My ipad will not let me unlock it. I put in my passcode then it says "Activation Lock" asked for my apple ID and password. After putting them in it says: Incorrect apple ID (my email) cannot be used to unlock this iPad.
So I logged into iCloud successfully but my device is not listed under "my devices". So I can't reset it or remove it from there.
Is there any other way to get into my iPad or reset/erase it to start fresh???
iPad Mini
Activation Lock Problem
It requires the Apple ID and password of the original owner. If you don't have it and cannot get it, then the device is useless to you. Return it for a refund, if you can, or take it to an Apple store for an exchange provided they will help you.
Find My iPhone Activation Lock
If you can't activate your iPhone - Apple Support
In the future check first before buying second hand: How to check for Activation Lock before buying a used iPhone.
If your problem is actually the lock screen's passcode:
Forget your Passcode
iOS- Forgotten passcode or device disabled after entering wrong passcode
Forgot passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support
iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
If none of the above work for you, then:
Follow these steps to place your iOS device into recovery mode. If your iOS device is already in recovery mode, you can proceed immediately to step 6. 1. Disconnect the USB cable from the iPhone, iPad, or iPod touch and leave one end of the cable connected to your computer's USB port. 2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off. * If you cannot turn off the device using the slider, press and hold the Sleep/Wake and Home buttons at the same time. When the device turns off, release the Sleep/Wake and Home buttons. 3. While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on. Note: If you see the battery charge warning, let the device charge for at least ten minutes, and then start with step 2 again. 4. Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears you can release the Home button: 5. If necessary, open iTunes. You should see the following "recovery mode" alert: 6. Use iTunes to restore the device. |
If you don't see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.
Activation Lock Problem
It requires the Apple ID and password of the original owner. If you don't have it and cannot get it, then the device is useless to you. Return it for a refund, if you can, or take it to an Apple store for an exchange provided they will help you.
Find My iPhone Activation Lock
If you can't activate your iPhone - Apple Support
In the future check first before buying second hand: How to check for Activation Lock before buying a used iPhone.
If your problem is actually the lock screen's passcode:
Forget your Passcode
iOS- Forgotten passcode or device disabled after entering wrong passcode
Forgot passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support
iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
If none of the above work for you, then:
Follow these steps to place your iOS device into recovery mode. If your iOS device is already in recovery mode, you can proceed immediately to step 6. 1. Disconnect the USB cable from the iPhone, iPad, or iPod touch and leave one end of the cable connected to your computer's USB port. 2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off. * If you cannot turn off the device using the slider, press and hold the Sleep/Wake and Home buttons at the same time. When the device turns off, release the Sleep/Wake and Home buttons. 3. While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on. Note: If you see the battery charge warning, let the device charge for at least ten minutes, and then start with step 2 again. 4. Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears you can release the Home button: 5. If necessary, open iTunes. You should see the following "recovery mode" alert: 6. Use iTunes to restore the device. |
If you don't see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.
It worked like a charm! No matter what I did, nothing worked until you posted this. Thank you so much!!!
This worked, thank you so much.
If you are the original owner, take the device, the original purchase receipt, and a photo ID to the nearest Apple Store.
i need to reset my icloud or why cant i log in my phone
<Personal Information Removed by Host>Try reading the thread before asking the same question in another person's question.
Activation Lock - Won't let me unlock iPad
