you can connect to 3G but not 4G LTE

Question

Level 1

14 points

you can connect to 3G but not 4G LTE

Recently I got this new iPhone 7Plus. Prior to this I was using iPhone 3gs. Now, although my SIM card is 4G enable, but I am not able use 4G services on my new iPhone. It shows 3G only, have tried various steps in the settings changing to "Enable LTE / 4G" switch off / on, even reset my device and setup as new user. But still the issue is not fixed. Lastly, I got my SIM card changed but still no result. Could any body please advise on this?

iPhone 7 Plus, iOS 10.2.1

Posted on Jan 29, 2017 9:16 PM

Answer 1

Jan 29, 2017 9:25 PM in response to sunny.korean

Settings → Cellular → Cellular Data options → Enable LTE

Also, being able to use 4G is based on geographical location (if that area has 4G service)

Answer 2

Schwigs

Level 3

769 points

Jan 29, 2017 9:34 PM in response to Saifan Pilot

Have you also enabled cellular data roaming under settings -> cellular -> cellular data options? That may be worth a try as well.

Answer 3

sunny.korean Author

Level 1

14 points

Jan 29, 2017 10:01 PM in response to Saifan Pilot

Yes the area has 4G support. Actually my wife and me purchased the same iPhone 7Plus and are using the same carrier. She can use 4G but for me its only 3G.

Answer 4

sunny.korean Author

Level 1

14 points

Jan 29, 2017 10:03 PM in response to Schwigs

Yes cellular data roaming is enabled as well.

Answer 5

Jan 29, 2017 10:03 PM in response to sunny.korean

If you have Settings → Cellular → Cellular Data options → Enable LTE enabled then go to your carrier (cellular service provider) support location to help you with this issue

Answer 6

sunny.korean Author

Level 1

14 points

Jan 29, 2017 10:08 PM in response to Saifan Pilot

As stated earlier, I checked with my carrier as well and even got my SIM card replaced and cellular data options --->Enable 4G, option is checked as well.