speaker not working after the latest update

Hi


This problem started today after updating my iPhone 6S plus to the latest OS 10.2.1.


Suddenly the speaker stopped working, and only works when I plus the headphone, air pods. I reset and erase all the settings but no use, is there a way to re install 10.2 OS.


any suggestions please.


Thanks

iPhone 6s Plus, iOS 10

Posted on Jan 24, 2017 11:38 AM

Reply
6 replies

Jan 24, 2017 11:43 AM in response to maharitho

Did you already try the general troubleshooting steps?

1. Switch off your phone and restart your device.

2. Force restart the phone by holding the sleep and home button for about 10sec, until the Apple logo comes back again. You will not lose data.

3. In case this does not work, set it back to factory settings, without using the latest backup. Test the phone. If it works, restore from the backup.

Use iTunes to restore your iOS device to factory settings - Apple Support

4. If factory resetting does not help, get the phone checked by Apple:

Start a service request

Find an Apple Authorized Service Provider

Make an Apple Store appointment

Jan 24, 2017 12:00 PM in response to maharitho

Hello,


Try these steps:


Get help with the speaker on your iPhone, iPad, or iPod touch.


If the speaker on your iOS device doesn't work as expected, follow these steps. Try again after each step:

  1. Go to Settings > Sounds and drag the Ringer And Alerts slider to turn the volume up.
  2. If you hear sound from the speaker, follow the rest of these steps. If you can't hear sound from the speaker, contact Apple Support.
  3. If your device has a Ring/Silent switch, make sure it's set to ring. (If you can see orange, your device is set to silent.)
    User uploaded file
  4. Restart your device.
  5. Open an app that has music or sound effects. Adjust the volume with the volume buttons or the slider in Control Center.
  6. Go to Settings > Bluetooth and turn off Bluetooth. Then check the sound again.
  7. Connect a headset. If you can hear sound through the headset, remove it and clear any dust or debris from the headset port on your device.
  8. If your device is in a case, make sure that the case doesn't block the speaker.
  9. Use a brush to gently clear any debris from the speaker and Lightning connector (or 30-pin dock connector). The brush should have soft, clean, dry bristles.
  10. Update your device to the latest version of iOS.

If you follow these steps and still hear no sound or distorted sound, contact Apple Support.


From this article:

If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker - Apple Support

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speaker not working after the latest update

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