User profile for user: lawen21
lawen21 Author
User level: Level 1
10 points

Mail, Connection Insecure

I am not able to use my mail on my macbook when ever I try to login to my google account using the mail app I am getting the fallowing message ( Connection Insecure, Failed to verify the server certificate. This could be because of your network configuration or your proxy settings.) I tried everything to get it started again but it seems that there is an issue that I don't know how to fix, can any one help me please

MacBook Pro, iOS 10.2

Posted on Jan 22, 2017 4:46 AM

Reply
Question marked as ⚠️ Top-ranking reply
User profile for user: sterling r
sterling r
User level: Community Specialist

Posted on Jan 23, 2017 3:21 PM

Good afternoon lawen21,

I understand you are not able to access your Gmail account on your MacBook Pro. You are seeing a "Connection Insecure" error message. There are a couple of things I can suggest to address this issue.

First, access your email account from Google's main website . Confirm you can sign into your account with your password. If you can sign into Google's web-based email service, check to see if there are any security updates or changes in procedures needed for your account (app specific passwords, two-factor authentication, etc.).

Next, check to see if you are running any antivirus applications. If so, disable them temporarily to see if that affects your access to your email account.

Finally, check to see if there are any invalid SSL certificates in the Keychain Access application on your Macbook Pro:

1. Launch Finder, then navigate to Applications > Utilities > Keychain Access.
2. When you open Keychain Access, you may be prompted to enter your computer admin name and password to open the lock.
3. Click on "My Certificates" on the left side of the screen.
4. If you see any certificates that have a red circle with a white X, or any that have a comment about "untrusted issuer" or "unknown authority,"
right-click on the item and delete it.
5. Close Keychain Access, restart your computer, and launch the Mail application again.

lawen21, give these initial troubleshooting steps a try and let us know the results.

Enjoy the rest of your day!
View in context
1 reply
Sort By: 
Question marked as ⚠️ Top-ranking reply
User profile for user: sterling r
sterling r
User level: Community Specialist

Jan 23, 2017 3:21 PM in response to lawen21

Good afternoon lawen21,

I understand you are not able to access your Gmail account on your MacBook Pro. You are seeing a "Connection Insecure" error message. There are a couple of things I can suggest to address this issue.

First, access your email account from Google's main website . Confirm you can sign into your account with your password. If you can sign into Google's web-based email service, check to see if there are any security updates or changes in procedures needed for your account (app specific passwords, two-factor authentication, etc.).

Next, check to see if you are running any antivirus applications. If so, disable them temporarily to see if that affects your access to your email account.

Finally, check to see if there are any invalid SSL certificates in the Keychain Access application on your Macbook Pro:

1. Launch Finder, then navigate to Applications > Utilities > Keychain Access.
2. When you open Keychain Access, you may be prompted to enter your computer admin name and password to open the lock.
3. Click on "My Certificates" on the left side of the screen.
4. If you see any certificates that have a red circle with a white X, or any that have a comment about "untrusted issuer" or "unknown authority,"
right-click on the item and delete it.
5. Close Keychain Access, restart your computer, and launch the Mail application again.

lawen21, give these initial troubleshooting steps a try and let us know the results.

Enjoy the rest of your day!
Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Mail, Connection Insecure

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up