Old email in app store

Question

Old email in app store

Hi

I have an old email address in the app store and I have tried to delete it with no success. Any help would be appreciated.

iPhone 5, iOS 10.2

Posted on Jan 26, 2017 2:01 PM

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Answer 1

Jan 26, 2017 6:22 PM in response to applesmartz

Yes. Tap one of the apps (ie Coles, Uber etc) until it starts to shake and then delete it by touching the 'x' in the top left corner of the app. Download the app again and it will recognize the new email address.

The problem was the apps had been downloaded with the old email address and so didn't recognize the new email address so by deleting them and then downloading them again fixes the problem.

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Answer 2

Jan 26, 2017 2:09 PM in response to gail from maine

Yes I'm trying to update apps but the old email appears and it asks for the password.

"When you go to Settings>iTunes & App Store, is that old ID signed in there?" No it's not. The new email address is there.

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Answer 3

Jan 26, 2017 2:04 PM in response to peterboondocks

What do you mean by that? What is happening that is causing you to say that you "have an old email address in the app store"? Are you trying to update apps? When you go to Settings>iTunes & App Store, is that old ID signed in there? Need some clarification on what you are experiencing in order to help.

Cheers,

GB

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Answer 4

Jan 26, 2017 2:57 PM in response to deggie

Deggie is correct.

If you didn't change your AppleID email but rather created a new one instead, you'll have to delete all the apps you downloaded with the old AppleID and download them all again with the new one.

Otherwise it will always prompt you for your old AppleID.

FYI, you can change your AppleID rather than create a new one:

Launch Safari on your iPhone, iPad, or Mac
Go to appleid.apple.com.
Log in with your account credentials.
Log in to appleid.apple.com with your account credentials.
If asked, verify your identity after logging in.
Click or tap on Edit under the Account section.
Click or tap on Change Email Address... under Apple ID.
Click or tap on Edit under the Account section.Click or tap on Change Email Address... under Apple ID.
Enter your new email address. (Reminder: It can't be an address you've used with any other Apple ID.)
Click or tap on Continue.
You'll be prompted to enter a verification code sent to your new email address.
Once you've verified your new email address, click Done to save your changes.

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Answer 5

Jan 26, 2017 2:06 PM in response to peterboondocks

Settings → iTunes & App Store → Tap the Apple ID on the top → Tap Sign Out

Then Sign back in with your new email

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Answer 6

Jan 26, 2017 2:08 PM in response to peterboondocks

If you changed your email in your AppleID then:

https://appleid.apple.com/

click Account - Edit

You should be able to see a list of your emails there and delete the old one.

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Answer 7

Jan 26, 2017 2:08 PM in response to peterboondocks

your Apple ID is stored in two places. Going to the iTunes and App Store and the phone settings, click on your ID, then sign out.

Next going to iCloud tab in settings scroll to the bottom sign out.

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Answer 8

Jan 26, 2017 2:18 PM in response to Saifan Pilot

There's only one email there and that's the correct one.

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Answer 9

deggie

Level 10

167,519 points

Jan 26, 2017 2:53 PM in response to peterboondocks

Apps are forever linked to the Apple ID used to acquire them. If you want to use the newer Apple ID then delete the apps and download them again with the new one.

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Answer 10

Jan 26, 2017 3:05 PM in response to peterboondocks

Thanks to everyone who has tried to help it's appreciated.

The problem has now been solved by an apple employee.🙂

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Answer 11

Jan 26, 2017 3:25 PM in response to peterboondocks

Can you share how it was fixed?

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Answer 12

Jan 26, 2017 7:04 PM in response to peterboondocks

I am glad you got it fixed. Thanks for follow up. Take care

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