 40% battery. Now it's start doing when phone have 50% battery. I was thinking to replace battery, but I need to know for sure it will solve problem. have. It drop my phone, or didn't get wet. I look on line a lot of people have same problem.
This issue is getting worse on my iPhone 6. It will suddenly shut down even though it says it has 80%. When I am able to get it plugged back in, it will display 75%. After leaving it on, it will suddenly shut down again. Today, this has happened 4-5 times. I don't always have an outlet to plug in to get this phone back up again and it's becoming a big hassle. I have called Apple at least twice, and the diagnostics do not see a battery issue.
I have a 5s from what i understand this appeared to have started with 10.3.1 update, apple knows the issue just are not in a hurry to fix it, I updated to 10.3.2 and now it shuts down every night, does not matter how much battery you have, I will ring consumer affairs later today and report it to them to see if they can harass Apple
Angielq wrote:
This didn't start for me until the latest update. How do I uninstall the latest update?
It is not possible to downgrade iOS.
Follow the steps in my previous reply, including contacting Apple Support (mail-in service may be available, if required), making a Genius Bar reservation or visiting an Apple Authorised Service Provider if necessary.
I too have this problem. My phone shuts itself down 5/6 times a day with anything from 30-90% battery indicated. This morning I literally just unplugged my phone from the charger, and with the battery on 100% the phone shut down.
My boyfriend had the same issue with his iPhone 6S and had the battery replaced on the replacement program. There is clearly a big issue here with the iPhone 6 batteries! I can not rely on my phone there days and revert to doing things like printing maps and emails etc as I know my phone will die when I need it!
I am having the same faulty issue with my iPhone 6.
Would shutdown suddenly with a quick loss of battery
80%, 60% 50% 30% And then off!
My iphone 6 battery goes 69% to 79 % just in second.. please help me ... what was this???? Is my iphone battery ok or any issues... please suggest
Hi
Make an appointment at Apple store For a battery check Or contact Support.apple.com.
Cheers
Brian
me too😢
This didn't start for me until the latest update. How do I uninstall the latest update?
iPhone 6 - battery shows strong charge, yet phone will shutdown as if battery was flat, typically won't then turn on. An unexpected shutdown, with apparently no charge to continue using. Can happen with as much as 50% or greater charge remaining.
