Mail app slow to open

Question

Level 1

8 points

Mail app slow to open

After booting my mac for a new session, and selecting the Mail app, I have to wait about 15-20 secs before the viewer window appears on screen (although the menu bar responds immediately) whereas after quitting the app and reopening it, the viewer window appears almost immediately. Other apps (Pages, Numbers) also open more rapidly once they have been quit and reopened a second time. This is not a serious problem but I am curious to know just why this happens and if I can do anything about it. I have searched on the Internet for some ideas, particularly as Mail seems to have a reputation for being slow but my specific problem seems to be unique. I have a 24" iMac early 2009 running El Capitan 10.11.6

iMac G5, Mac OS X (10.6.5)

Posted on Jan 22, 2017 9:46 AM

Reply

Answer 1

Eric Root

Level 10

685,311 points

Jan 26, 2017 11:32 AM in response to Swisspete

Uninstall Avira. It tends to interfere with the computer's operation while providing minimal to no benefit.

Avira Uninstall

Most posters recommend not using cleaning programs. They can destroy normal computer operations.

CleanMyMac3 Uninstall

Check for associated parts and pieces using these programs.

EasyFind – Spotlight Replacement

Find Any File

Cocktail Uninstall See FAQ

Uninstall Intego. Its tends to interfere with the computer's operation while providing minimal to no benefit.

Intego Uninstall

Reply

Answer 2

Eric Root

Level 10

685,311 points

Jan 25, 2017 8:06 AM in response to Swisspete

Try running this program in your normal account , then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy Report” and then paste into a reply. This will show what is running on your computer. No personal information is shown.

Etrecheck – System Information

Reply

Answer 3

Swisspete Author

Level 1

8 points

Jan 25, 2017 8:33 AM in response to Eric Root

Hi Eric. I sent this information on Monday but perhaps to the wrong address:

EtreCheck version: 3.1.5 (343)

Report generated 2017-01-25 17:21:56

Download EtreCheck from https://etrecheck.com

Runtime 4:38

Performance: Good

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Problem: Other problem

Hardware Information: ⓘ

iMac (24-inch, Early 2009)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac9,1

1 2.66 GHz Intel Core 2 Duo (Duo) CPU: 2-core

8 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

4 GB DDR3 1067 MHz ok

BANK 1/DIMM0

4 GB DDR3 1067 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Video Information: ⓘ

NVIDIA GeForce 9400 - VRAM: 256 MB

iMac 1920 x 1200

System Software: ⓘ

OS X El Capitan 10.11.6 (15G1217) - Time since boot: about 6 hours

Disk Information: ⓘ

Hitachi HDT721064SLA360 disk0 : (640.14 GB) (Rotational)

[Show SMART report]

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / [Startup]: 619.79 GB (298.18 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Leopard (disk0s4) /Volumes/Leopard : 19.35 GB (11.13 GB free)

HL-DT-ST DVDRW GA11N ()

USB Information: ⓘ

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Computer, Inc. IR Receiver

Fitbit Inc. Fitbit Base Station

Canon CanoScan

Apple Inc. Built-in iSight

Apple, Inc. Keyboard Hub

Mitsumi Electric Apple Optical USB Mouse

Apple, Inc Apple Keyboard

Gatekeeper: ⓘ

Mac App Store and identified developers

Kernel Extensions: ⓘ

/Library/Application Support/Roxio

[not loaded] com.roxio.TDIXController (1.6 - 2014-10-17) [Support]

/Library/StartupItems/BRESINKx86Monitoring

[not loaded] com.bresink.driver.BRESINKx86Monitoring (5.0 - 2012-10-07) [Support]

/System/Library/Extensions

[not loaded] com.AmbrosiaSW.AudioSupport (2.3.6 - 2017-01-24) [Support]

[loaded] com.avira.kext.FileAccessControl (1.1.1 - SDK 10.9 - 2017-01-24) [Support]

[not loaded] com.fitbit.galileo.FitbitUSBCable (1.0 - SDK 10.10 - 2017-01-24) [Support]

[loaded] com.squirrels.airparrot.framebuffer (1.6 - SDK 10.8 - 2017-01-24) [Support]

[loaded] com.squirrels.driver.AirParrotSpeakers (1.8 - SDK 10.8 - 2017-01-24) [Support]

System Launch Agents: ⓘ

[not loaded] 9 Apple tasks

[loaded] 156 Apple tasks

[running] 74 Apple tasks

System Launch Daemons: ⓘ

[not loaded] 44 Apple tasks

[loaded] 162 Apple tasks

[running] 85 Apple tasks

Launch Agents: ⓘ

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a 23d420d.plist (2017-01-10) [Support]

[running] com.amazon.sendtokindle.launcher.plist (2016-09-27) [Support]

[loaded] com.avira.antivirus.general.agent.plist (2017-01-25) [Support]

[loaded] com.avira.antivirus.gjallarhorn.plist (2017-01-03) [Support]

[loaded] com.avira.antivirus.notifications.agent.plist (2017-01-25) [Support]

[loaded] com.avira.antivirus.odscan.default.plist (2017-01-25) [Support]

[loaded] com.avira.antivirus.scheduler.agent.plist (2017-01-25) [Support]

[running] com.avira.antivirus.systray.plist (2017-01-25) [Support]

[loaded] com.avira.antivirus.telemetry.agent.plist (2017-01-25) [Support]

[loaded] com.avira.antivirus.update.default.plist (2017-01-25) [Support]

[running] com.avira.helper.avstats.plist (2017-01-03) [Support]

[loaded] com.google.keystone.agent.plist (2017-01-14) [Support]

[loaded] com.intego.netbarrier.alert.plist (2015-10-04) [Support]

[not loaded] com.maintain.LogOut.plist (2016-03-12)

[not loaded] com.maintain.PurgeInactiveMemory.plist (2016-07-09)

[not loaded] com.maintain.Restart.plist (2016-03-12)

[not loaded] com.maintain.ShutDown.plist (2016-03-12)

[not loaded] com.maintain.Sleep.plist (2016-03-12)

[running] com.maintain.SystemEvents.plist (2016-03-28)

[running] com.micromat.CheckmateAgent.plist (2017-01-22) [Support]

[loaded] com.oracle.java.Java-Updater.plist (2016-05-15) [Support]

[running] com.staticz.audio.soundsiphon.input.plist (2015-07-27) [Support]

[running] com.staticz.audio.soundsiphon.observer.plist (2015-07-27) [Support]

[running] no.scsc.FolderGlanceLoader.plist (2016-05-28) [Support]

[running] no.scsc.FolderGlanceMenuExtra.plist (2016-05-28) [Support]

Launch Daemons: ⓘ

[loaded] com.adobe.ARMDC.Communicator.plist (2017-01-10) [Support]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (2017-01-10) [Support]

[loaded] com.adobe.fpsaud.plist (2016-12-16) [Support]

[loaded] com.ambrosiasw.ambrosiaaudiosupporthelper.daemon.plist (2013-03-22) [Support]

[failed] com.avira.antivirus.dbcleaner.plist (2017-01-25) [Support]

[running] com.avira.helper.watchdox.plist (2017-01-25) [Support]

[running] com.fitbit.galileod.plist (2016-06-02) [Support]

[failed] com.google.GoogleML.plist (2008-03-24) [Support]

[loaded] com.google.keystone.daemon.plist (2017-01-23) [Support]

[loaded] com.macpaw.CleanMyMac3.Agent.plist (2016-09-27) [Support]

[not loaded] com.maintain.CocktailScheduler.plist (2016-03-12)

[not loaded] com.maintain.HideSpotlightMenuBarIcon.plist (2016-07-09)

[running] com.micromat.CheckmateIdleDaemon.plist (2017-01-22) [Support]

[loaded] com.micromat.CheckmateWorkerDaemon.plist (2017-01-22) [Support]

[loaded] com.oracle.JavaInstallHelper.plist (2016-10-25) [Support]

[loaded] com.oracle.java.Helper-Tool.plist (2016-04-01) [Support]

[loaded] com.safervpn.HelperTool.plist (2017-01-09) [Support]

[running] com.staticz.audio.soundsiphon.player.plist (2015-07-27) [Support]

[loaded] com.surteesstudios.Bartender.BartenderInstallHelper.plist (2016-05-12) [Support]

[running] com.syniumsoftware.CleanAppDaemon.plist (2015-10-04) [Support]

User Launch Agents: ⓘ

[running] com.lastpass.LastPassHelper.plist (2015-10-19) [Support]

[loaded] com.macpaw.CleanMyMac3.Scheduler.plist (2017-01-18)

[running] com.spotify.webhelper.plist (2015-10-16) [Support]

User Login Items: ⓘ

Bartender 2 Application

(/Applications/Bartender 2.app)

PopClip Application

(/Applications/PopClip.app)

iClip Application

(/Applications/iClip.app)

Fresh Application

(/Applications/Fresh.app)

TypeIt4Me Application

(/Applications/TypeIt4Me.app)

QuickPick Application

(/Applications/QuickPick.app)

SharpshooterAgent Application

(/Applications/Sharpshooter.app/Contents/Helpers/SharpshooterAgent.app)

Default Folder X Application

(/Applications/Default Folder X.app)

Internet Plug-ins: ⓘ

nplastpass: 3.2.11 - SDK 10.10 (2015-10-19) [Support]

Google Earth Web Plug-in: 7.1 (2016-08-21) [Support]

Default Browser: 601 - SDK 10.11 (2016-07-21)

Google Earth Plugin: 5.1 (2015-10-04) [Support]

PandoWebInst: 1.0 (2008-07-18) [Support]

RealPlayer Plugin: Unknown (2009-10-14) [Support]

AdobePDFViewerNPAPI: 15.023.20056 - SDK 10.11 (2017-01-22) [Support]

FlashPlayer-10.6: 24.0.0.194 - SDK 10.9 (2017-01-13) [Support]

PDF Browser Plugin: 2.4.4 - SDK 10.6 (2013-02-04) [Support]

Silverlight: 5.1.41212.0 - SDK 10.6 (2016-02-16) [Support]

QuickTime Plugin: 7.7.3 (2016-12-17)

Flash Player: 24.0.0.194 - SDK 10.9 (2017-01-13) [Support]

iPhotoPhotocast: 7.0 (2012-09-19)

AdobePDFViewer: 15.023.20056 - SDK 10.11 (2017-01-22) [Support]

JavaAppletPlugin: Java 8 Update 91 build 14 (2016-05-15) Check version

User internet Plug-ins: ⓘ

Google Earth Web Plug-in: 7.1 (2015-10-04) [Support]

Safari Extensions: ⓘ

LastPass - LastPass - https://lastpass.com (2015-10-19)

Audio Plug-ins: ⓘ

Hear: 1.1.6 - SDK 10.8 (2012-11-18) [Support]

BartenderAudioPlugIn: 1.0.0 - SDK 10.10 (2015-12-01) [Support]

3rd Party Preference Panes: ⓘ

Déjà Vu (2015-10-04) [Support]

Flash Player (2016-12-16) [Support]

FolderGlancePrefs (2016-05-28) [Support]

Java (2016-05-15) [Support]

MacFUSE (Tuxera) (2013-11-14) [Support]

One Key (2015-10-04) [Support]

Perian (2011-07-23) [Support]

Time Machine: ⓘ

Skip System Files: NO

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 619.79 GB Disk used: 321.62 GB

Destinations:

Time machine [Local]

Total size: 1.00 TB

Total number of backups: 38

Oldest backup: 02/01/2016, 17:02

Last backup: 20/01/2017, 13:43

Size of backup disk: Adequate

Backup size 1.00 TB > (Disk used 321.62 GB X 3)

Top Processes by CPU: ⓘ

14% spindump

4% WindowServer

2% kernel_task

1% opendirectoryd

1% savapi

Top Processes by Memory: ⓘ

721 MB kernel_task

426 MB softwareupdated

401 MB savapi

352 MB avguard.bin

213 MB mdworker(13)

Virtual Memory Information: ⓘ

4.06 GB Available RAM

745 MB Free RAM

3.94 GB Used RAM

3.33 GB Cached files

0 B Swap Used

Diagnostics Information: ⓘ

Jan 25, 2017, 11:09:59 AM ~/Library/Logs/DiagnosticReports/SharpshooterAgent_2017-01-25-110959_[redacted] .crash

/Applications/Sharpshooter.app/Contents/Helpers/SharpshooterAgent.app/Contents/ MacOS/SharpshooterAgent

Jan 25, 2017, 10:51:43 AM Self test - passed

Standard users cannot read /Library/Logs/DiagnosticReports.

Run as an administrator account to see more information.

Reply

Answer 4

Swisspete Author

Level 1

8 points

Jan 26, 2017 11:38 AM in response to Eric Root

Hi

Following your advice, I uninstalled Avira, Cleanmymac and what was left of Intego after a previous apparently incomplete uninstall operation and my problem seems to have been solved. I'll try it again tomorrow to check if this is really the case. I didn't uninstall Cocktail yet as I wasn't absolutely sure this was part of your proposal. Thank you for your help.

Reply

Answer 5

Swisspete Author

Level 1

8 points

Jan 27, 2017 12:07 PM in response to Eric Root

Hi Eric

Having followed your advice as to Avira and Cleanmymac the problem remains, although to be fair I do have the feeling that my Mac is a bit livelier when starting up. I restarted the mac several times and timed the Mail starting procedure. 14 to 20 seconds for the first start, counting from the moment I clicked on the Icon to the time when the Viewer window came on screen. After quitting the app ( but not restarting the mac) and clicking the Mail icon again the viewer window appeared each time practically immediately. I ran Etrecheck several times and observed that several Avira files appear to be still in the machine, but I could not find them despite my best efforts with EasyFind. I attach a copy of the report. So far I have not uninstalled Cocktail. Frankly I could live with the present situation but it nags me.

EtreCheck version: 3.1.5 (343)

Report generated 2017-01-27 21:06:54

Download EtreCheck from https://etrecheck.com

Runtime 3:13

Performance: Good

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Problem: Computer is too slow

Hardware Information: ⓘ

iMac (24-inch, Early 2009)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac9,1

1 2.66 GHz Intel Core 2 Duo (Duo) CPU: 2-core

8 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

4 GB DDR3 1067 MHz ok

BANK 1/DIMM0

4 GB DDR3 1067 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Video Information: ⓘ

NVIDIA GeForce 9400 - VRAM: 256 MB

iMac 1920 x 1200

System Software: ⓘ

OS X El Capitan 10.11.6 (15G1217) - Time since boot: less than an hour

Disk Information: ⓘ

Hitachi HDT721064SLA360 disk0 : (640.14 GB) (Rotational)

[Show SMART report]

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / [Startup]: 619.79 GB (298.48 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Leopard (disk0s4) /Volumes/Leopard : 19.35 GB (11.13 GB free)

HL-DT-ST DVDRW GA11N ()

USB Information: ⓘ

Apple Computer, Inc. IR Receiver

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

Fitbit Inc. Fitbit Base Station

Canon CanoScan

Apple Inc. Built-in iSight

Apple, Inc. Keyboard Hub

Mitsumi Electric Apple Optical USB Mouse

Apple, Inc Apple Keyboard

Gatekeeper: ⓘ

Mac App Store and identified developers

Kernel Extensions: ⓘ

/Library/Application Support/Roxio

[not loaded] com.roxio.TDIXController (1.6 - 2014-10-17) [Support]

/Library/Extensions

[loaded] com.AmbrosiaSW.AudioSupport (4.1.4 - SDK 10.11 - 2017-01-25) [Support]

/Library/StartupItems/BRESINKx86Monitoring

[not loaded] com.bresink.driver.BRESINKx86Monitoring (5.0 - 2012-10-07) [Support]

/System/Library/Extensions

[not loaded] com.avira.kext.FileAccessControl (1.1.1 - SDK 10.9 - 2017-01-25) [Support]

[not loaded] com.fitbit.galileo.FitbitUSBCable (1.0 - SDK 10.10 - 2017-01-25) [Support]

[loaded] com.squirrels.airparrot.framebuffer (1.6 - SDK 10.8 - 2017-01-25) [Support]

[loaded] com.squirrels.driver.AirParrotSpeakers (1.8 - SDK 10.8 - 2017-01-25) [Support]

System Launch Agents: ⓘ

[not loaded] 9 Apple tasks

[loaded] 154 Apple tasks

[running] 76 Apple tasks

System Launch Daemons: ⓘ

[not loaded] 44 Apple tasks

[loaded] 162 Apple tasks

[running] 85 Apple tasks

Launch Agents: ⓘ

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a 23d420d.plist (2017-01-10) [Support]

[running] com.amazon.sendtokindle.launcher.plist (2016-09-27) [Support]

[loaded] com.avira.antivirus.general.agent.plist (2015-10-15) [Support] - /Applications/Avira.app/Contents/MacOS/AV_Scheduler: Executable not found!

[failed] com.avira.antivirus.gjallarhorn.plist (2016-12-13) [Support] - /Library/Application Support/Avira/Gjallarhorn.app/Contents/MacOS/Gjallarhorn: Executable not found!

[loaded] com.avira.antivirus.notifications.agent.plist (2015-10-15) [Support] - /Applications/Avira.app/Contents/MacOS/AV_Scheduler: Executable not found!

[loaded] com.avira.antivirus.odscan.default.plist (2017-01-07) [Support] - /Applications/Avira.app/Contents/MacOS/AV_Scheduler: Executable not found!

[loaded] com.avira.antivirus.scheduler.agent.plist (2015-10-15) [Support] - /Applications/Avira.app/Contents/MacOS/AV_Scheduler: Executable not found!

[failed] com.avira.antivirus.systray.plist (2015-10-15) [Support] - /Applications/Avira.app/Contents/MacOS/AV_Systray.app/Contents/MacOS/AV_Systray : Executable not found!

[loaded] com.avira.antivirus.telemetry.agent.plist (2015-10-15) [Support] - /Applications/Avira.app/Contents/MacOS/AV_Scheduler: Executable not found!

[failed] com.avira.antivirus.update.default.plist (2017-01-03) [Support] - /Applications/Avira.app/Contents/MacOS/AV_Scheduler: Executable not found!

[failed] com.avira.helper.avstats.plist (2015-10-15) [Support] - /Applications/Utilities/Avira-Uninstall.app/Contents/MacOS/AvStats: Executable not found!

[loaded] com.google.keystone.agent.plist (2017-01-14) [Support]

[loaded] com.intego.netbarrier.alert.plist (2015-10-04) [Support]

[not loaded] com.maintain.LogOut.plist (2016-03-12)

[not loaded] com.maintain.PurgeInactiveMemory.plist (2016-07-09)

[not loaded] com.maintain.Restart.plist (2016-03-12)

[not loaded] com.maintain.ShutDown.plist (2016-03-12)

[not loaded] com.maintain.Sleep.plist (2016-03-12)

[running] com.maintain.SystemEvents.plist (2016-03-28)

[running] com.micromat.CheckmateAgent.plist (2017-01-22) [Support]

[loaded] com.oracle.java.Java-Updater.plist (2016-05-15) [Support]

[running] com.staticz.audio.soundsiphon.input.plist (2015-07-27) [Support]

[running] com.staticz.audio.soundsiphon.observer.plist (2015-07-27) [Support]

[running] no.scsc.FolderGlanceLoader.plist (2016-05-28) [Support]

[running] no.scsc.FolderGlanceMenuExtra.plist (2016-05-28) [Support]

Launch Daemons: ⓘ

[loaded] com.adobe.ARMDC.Communicator.plist (2017-01-10) [Support]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (2017-01-10) [Support]

[loaded] com.adobe.fpsaud.plist (2016-12-16) [Support]

[loaded] com.ambrosiasw.ambrosiaaudiosupporthelper.daemon.plist (2016-09-03) [Support]

[failed] com.avira.antivirus.dbcleaner.plist (2015-10-15) [Support] - /Applications/Avira.app/Contents/MacOS/dbcleaner: Executable not found!

[failed] com.avira.helper.watchdox.plist (2015-10-15) [Support] - /Applications/Avira.app/Contents/MacOS/avwatchdox.bin: Executable not found!