Viber only works with WIFI not over 3G/LTE network

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Viber only works with WIFI not over 3G/LTE network

Hello, I have an Iphone 7, and I install Viber to chat with some friends, I usually only use Whatsapp, but this looked ok. Now that I have it on my phone, I can only chat while I am connected to a Wifi connection. While I am out of WIFI, using my data plan, which is very big, it doesnt work. I am from Guatemala and my provider is TIGO.

Can someone help me and tell me what is wrong? I have deleted the app various times and reinstalled it, and is the same issue.

iPhone 7, iOS 10.2.1

Posted on Jan 30, 2017 1:35 PM

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Answer 1

Best reply

raina_b22

Community Specialist

Jan 31, 2017 8:45 AM in response to pazls

Hi pazls!

I see that your Viber app is not working while you're using cellular data, and I'm happy to help. First, please go to Settings > Cellular, then look for Viber in the list to make sure that cellular data is turned on for Viber. You can read this support article for more information:

About cellular data settings and usage on your iPhone and iPad

Thanks for using Apple Support Communities.

Cheers!

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