Security update 2016-003 attached to this update corrupted my iMac. It would not restart after the update. went into a loop state or wait state. Had to recover the whole disk from Time Machine. it cost me 5 hours to do that.
iMac, OS X El Capitan (10.11.6)
No it did not (I'm typing this from my El Capitan iMac where I did all the updates yesterday).
Next time (hopefully there will not be a next time, but if there is a next time) try booting into Safe mode
<http://support.apple.com/kb/ht1564>
If you want to have someone look at your configuration and provide suggestions on the 3rd party software you may have installed that could possibly interfere, please post the EtreCheck output
<https://discussions.apple.com/docs/DOC-6174> or <https://etrecheck.com>
Luis Sequeira1 wrote:
BobHarris wrote:
Luis Sequeira1 wrote:
Just a small note: apparently in Sierra, one has to do hold the Shift key instead of the Option key to use Go->Library.
My Sierra still needs "Option", not Shift.
That is curious. Without noticing, I had been advising people to Option-click until a few days ago on another thread user dialabrain pointed out the shift (pun intended). I went to try and sure enough I now need the Shift key for this. I thought Sierra had brought this change. Intriguing!
Well
Finder -> Go -> Go to Folder -> ~/Library
should still work (although explaining the ~ tilda all the time is a pain ๐)
Here are screen shots from my Sierra 10.12.3 system (Late 2012 15" Macbook Pro w/Touch Bar)
This is Finder -> Go
This is Finder -> Option-Go
And this is Finder -> Shift-Go
EtreCheck version: 3.1.5 (343)
Report generated 2017-01-24 14:21:27
Download EtreCheck from https://etrecheck.com
Runtime 22:03
Performance: Poor
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: Beachballing
Description:
happened after an apple security update 2016-003
Hardware Information:โ
iMac (21.5-inch, Mid 2011)
[Technical Specifications] - [User Guide] - [Warranty & Service]
iMac - model: iMac12,1
1 2.7 GHz Intel Core i5 (i5-2500S) CPU: 4-core
16 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
4 GB DDR3 1333 MHz ok
BANK 1/DIMM0
4 GB DDR3 1333 MHz ok
BANK 0/DIMM1
4 GB DDR3 1333 MHz ok
BANK 1/DIMM1
4 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information:โ
AMD Radeon HD 6770M - VRAM: 512 MB
iMac 1920 x 1080
System Software:โ
OS X El Capitan 10.11.6 (15G1212) - Time since boot: about 6 hours
Disk Information:โ
WDC WD1001FALS-403AA0 disk0 : (1 TB) (Rotational)
[Show SMART report]
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / [Startup]: 999.35 GB (846.08 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
OPTIARC DVD RW AD-5690H ()
USB Information:โ
Western Digital My Passport 259F 1 TB
EFI (disk1s1) <not mounted> : 210 MB
Eric Blue 1TB (disk1s2) /Volumes/Eric Blue 1TB : 999.83 GB (760.98 GB free)
Apple Computer, Inc. IR Receiver
Apple Card Reader
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information:โ
Apple Inc. thunderbolt_bus
Configuration files:โ
/etc/hosts - Count: 1
Gatekeeper:โ
Mac App Store and identified developers
Kernel Extensions:โ
/Applications/Parallels Desktop.app
[not loaded] com.parallels.kext.hypervisor (10.4.0 29337 - SDK 10.7 - 2016-11-19) [Support]
[not loaded] com.parallels.kext.netbridge (10.4.0 29337 - SDK 10.7 - 2016-11-19) [Support]
[not loaded] com.parallels.kext.usbconnect (10.4.0 29337 - SDK 10.7 - 2016-11-19) [Support]
[not loaded] com.parallels.kext.vnic (10.4.0 29337 - SDK 10.7 - 2016-11-19) [Support]
/Applications/Webroot SecureAnywhere.app
[loaded] com.webroot.driver.WebrootSecureAnywhere (9.0.4 - SDK 10.9 - 2016-11-11) [Support]
/System/Library/Extensions
[not loaded] com.aliph.driver.jstub (1.1.2 - SDK 10.7 - 2017-01-04) [Support]
System Launch Agents:โ
[not loaded] 8 Apple tasks
[loaded] 160 Apple tasks
[running] 71 Apple tasks
System Launch Daemons:โ
[not loaded] 46 Apple tasks
[loaded] 156 Apple tasks
[running] 88 Apple tasks
Launch Agents:โ
[loaded] com.cisco.anyconnect.gui.plist (2016-07-08)
[loaded] com.oracle.java.Java-Updater.plist (2016-11-10) [Support]
[running] com.webroot.WRMacApp.plist (2016-11-11) [Support]
Launch Daemons:โ
[loaded] com.adobe.fpsaud.plist (2016-12-16) [Support]
[running] com.cisco.anyconnect.vpnagentd.plist (2015-12-23) [Support]
[not loaded] com.crashplan.engine.plist (2017-01-18) [Support]
[loaded] com.microsoft.office.licensing.helper.plist (2014-02-26) [Support]
[loaded] com.oracle.java.Helper-Tool.plist (2016-09-22) [Support]
[running] com.webroot.security.mac.plist (2016-11-11) [Support]
[running] com.webroot.webfilter.mac.plist (2016-11-12) [Support]
[loaded] jp.co.canon.MasterInstaller.plist (2015-04-04) [Support]
User Launch Agents:โ
[failed] com.acronis.monitor.plist (2016-11-10) [Support] - /Applications/Acronis True Image.app/Contents/MacOS/trueimaged: Executable not found!
[failed] com.adobe.ARM.[...].plist (2012-04-25) [Support] - /Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper: Executable not found!
[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist (2011-08-26) - /System/Library/Frameworks/CoreServices.framework/Frameworks/OSServices.framewo rk/Versions/A/Support/CSConfigDotMacCert: Executable not found!
[loaded] com.divx.agent.postinstall.plist (2012-02-14) [Support]
[loaded] com.google.keystone.agent.plist (2017-01-13) [Support]
User Login Items:โ
Mail Application
(/Applications/Mail.app)
Canon IJ Network Scanner Selector2 Application Hidden
(/Library/Printers/Canon/IJScanner/Utilities/Canon IJ Network Scanner Selector2.app)
Canon IJ Network Scanner Selector EX Application
(/Applications/Canon Utilities/IJ Network Scanner Selector EX/Canon IJ Network Scanner Selector EX.app)
CrashPlan menu bar Application Hidden
(/Applications/CrashPlan.app/Contents/Helpers/CrashPlan menu bar.app)
Webroot SecureAnywhere Application Hidden
(/Applications/Webroot SecureAnywhere.app)
Adobe Acrobat Reader DC Application Hidden
(/Applications/Adobe Acrobat Reader DC.app)
Grab Application
(/Applications/Utilities/Grab.app)
CIJSUAgent SMLoginItem (2016-12-07)
(/Applications/Canon Utilities/IJ Scan Utility/Canon IJ Scan Utility2.app/Contents/Library/LoginItems/CIJSUAgent.app)
Internet Plug-ins:โ
Easy-WebPrint EX: 1.1.0 (2011-06-17) [Support]
Google Earth Web Plug-in: 7.1 (2013-10-07) [Support]
Default Browser: 601 - SDK 10.11 (2016-11-10)
Flip4Mac WMV Plugin: 2.4.0.11 (2011-11-21) [Support]
OVSHelper: 1.1 (2012-01-17) [Support]
AdobePDFViewerNPAPI: 15.020.20042 - SDK 10.11 (2016-12-08) [Support]
FlashPlayer-10.6: 24.0.0.194 - SDK 10.9 (2017-01-10) [Support]
DivXBrowserPlugin: 2.2 (2012-01-17) [Support]
Silverlight: 5.1.10411.0 - SDK 10.6 (2013-07-24) [Support]
QuickTime Plugin: 7.7.3 (2016-12-15)
Flash Player: 24.0.0.194 - SDK 10.9 (2017-01-10) [Support]
iPhotoPhotocast: 7.0 - SDK 10.8 (2014-12-12)
SharePointBrowserPlugin: 14.7.1 - SDK 10.6 (2016-12-28) [Support]
AdobePDFViewer: 15.020.20042 - SDK 10.11 (2016-12-08) [Support]
EPPEX Plugin: 10.0 (2016-05-22) [Support]
JavaAppletPlugin: Java 8 Update 111 build 14 (2016-11-10) Check version
Safari Extensions:โ
AdBlock - BetaFish, Inc. - https://getadblock.com (2016-12-22)
Pin It Button - Pinterest, Inc. - http://www.pinterest.com/ (2016-11-10)
DivX Plus Web Player HTML5 <video> - ยฉ 2000-2011 DivX, LLC. - http://divx.com (2012-02-14)
Open in Internet Explorer - Parallels - http://www.parallels.com (2013-04-07)
3rd Party Preference Panes:โ
DivX (2012-01-17) [Support]
Flash Player (2016-12-16) [Support]
Flip4Mac WMV (2011-06-30) [Support]
Java (2016-11-10) [Support]
MacFUSE (2008-12-19) [Support]
Time Machine:โ
Skip System Files: NO
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 999.35 GB Disk used: 153.26 GB
Destinations:
Eric Blue 1TB [Local]
Total size: 999.83 GB
Total number of backups: 48
Oldest backup: 11/17/16, 12:12 AM
Last backup: 1/24/17, 1:14 PM
Size of backup disk: Adequate
Backup size 999.83 GB > (Disk used 153.26 GB X 3)
Top Processes by CPU:โ
2% WindowServer
2% fontd
1% kernel_task
0% AdobeCRDaemon
0% askpermissiond
Top Processes by Memory:โ
946 MB kernel_task
279 MB com.apple.WebKit.WebContent(2)
262 MB mds_stores
229 MB Mail
229 MB CrashPlanService
Virtual Memory Information:โ
12.53 GB Available RAM
8.27 GB Free RAM
3.47 GB Used RAM
4.26 GB Cached files
0 B Swap Used
Diagnostics Information:โ
Jan 24, 2017, 01:59:51 PM ~/Library/Logs/DiagnosticReports/lsd_2017-01-24-135951_[redacted].crash
/usr/libexec/lsd
Jan 24, 2017, 01:59:50 PM ~/Library/Logs/DiagnosticReports/lsd_2017-01-24-135950_[redacted].crash
Jan 24, 2017, 01:59:49 PM ~/Library/Logs/DiagnosticReports/lsd_2017-01-24-135949_[redacted].crash
Jan 24, 2017, 01:59:48 PM ~/Library/Logs/DiagnosticReports/lsd_2017-01-24-135948_[redacted].crash
Jan 24, 2017, 01:59:47 PM ~/Library/Logs/DiagnosticReports/lsd_2017-01-24-135947_[redacted].crash
Jan 24, 2017, 01:59:46 PM ~/Library/Logs/DiagnosticReports/lsd_2017-01-24-135946_[redacted].crash
Jan 24, 2017, 01:59:45 PM ~/Library/Logs/DiagnosticReports/lsd_2017-01-24-135945_[redacted].crash
Jan 24, 2017, 01:50:05 PM ~/Library/Logs/DiagnosticReports/lsd_2017-01-24-135005_[redacted].crash
Jan 24, 2017, 01:50:04 PM ~/Library/Logs/DiagnosticReports/lsd_2017-01-24-135004_[redacted].crash
Jan 24, 2017, 01:50:03 PM ~/Library/Logs/DiagnosticReports/lsd_2017-01-24-135003_[redacted].crash
Jan 24, 2017, 01:50:02 PM ~/Library/Logs/DiagnosticReports/lsd_2017-01-24-135002_[redacted].crash
Jan 24, 2017, 07:08:30 AM Self test - passed
Jan 23, 2017, 11:31:11 AM /Library/Logs/DiagnosticReports/Microsoft Word_2017-01-23-113111_[redacted].cpu_resource.diag [Details]
/Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/Microsoft Word
Jan 22, 2017, 11:02:33 PM /Library/Logs/DiagnosticReports/WSDaemon_2017-01-22-230233_[redacted].cpu_resou rce.diag [Details]
/usr/local/bin/WSDaemon
Summary. Uninstalled Webfoot AV. Made no difference. Attempted security update again and it failed. Gets stuck after hours on black screen. Reboot takes me to sign to user screen where after login in, it just sits and spins the wait wheel icon forever.
So I restored again from time machine, but his time to a new external hard drive. Successfully booted up and started some back ups. Run my EtreCheck report below and performance is 3:44 vs 22:03, so i suspect the internal hard disk is starting to fail. What causes it to fail in this security update is a mystery. The only other unusual software I have installed is Parallels VM for mac so i can run some Windows only apps. Any comments??
EtreCheck version: 3.1.5 (343)
Report generated 2017-01-29 23:44:52
Download EtreCheck from https://etrecheck.com
Runtime 3:44
Performance: Good
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: No problem - just checking
Hardware Information: โ
iMac (21.5-inch, Mid 2011)
[Technical Specifications] - [User Guide] - [Warranty & Service]
iMac - model: iMac12,1
1 2.7 GHz Intel Core i5 (i5-2500S) CPU: 4-core
16 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
4 GB DDR3 1333 MHz ok
BANK 1/DIMM0
4 GB DDR3 1333 MHz ok
BANK 0/DIMM1
4 GB DDR3 1333 MHz ok
BANK 1/DIMM1
4 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: โ
AMD Radeon HD 6770M - VRAM: 512 MB
iMac 1920 x 1080
System Software: โ
OS X El Capitan 10.11.6 (15G1212) - Time since boot: about 2 hours
Disk Information: โ
WDC WD1001FALS-403AA0 disk0 : (1 TB) (Rotational)
[Show SMART report]
EFI (disk0s1) <not mounted> : 210 MB
Eric White 1TB (disk0s2) /Volumes/Eric White 1TB : 999.35 GB (848.67 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
OPTIARC DVD RW AD-5690H ()
USB Information: โ
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Western Digital My Passport 259F 1 TB
EFI (disk1s1) <not mounted> : 210 MB
Eric Blue 1TB (disk1s2) /Volumes/Eric Blue 1TB : 999.83 GB (739.98 GB free)
Western Digital My Passport 0827 1 TB
EFI (disk2s1) <not mounted> : 210 MB
Macintosh HD (disk2s2) / [Startup]: 999.31 GB (850.58 GB free)
Recovery HD (disk2s3) <not mounted> [Recovery]: 650 MB
Apple Computer, Inc. IR Receiver
Apple Card Reader
Thunderbolt Information: โ
Apple Inc. thunderbolt_bus
Configuration files: โ
/etc/hosts - Count: 1
Gatekeeper: โ
Mac App Store and identified developers
Kernel Extensions: โ
/System/Library/Extensions
[not loaded] com.aliph.driver.jstub (1.1.2 - SDK 10.7 - 2017-01-04) [Support]
System Launch Agents: โ
[not loaded] 8 Apple tasks
[loaded] 156 Apple tasks
[running] 75 Apple tasks
System Launch Daemons: โ
[not loaded] 46 Apple tasks
[loaded] 153 Apple tasks
[running] 91 Apple tasks
Launch Agents: โ
[loaded] com.cisco.anyconnect.gui.plist (2016-07-08)
[loaded] com.oracle.java.Java-Updater.plist (2017-01-27) [Support]
Launch Daemons: โ
[loaded] com.adobe.fpsaud.plist (2016-12-16) [Support]
[running] com.cisco.anyconnect.vpnagentd.plist (2015-12-23) [Support]
[not loaded] com.crashplan.engine.plist (2017-01-29) [Support]
[loaded] com.microsoft.office.licensing.helper.plist (2014-02-26) [Support]
[loaded] com.oracle.java.Helper-Tool.plist (2016-12-12) [Support]
[loaded] jp.co.canon.MasterInstaller.plist (2015-04-04) [Support]
User Launch Agents: โ
[failed] com.acronis.monitor.plist (2016-11-10) [Support] - /Applications/Acronis True Image.app/Contents/MacOS/trueimaged: Executable not found!
[failed] com.adobe.ARM.[...].plist (2012-04-25) [Support] - /Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper: Executable not found!
[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist (2011-08-26) - /System/Library/Frameworks/CoreServices.framework/Frameworks/OSServices.framewo rk/Versions/A/Support/CSConfigDotMacCert: Executable not found!
[loaded] com.divx.agent.postinstall.plist (2012-02-14) [Support]
[loaded] com.google.keystone.agent.plist (2017-01-13) [Support]
User Login Items: โ
Mail Application
(/Applications/Mail.app)
Canon IJ Network Scanner Selector2 Application Hidden
(/Library/Printers/Canon/IJScanner/Utilities/Canon IJ Network Scanner Selector2.app)
Adobe Acrobat Reader DC Application Hidden
(/Applications/Adobe Acrobat Reader DC.app)
Grab Application Hidden
(/Applications/Utilities/Grab.app)
Canon IJ Network Scanner Selector EX Application Hidden
(/Applications/Canon Utilities/IJ Network Scanner Selector EX/Canon IJ Network Scanner Selector EX.app)
CrashPlan menu bar Application
(/Applications/CrashPlan.app/Contents/Helpers/CrashPlan menu bar.app)
CIJSUAgent SMLoginItem (2016-12-07)
(/Applications/Canon Utilities/IJ Scan Utility/Canon IJ Scan Utility2.app/Contents/Library/LoginItems/CIJSUAgent.app)
Internet Plug-ins: โ
Easy-WebPrint EX: 1.1.0 (2011-06-17) [Support]
Google Earth Web Plug-in: 7.1 (2013-10-07) [Support]
Default Browser: 601 - SDK 10.11 (2016-11-10)
Flip4Mac WMV Plugin: 2.4.0.11 (2011-11-21) [Support]
OVSHelper: 1.1 (2012-01-17) [Support]
AdobePDFViewerNPAPI: 15.020.20042 - SDK 10.11 (2016-12-08) [Support]
FlashPlayer-10.6: 24.0.0.194 - SDK 10.9 (2017-01-10) [Support]
DivXBrowserPlugin: 2.2 (2012-01-17) [Support]
Silverlight: 5.1.10411.0 - SDK 10.6 (2013-07-24) [Support]
QuickTime Plugin: 7.7.3 (2016-12-15)
Flash Player: 24.0.0.194 - SDK 10.9 (2017-01-10) [Support]
iPhotoPhotocast: 7.0 - SDK 10.8 (2014-12-12)
SharePointBrowserPlugin: 14.7.1 - SDK 10.6 (2016-12-28) [Support]
AdobePDFViewer: 15.020.20042 - SDK 10.11 (2016-12-08) [Support]
EPPEX Plugin: 10.0 (2016-05-22) [Support]
JavaAppletPlugin: Java 8 Update 121 build 13 (2017-01-27) Check version
Safari Extensions: โ
AdBlock - BetaFish, Inc. - https://getadblock.com (2016-12-22)
Pin It Button - Pinterest, Inc. - http://www.pinterest.com/ (2016-11-10)
DivX Plus Web Player HTML5 <video> - ยฉ 2000-2011 DivX, LLC. - http://divx.com (2012-02-14)
Open in Internet Explorer - Parallels - http://www.parallels.com (2013-04-07)
3rd Party Preference Panes: โ
DivX (2012-01-17) [Support]
Flash Player (2016-12-16) [Support]
Flip4Mac WMV (2011-06-30) [Support]
Java (2017-01-27) [Support]
MacFUSE (2008-12-19) [Support]
Time Machine: โ
Skip System Files: NO
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 999.31 GB Disk used: 148.73 GB
Destinations:
Eric Blue 1TB [Local]
Total size: 999.83 GB
Total number of backups: 48
Oldest backup: 11/17/16, 12:12 AM
Last backup: 1/29/17, 2:17 PM
Size of backup disk: Adequate
Backup size 999.83 GB > (Disk used 148.73 GB X 3)
Top Processes by CPU: โ
61% mdworker(24)
55% CrashPlanService
54% mds
39% backupd
36% mds_stores
Top Processes by Memory: โ
1.13 GB kernel_task
803 MB mds_stores
541 MB mdworker(24)
475 MB Google Chrome Helper(4)
426 MB CrashPlanService
Virtual Memory Information: โ
9.19 GB Available RAM
5.03 GB Free RAM
6.81 GB Used RAM
4.16 GB Cached files
0 B Swap Used
Diagnostics Information: โ
Jan 29, 2017, 09:37:26 PM /Library/Logs/DiagnosticReports/Mail_2017-01-29-213726_[redacted].cpu_resource. diag [Details]
/Applications/Mail.app/Contents/MacOS/Mail
Jan 29, 2017, 08:48:33 PM Self test - passed
[failed] com.acronis.monitor.plist (2016-11-10) [Support] - /Applications/Acronis True Image.app/Contents/MacOS/trueimaged: Executable not found!
[failed] com.adobe.ARM.[...].plist (2012-04-25) [Support] - /Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper: Executable not found!
[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist (2011-08-26) - /System/Library/Frameworks/CoreServices.framework/Frameworks/OSServices.framewo rk/Versions/A/Support/CSConfigDotMacCert: Executable not found!
You might look in
Finder -> Go -> Go to folder -> ~/Library/LaunchAgents
to find these .plists and remove them if you do not expect to restore the executables that are missing.
They do not hurt anything as they are, it is just clutter at this point in time.
Yes, a 5 year old disk can start to fail. And making a wild guess, but it is possible that when you did the last update, it used some storage in a "Bad Neighborhood", such that some important bit of software was placed over a bad spot on the disk, causing the disk to do a lot of retires before it can successfully read the data. This is a far fetched theory, but not impossible.
But failing disks will start to do a lot of retries, with each retry having to wait for 1 full rotation of the disk. Each rotation is about 1/100'th of a second. The disk controller can do hundreds of retries before giving up, so you could wait a large fraction of a second to several seconds for each read if the disk has deteriorated enough.
When it gets bad enough the disk will give up and report an error. If AND ONLY IF, the error is still sitting in the system logs (which get rotated out every 7 days), EtreCheck will report the error when giving you the disk information. But if the last reported error was more than 7 days ago, EtreCheck will not see it.
But EtreCheck does collect the S.M.A.R.T. data for the disk, if you want to look at it. See the [Show SMART report] button in your EtreCheck output:
WDC WD1001FALS-403AA0 disk0 : (1 TB) (Rotational)
Click on it.
I will warn you that the S.M.A.R.T. report is not obvious and is specific to each disk manufacturer. But it will show retry information, which there is always some. It is a question of whether it is over the top.
You can post the S.M.A.R.T. info here if you want, but I'm NOT an expert, but more eyes on it the more likely someone might see something (or just claim to see something ๐ฎ ).
5 minutes tops (generally less).
Whatever is slowing down your system is slowing down EtreCheck.
I'm hoping the EtreCheck output will give a clue about what it could be.
Part of me wants to suspect a failing disk.
EtreCheck version: 3.1.5 (343)
Report generated 2017-01-24 14:21:27
Download EtreCheck from https://etrecheck.com
Runtime 22:03
Performance: Poor
Virtual Memory Information:โ
12.53 GB Available RAM I actually have 16GB installed as it lists earlier in the report and says each 4GB unit was OK.
8.27 GB Free RAM
3.47 GB Used RAM
4.26 GB Cached files
0 B Swap Used
Maybe the memory is going out.
Can you elaborate on that? Is something wrong with WebRoot? The last time i had this security update failure issue, I had bit defender for mac installed. So uninstalled it. Actually it pretty much was uninstalled by the corruption of the hard drive. I haven't noticed that performance is poor except when booting up after a failed security update. WebRoot is just an app like most others. If you don't want it, you just delete the app. All the virus dat files are in the cloud. in that respect it seems less intrusive than most anti virus products.
I can't find the com.acronis.plist file anywhere. The report says it fails to launch. I don't use Acronis, I deleted the free trial. If I could find it I would delete it. Searching on finder yielded nothing.
Antivirus in the mac not only do not protect you against anything; they degrade performance and work against the OS's own security features. They are, in famous words, "a bag of hurt". No wonder you had problems before with a different antivirus. Simply put: not needed, even harmful.
There are 3 Libraries
/System/Library
/Library
~/Library <<-- This one is in your home folder. The ~ (tilda) is a Unix file system shortcut that stands for your home directory.
You can also get to your ~/Library by holding the "Option" key and clicking on Finder -> Go -> Library. This folder is normally hidden from the Finder, which is why you need the "Option" key when using the "Go" menu to display it. Too many uses messed around in their home Library, and then wondered why their Mac stopped working, or they lost all their mail, etc..., so Apple starting hiding it to cut down on support calls.
BobHarris wrote:
Luis Sequeira1 wrote:
Just a small note: apparently in Sierra, one has to do hold the Shift key instead of the Option key to use Go->Library.
My Sierra still needs "Option", not Shift.
That is curious. Without noticing, I had been advising people to Option-click until a few days ago on another thread user dialabrain pointed out the shift (pun intended). I went to try and sure enough I now need the Shift key for this. I thought Sierra had brought this change. Intriguing!
BobHarris wrote:
... (although explaining the ~ tilda all the time is a pain ๐)
I hear you :-)
BobHarris wrote:
Here are screen shots from my Sierra 10.12.3 system (Late 2012 15" Macbook Pro w/Touch Bar)
Oh, Time Traveling!!! ๐ (in case you haven't noticed... you wrote 2012 above... )
I have just figured it out why some of us need SHIFT and some need OPTION.
It is a bit weird, but here it is:
It is now possible to make the Library folder visible again, without any trickery: if you open your home folder in the Finder, and do Command-J (View->Show View Options), there is now a checkbox for "Library".
The moment you check this, not only the Library folder becomes visible, but (surprisingly) the shortcuts change, and (Option) Go becomes (Shift) Go. I had this checked on both my macs. Unchecking returns the option-key behavior, rechecking makes it again use the Shift key.
NOTE: If you do decide to replace this iMac's disk, an SSD will make that iMac sing.
Or if you do not use the DVD, put the SSD in the DVD drive bay, and just replace the existing 1TB rotation disk with a new disk so you have the OS and apps on the SSD, and then put bulk libraries on the rotational disk (Music, Pictures, Videos, etc...)
MacSales.com Data Doubler DVD to SSD conversion kits
I used one of these on my Late 2009 27" iMac and it is still a viable system I use everyday at work.
Just how long does it take Etrecheck to run? It's been going for at least 18 minutes now!
Has this update corrupted your iMac also?
