iPhone 7 power cycle

Question

Ndl2005 Author

Level 1

5 points

iPhone 7 power cycle

My iPhone 7 power cycles often, even during phone calls. I received my phone on the release date. Is this a common issue and is there a fix? Does the phone need to be replaced?

iPhone 7, iOS 10.2.1

Posted on Jan 29, 2017 2:30 AM

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Answer 1

Jonathan UK

Level 10

164,015 points

Jan 29, 2017 5:17 PM in response to Ndl2005

Hi

Follow the steps here, including contacting Apple Support, making a Genius Bar reservation or visiting an Apple Authorised Service Provider if necessary:

If your iOS device restarts or displays the Apple logo or a spinning gear unexpectedly - Apple Support

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Answer 2

imobl

Level 7

21,114 points

Jan 29, 2017 6:10 AM in response to Ndl2005

Make an appointment at the nearest Apple location to have your iPhone evaluated for free.

Once the diagnostics are complete, the staff will explain your options.

Make a Genius Bar Reservation

http://www.apple.com/retail/geniusbar/

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