Could Not Add Card, cannot add a Suica card to my wallet

Every time I attempt to add My Suica card to my wallet on my Japanese version iphone 7 I receive the message, Could Not Add Card. Any suggestions for what to try?

iPhone 7 Plus

Posted on Jan 29, 2017 3:04 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 14, 2017 10:04 PM

I can confirm that this works. Initially it failed to add the Suica card with an error message saying contact the vendor or something.


I went to the ticket office changed my name from romanji (English alphabet) to katakana. I also checked my telephone number and date of birth were correct (which they were).


Once I had updated the name on the Suica card to katakana I was then able to transfer it to my phone without any issues.

4 replies
Question marked as Top-ranking reply

Nov 14, 2017 10:04 PM in response to Jonathan UK

I can confirm that this works. Initially it failed to add the Suica card with an error message saying contact the vendor or something.


I went to the ticket office changed my name from romanji (English alphabet) to katakana. I also checked my telephone number and date of birth were correct (which they were).


Once I had updated the name on the Suica card to katakana I was then able to transfer it to my phone without any issues.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Could Not Add Card, cannot add a Suica card to my wallet

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.