iPhone Fingerprint ID Stops Working After 2 or 3 days

My girlfriend recently got an iPhone 6 and an iPad Air 2, both upgraded to latest iOS. The fingerprint ID stops working on BOTH devices after two or three days, at which point she can only unlock her devices by using her pass code. I have watched her follow the instructions to train her fingerprint scanner, and she is not doing anything wrong. She doesn't have any lotion or dirt on her fingers. The fingerprint functionality works perfectly on both devices for about the first day, and then by Day 2 it starts working less and less, and then after two or three days the fingerprint scanner does not recognize her fingerprint at all. She even tried just adding ONE finger, to make sure that the devices weren't confusing multiple fingerprints, but the same thing happens.


To see whether it could be the hardware at fault, we trained her devices to recognize MY fingerprints. I have had no problem whatsoever, even after several days of use. We then deleted my fingerprints, and trained for hers again, and the exact same thing happens -- the devices stop recognizing her fingerprints after two or three days.


So Apple, maybe you could look at the software? Perhaps there is something about certain fingerprint attributes which cause the scanner algorithms to corrupt the data.

iPhone 6, iOS 10.2

Posted on Jan 22, 2017 11:17 PM

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3 replies

Jan 22, 2017 11:27 PM in response to Lan Solo

There are some tips that will make your fingerprint more effective when you were setting it up. So make sure you are following the directions closely when you are programming your print, and this might help.


You are supposed to slightly move your finger to the left and right as you are laying it on the first sensor. Then on the second screen, it wants to get the outer edges and tips of your finger. So make sure you are following the directions closely when you are programming your print, and this might help

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iPhone Fingerprint ID Stops Working After 2 or 3 days

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