Nobody can hear me, when switching to speaker while calling on external apps

Question

Level 1

10 points

Nobody can hear me, when switching to speaker while calling on external apps

Hello

I have a strange issue:

When I do phone calls on external apps (not the built-in ios calling app) like whatsapp, skype, imo, etc. and I switch to speaker mode or to video mode, nobody can hear me. They can see me but do not hear me. If I switch back to the normal calling mode, they start hearing me again.

If I call with the standard ios app and switch to speaker mode or even to FaceTime, there is no issue. Everything works well, they see me, they hear me, everything is fine.

I checked the privacy settings for my mic, and every app has access to it. None is disabled. I rebootet several times, I played with those buttons enabling and disabling the access multiple times, and I even did a complete reset (some months ago, ios 9.3.3 was the latest at this time) but still nothing helps.

Has anyone an idea, what the problem could be?!

Thanks in advance

iPhone 6s, iOS 9.3.3

Posted on Jan 25, 2017 7:24 AM

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Answer 1

Jan 25, 2017 7:52 AM in response to anthonidas

Hello,

When using the speaker, the microphone can't be adjacent to the speaker as it would cause audio feedback noises.

So when using speaker, the microphone used is where the earpiece is located (next to front facing camera).

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Answer 2

Jan 25, 2017 7:39 AM in response to anthonidas

Do you have a screen protector or a film on the iPhone?

When using speaker the microphone is next to the front facing camera, so if you have a film covering this the microphone won't work.

Try peeling off this film and see if that fixes the issue.

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Answer 3

anthonidas Author

Level 1

10 points

Jan 25, 2017 7:48 AM in response to Saifan Pilot

Hi Sifan

Thanks for the answer. No I don't have any protectors.

In fact when calling on speaker, the microphone used is the same for all apps, isn't it? I mean, it should be the same mic used for speaker-calls, FaceTime, Skype-calls, and so on... why does it work on iOS-Apps like Phone and FaceTime but does not work on Whatsapp and Skype?

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Answer 4

anthonidas Author

Level 1

10 points

Jan 25, 2017 8:05 AM in response to Saifan Pilot

Ok, my explanation was very bad... sorry for my bad english.

I just wanted to say, that it doesn't make any difference if you do a FaceTime-video-call or a Whatsapp-call on speaker or a Skype-video-call. The microphone used for those calls is everytime the same front microphone next to the camera. Isn't that true? In that case, all of those calls should be mute. But they aren't... FaceTime works well, Skype doesn't.

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