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Itunes 12.5.4.42 device -> backup greyed out

any options under the Device menu/tab are greyed out (backup, restore, sync, etc...) . My two ipad 2 air and ipad and my iphone 6's do not sync up. this was not an issue a couple of weeks ago.

Posted on Jan 23, 2017 6:47 PM

Reply
2 replies

Feb 23, 2017 6:20 AM in response to TovarJA

I had this too on my iPhone 6s. (Devices greyed out)


My Setup: Windows 10 x64 and iPhone 6s


All options in File > Devices > ... were greyed out. I un-installed and re-installed iTunes several times but same issued occurred. I've literally this minute just managed to fix it.


On my laptop, In Device Manager (start > run > devmgmt.msc > right click "Run As Administrator)) Opens Computer Management Window.. (I did not have "Apple Mobile Device USB Driver" listed under Universal Serial Bus Controllers)


Please NOTE: You "may" loose your previous backups, if you had any. (I didn't, but worth noting just incase)


Steps I took to fix my issue.


Disconnect iPhone.

Un-install iTunes (Add/Remove Programs)

Un-install iCloud (Add/Remove Programs)

Un-install Apple Mobile Device Support (Add/Remove Programs)

Reboot (don't skip this part)

Log back in.

Browse to C:\Program Files\Common Files\Apple\.. and delete all 3 folders (if they exist).

I had Apple Application Support, CoreFP and Mobile Device Support. And then delete the Apple folder itself.

Reboot

Download the latest version of iTunes (for me it was from apple.com/UK/iTunes/download)

Re-install.

Re-connected my iPhone

iTunes auto launched and I could now see my iPhone in the list and all 4 options were now available to me.


Re-checked Device Manager on my laptop, In Device Manager (start > run > devmgmt.msc > right click "Run As Administrator)) Opens Computer Management Window..

I know have the "Apple Mobile Device USB Driver" listed under Universal Serial Bus Controllers.


Hope this info helps some of you.

Itunes 12.5.4.42 device -> backup greyed out

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