Rescue.me Scam

Question

Level 1

8 points

Rescue.me Scam

I called the number and went into settings and gave them access to my mouse. I did not download anything or give them money! does anyone think my Imac is in danger? What should I do?

iMac

Posted on Jan 27, 2017 1:29 PM

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Answer 1

dominic23

Level 10

84,018 points

Jan 28, 2017 3:59 AM in response to jameiabranch

Section: How to respond to the message

Please click the links for more information regarding erasing the hard drive and installing every thing fresh

unless you have a backup.

http://www.thesafemac.com/tech-support-scam-pop-ups/#more-1796

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Answer 2

jameiabranch Author

Level 1

8 points

Jan 28, 2017 4:01 AM in response to dominic23

Thank you! The only thing I need to keep is Microsoft Office. There is no disc. It is a download. Any thoughts on how to get it back once everything is cleared?

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Answer 3

Eric Root

Level 10

685,251 points

Jan 28, 2017 6:22 AM in response to jameiabranch

If you have a backup that pre-dates when you let them have access, restore from the backup.

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