Mac: authentication of Apple ID fails

Question

my Apple ID cannot be authenticated for iTunes, iCloud, calendar, contacts. (Calendar has the triangle icon with an exclamation mark. Contacts has the circle with the wavy line.) when i try to sign-in, i get the error message "There was an error connecting to the Apple ID server." Using another macbook, i was able to sign-in. (same wifi network, same router, same home internet connection.) using Chrome, i am able to log-in to icloud.com. from the console, i get the error messages: akd      Authentication with server failed! Error: &lt;private&gt;akd      Server auth response did not contain CK.akd      Server auth response did not contain PRK. i changed the password of my Apple ID. i still cannot sign-in on my Macbook. i tried changing the DNS server on my router. i still cannot sign-in. i am able to sign-in to icloud on my iPhone6/iOS 10.2.1 and iPad Air/iOS 10.2.2 on the same wifi network, router, internet connection. i do not have any anti-virus or anti-malware apps on my mac. i tried disabling the firewall of my router. no effect. i do not have any Certificates on this Macbook. apple macbook air (Early 2015)macOS Sierra 10.12.2

thomas_r. · Answer

You&#x27;ve got some adware installed. It could be causing the problem, but regardless, it should be removed. Malwarebytes Anti-Malware for Mac will take care of it for you.https://malwarebytes.com/mac(Note that I work for Malwarebytes, and this link goes to a page with links that will promote other Malwarebytes products. There&#x27;s no need to purchase anything to solve this problem.)If removing that adware doesn&#x27;t help, check back here.

ae58 · Answer

EtreCheck version: 3.1.5 (343)Report generated 2017-02-01 09:13:04Download EtreCheck from https://etrecheck.comRuntime 4:52Performance: GoodClick the [Support] links for help with non-Apple products.Click the [Details] links for more information about that line.Click the [Remove] links to remove adware.Problem: Other problemDescription:authentication of Apple ID failsHardware Information:ⓘ    11" MacBook Air (Early 2015)     [Technical Specifications] - [User Guide] - [Warranty &amp; Service]    MacBook Air - model: MacBookAir7,1    1 2.2 GHz Intel Core i7 (i7-5650U) CPU: 2-core    8 GB RAM Not upgradeable        BANK 0/DIMM0            4 GB DDR3 1600 MHz ok        BANK 1/DIMM0            4 GB DDR3 1600 MHz ok    Bluetooth: Good - Handoff/Airdrop2 supported    Wireless:  en0: 802.11 a/b/g/n/ac    Battery: Health &#x3D; Normal - Cycle count &#x3D; 117Video Information:ⓘ    Intel HD Graphics 6000        S22E310 1920 x 1080 @ 60 HzSystem Software:ⓘ    macOS Sierra  10.12.2 (16C67) - Time since boot: about 11 hoursDisk Information:ⓘ    APPLE SSD SM0512G disk0 : (500.28 GB) (Solid State - TRIM: Yes)    [Show SMART report]        EFI (disk0s1) &lt;not mounted&gt; : 210 MB         Recovery HD (disk0s3) &lt;not mounted&gt;  [Recovery]: 650 MB         Macintosh HD (disk1) /  [Startup]: 499.06 GB (72.00 GB free)            Core Storage: disk0s2 499.42 GB OnlineUSB Information:ⓘ    Apple Inc. BRCM20702 Hub         Apple Inc. Bluetooth USB Host Controller     GenesysLogic USB2.0 Hub         HP Deskjet F4100 series         FANTOM   WD10EACS-22D6B0  Thunderbolt Information:ⓘ    Apple Inc. thunderbolt_busGatekeeper:ⓘ    Mac App Store and identified developersAdware:ⓘ    ~/Library/LaunchAgents/com.bittorrent.uTorrent.plist    ~/Library/LaunchAgents/com.spigot.ApplicationManager.plist    2 adware files found. [Remove]Unknown Files:ⓘ    ~/Library/LaunchAgents/com.appicon.AppIcon.plist        ~/Library/Application Support/AppPolicy/AppIcon -i -c 453483 -isn 08DDB3EC-4D55-483A-B5B3-C48C9EECA5A8    One unknown file found. [Check files]Kernel Extensions:ⓘ        /Library/Application Support/VirtualBox    [loaded]    org.virtualbox.kext.VBoxDrv (5.0.4 - 2015-10-02) [Support]    [loaded]    org.virtualbox.kext.VBoxNetAdp (5.0.4 - 2015-10-02) [Support]    [loaded]    org.virtualbox.kext.VBoxNetFlt (5.0.4 - 2015-10-02) [Support]    [loaded]    org.virtualbox.kext.VBoxUSB (5.0.4 - 2015-10-02) [Support]        /Library/Extensions    [not loaded]    com.BlackBerry.driver.USBCDCNCM (1.0.14 - SDK 10.7 - 2016-12-18) [Support]    [loaded]    com.rim.driver.BlackBerryUSBDriverInt (2.2.16 - SDK 10.7 - 2016-12-18) [Support]    [loaded]    com.rim.driver.BlackBerryVirtualPrivateNetwork (1.0.18 - SDK 10.8 - 2016-12-18) [Support]        /System/Library/Extensions    [not loaded]    com.aliph.driver.jstub (1.1.2 - SDK 10.7 - 2016-12-18) [Support]    [not loaded]    net.pocketmac.driver.BlackberryUSB (3.1.7 - 2016-12-18) [Support]    [not loaded]    net.pocketmac.driver.BlackberryUSBDev (3.1.7 - 2016-12-18) [Support]System Launch Agents:ⓘ    [not loaded]    7 Apple tasks    [loaded]    175 Apple tasks    [running]    98 Apple tasksSystem Launch Daemons:ⓘ    [not loaded]    39 Apple tasks    [loaded]    162 Apple tasks    [running]    110 Apple tasksLaunch Agents:ⓘ    [running]    com.brother.LOGINserver.plist (2017-01-19) [Support]    [loaded]    com.oracle.java.Java-Updater.plist (2016-07-30) [Support]    [running]    com.rim.BBAlbumArtCacher.plist (2013-06-26) [Support]    [running]    com.rim.BBLaunchAgent.plist (2016-09-07) [Support]    [running]    com.rim.PeerManager.plist (2015-05-27) [Support]    [running]    com.rim.blackberrylink.BlackBerry-Link-Helper-Agent.plist (2016-09-07) [Support]    [not loaded]    com.teamviewer.teamviewer.plist (2015-11-08) [Support]    [not loaded]    com.teamviewer.teamviewer_desktop.plist (2015-11-08) [Support]Launch Daemons:ⓘ    [running]    com.crashplan.engine.plist (2016-11-04) [Support]    [loaded]    com.microsoft.autoupdate.helper.plist (2016-12-15) [Support]    [loaded]    com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]    [loaded]    com.microsoft.office.licensingV2.helper.plist (2016-07-10) [Support]    [loaded]    com.oracle.java.Helper-Tool.plist (2016-06-22) [Support]    [running]    com.rim.BBDaemon.plist (2015-03-11) [Support]    [not loaded]    com.rim.nkehelper.plist (2016-12-10)    [running]    com.rim.tunmgr.plist (2015-05-27) [Support]    [loaded]    com.skype.skypeinstaller.plist (2016-10-25) [Support]    [loaded]    com.teamviewer.Helper.plist (2015-11-08) [Support]    [not loaded]    com.teamviewer.teamviewer_service.plist (2015-11-08) [Support]    [not loaded]    org.virtualbox.startup.plist (2015-10-02) [Support]User Launch Agents:ⓘ    [running]    com.appicon.AppIcon.plist (2016-08-26) [Support]    [loaded]    com.bittorrent.uTorrent.plist (2016-12-10) Adware!  [Remove]        /usr/bin/open    [loaded]    com.citrixonline.GoToMeeting.G2MUpdate.plist (2016-06-09) [Support]    [loaded]    com.google.keystone.agent.plist (2017-01-14) [Support]    [running]    com.spigot.ApplicationManager.plist (2016-12-28) Adware!  [Remove]        ~/Library/Application Support/Spigot/ApplicationManager    [not loaded]    org.virtualbox.vboxwebsrv.plist (2015-10-02) [Support]User Login Items:ⓘ    iTunesHelper    Application   (2016-12-15)        (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)    CrashPlan menu bar    Application          (/Applications/CrashPlan.app/Contents/Helpers/CrashPlan menu bar.app)    Viber    Application Hidden         (/Applications/Viber.app)    Android File Transfer Agent    Application          (~/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)    WhatsApp    Application Hidden         (/Applications/WhatsApp.app)Internet Plug-ins:ⓘ    SharePointBrowserPlugin: 14.0.0 (2015-08-26) [Support]    QuickTime Plugin: 7.7.3 (2016-12-18)    JavaAppletPlugin: Java 8 Update 101 build 13 (2016-07-30) Check versionUser internet Plug-ins:ⓘ    CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-26) [Support]    WebEx64: 1.0 - SDK 10.10 (2015-09-30) [Support]Safari Extensions:ⓘ    AdBlock - BetaFish, Inc. - https://getadblock.com (2017-01-22)3rd Party Preference Panes:ⓘ    Java (2016-07-30) [Support]Time Machine:ⓘ    Skip System Files: NO    Mobile backups: ON    Auto backup: YES    Volumes being backed up:        Macintosh HD: Disk size: 499.06 GB Disk used: 427.05 GB    Destinations:        Time Machine Backup [Local]         Total size: 500.04 GB         Total number of backups: 43         Oldest backup: 12/7/16, 12:31 AM         Last backup: 2/1/17, 8:56 AM         Size of backup disk: Too small            Backup size 500.04 GB &lt; (Disk used 427.05 GB X 3)Top Processes by CPU:ⓘ        13%   WindowServer         3%   kernel_task         2%   Google Chrome Helper(23)         1%   fontd         1%   com.apple.AmbientDisplayAgentTop Processes by Memory:ⓘ    2.59 GB   Google Chrome Helper(23)    851 MB    kernel_task    336 MB    callservicesd    221 MB    WhatsApp Helper(2)    205 MB    mdworker(10)Virtual Memory Information:ⓘ    1.48 GB   Available RAM    78 MB     Free RAM    6.52 GB   Used RAM    1.41 GB   Cached files    53 MB     Swap UsedDiagnostics Information:ⓘ    Jan 31, 2017, 09:11:39 PM    Self test - passed    Jan 30, 2017, 02:58:32 AM    /Library/Logs/DiagnosticReports/com.apple.preferences.icloud.remoteservice_2017 -01-30-025832_[redacted].cpu_resource.diag [Details]        /System/Library/PreferencePanes/iCloudPref.prefPane/Contents/XPCServices/com.ap ple.preferences.icloud.remoteservice.xpc/Contents/MacOS/com.apple.preferences.ic loud.remoteservice

ae58 · Answer

Thomas,THANK YOU for the assist. removal of the adware did help. i am now able to connect to the Apple ID server and connect my iTunes, Contacts, Calendar and App store. i did another scan using EtreCheck and have the result below. should i be worried about the "Unknown file" and "Executable not found"? EtreCheck version: 3.1.5 (343)Report generated 2017-02-01 12:30:51Download EtreCheck from https://etrecheck.comRuntime 2:33Performance: ExcellentClick the [Support] links for help with non-Apple products.Click the [Details] links for more information about that line.Problem: Other problemDescription:authentication of Apple ID failsHardware Information:ⓘ    MacBook Air (11-inch, Early 2015)     [Technical Specifications] - [User Guide] - [Warranty &amp; Service]    MacBook Air - model: MacBookAir7,1    1 2.2 GHz Intel Core i7 (i7-5650U) CPU: 2-core    8 GB RAM Not upgradeable        BANK 0/DIMM0            4 GB DDR3 1600 MHz ok        BANK 1/DIMM0            4 GB DDR3 1600 MHz ok    Bluetooth: Good - Handoff/Airdrop2 supported    Wireless:  en0: 802.11 a/b/g/n/ac    Battery: Health &#x3D; Normal - Cycle count &#x3D; 117Video Information:ⓘ    Intel HD Graphics 6000        Color LCD 1366 x 768System Software:ⓘ    macOS Sierra  10.12.2 (16C67) - Time since boot: less than an hourDisk Information:ⓘ    APPLE SSD SM0512G disk0 : (500.28 GB) (Solid State - TRIM: Yes)    [Show SMART report]        EFI (disk0s1) &lt;not mounted&gt; : 210 MB         Recovery HD (disk0s3) &lt;not mounted&gt;  [Recovery]: 650 MB         Macintosh HD (disk1) /  [Startup]: 499.06 GB (71.64 GB free)            Core Storage: disk0s2 499.42 GB OnlineUSB Information:ⓘ    Apple Inc. BRCM20702 Hub         Apple Inc. Bluetooth USB Host Controller     Apple Inc. iPhone Thunderbolt Information:ⓘ    Apple Inc. thunderbolt_busGatekeeper:ⓘ    Mac App Store and identified developersUnknown Files:ⓘ    ~/Library/LaunchAgents/com.appicon.AppIcon.plist        ~/Library/Application Support/AppPolicy/AppIcon -i -c 453483 -isn 08DDB3EC-4D55-483A-B5B3-C48C9EECA5A8    One unknown file found. [Check files]Kernel Extensions:ⓘ        /Library/Application Support/VirtualBox    [loaded]    org.virtualbox.kext.VBoxDrv (5.0.4 - 2015-10-02) [Support]    [loaded]    org.virtualbox.kext.VBoxNetAdp (5.0.4 - 2015-10-02) [Support]    [loaded]    org.virtualbox.kext.VBoxNetFlt (5.0.4 - 2015-10-02) [Support]    [loaded]    org.virtualbox.kext.VBoxUSB (5.0.4 - 2015-10-02) [Support]        /Library/Extensions    [not loaded]    com.BlackBerry.driver.USBCDCNCM (1.0.14 - SDK 10.7 - 2016-12-18) [Support]    [loaded]    com.rim.driver.BlackBerryUSBDriverInt (2.2.16 - SDK 10.7 - 2016-12-18) [Support]    [loaded]    com.rim.driver.BlackBerryVirtualPrivateNetwork (1.0.18 - SDK 10.8 - 2016-12-18) [Support]        /System/Library/Extensions    [not loaded]    com.aliph.driver.jstub (1.1.2 - SDK 10.7 - 2016-12-18) [Support]    [not loaded]    net.pocketmac.driver.BlackberryUSB (3.1.7 - 2016-12-18) [Support]    [not loaded]    net.pocketmac.driver.BlackberryUSBDev (3.1.7 - 2016-12-18) [Support]System Launch Agents:ⓘ    [not loaded]    7 Apple tasks    [loaded]    177 Apple tasks    [running]    96 Apple tasksSystem Launch Daemons:ⓘ    [not loaded]    39 Apple tasks    [loaded]    165 Apple tasks    [running]    107 Apple tasksLaunch Agents:ⓘ    [running]    com.brother.LOGINserver.plist (2017-01-19) [Support]    [loaded]    com.oracle.java.Java-Updater.plist (2016-07-30) [Support]    [running]    com.rim.BBAlbumArtCacher.plist (2013-06-26) [Support]    [running]    com.rim.BBLaunchAgent.plist (2016-09-07) [Support]    [running]    com.rim.PeerManager.plist (2015-05-27) [Support]    [running]    com.rim.blackberrylink.BlackBerry-Link-Helper-Agent.plist (2016-09-07) [Support]    [not loaded]    com.teamviewer.teamviewer.plist (2015-11-08) [Support]    [not loaded]    com.teamviewer.teamviewer_desktop.plist (2015-11-08) [Support]Launch Daemons:ⓘ    [running]    com.crashplan.engine.plist (2016-11-04) [Support]    [running]    com.malwarebytes.HelperTool.plist (2017-02-01) [Support]    [loaded]    com.microsoft.autoupdate.helper.plist (2016-12-15) [Support]    [loaded]    com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]    [loaded]    com.microsoft.office.licensingV2.helper.plist (2016-07-10) [Support]    [loaded]    com.oracle.java.Helper-Tool.plist (2016-06-22) [Support]    [running]    com.rim.BBDaemon.plist (2015-03-11) [Support]    [not loaded]    com.rim.nkehelper.plist (2016-12-10)    [running]    com.rim.tunmgr.plist (2015-05-27) [Support]    [loaded]    com.skype.skypeinstaller.plist (2016-10-25) [Support]    [loaded]    com.teamviewer.Helper.plist (2015-11-08) [Support]    [not loaded]    com.teamviewer.teamviewer_service.plist (2015-11-08) [Support]    [not loaded]    org.virtualbox.startup.plist (2015-10-02) [Support]User Launch Agents:ⓘ    [failed]    com.appicon.AppIcon.plist (2016-08-06) [Support] - ~/Library/Application Support/AppPolicy/AppIcon: Executable not found!    [loaded]    com.citrixonline.GoToMeeting.G2MUpdate.plist (2016-06-09) [Support]    [loaded]    com.google.keystone.agent.plist (2017-01-14) [Support]    [not loaded]    org.virtualbox.vboxwebsrv.plist (2015-10-02) [Support]User Login Items:ⓘ    iTunesHelper    Application   (2016-12-15)        (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)    CrashPlan menu bar    Application          (/Applications/CrashPlan.app/Contents/Helpers/CrashPlan menu bar.app)    Viber    Application Hidden         (/Applications/Viber.app)    Android File Transfer Agent    Application          (~/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)    WhatsApp    Application Hidden         (/Applications/WhatsApp.app)Internet Plug-ins:ⓘ    SharePointBrowserPlugin: 14.0.0 (2015-08-26) [Support]    QuickTime Plugin: 7.7.3 (2016-12-18)    JavaAppletPlugin: Java 8 Update 101 build 13 (2016-07-30) Check versionUser internet Plug-ins:ⓘ    CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-26) [Support]    WebEx64: 1.0 - SDK 10.10 (2015-09-30) [Support]Safari Extensions:ⓘ    AdBlock - BetaFish, Inc. - https://getadblock.com (2017-01-22)3rd Party Preference Panes:ⓘ    Java (2016-07-30) [Support]Time Machine:ⓘ    Skip System Files: NO    Mobile backups: ON    Auto backup: YES    Volumes being backed up:        Macintosh HD: Disk size: 499.06 GB Disk used: 427.42 GB    Destinations:        Time Machine Backup [Local]         Total size: 500.04 GB         Total number of backups: 42         Oldest backup: 12/7/16, 12:31 AM         Last backup: 2/1/17, 8:56 AM         Size of backup disk: Too small            Backup size 500.04 GB &lt; (Disk used 427.42 GB X 3)Top Processes by CPU:ⓘ         7%   WindowServer         4%   kernel_task         2%   fontd         1%   nsurlsessiond(2)         1%   com.apple.AmbientDisplayAgentTop Processes by Memory:ⓘ    720 MB    kernel_task    352 MB    com.malwarebytes.HelperTool    319 MB    WhatsApp Helper(2)    197 MB    mds_stores    197 MB    com.apple.WebKit.WebContent(3)Virtual Memory Information:ⓘ    3.46 GB   Available RAM    654 MB    Free RAM    4.54 GB   Used RAM    2.82 GB   Cached files    0 B       Swap UsedDiagnostics Information:ⓘ    Feb 1, 2017, 12:20:43 PM    Self test - passed    Feb 1, 2017, 10:53:41 AM    /Library/Logs/DiagnosticReports/softwareupdate_download_service_2017-02-01-1053 41_[redacted].crash        /System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdate_download_service    Jan 30, 2017, 02:58:32 AM    /Library/Logs/DiagnosticReports/com.apple.preferences.icloud.remoteservice_2017 -01-30-025832_[redacted].cpu_resource.diag [Details]        /System/Library/PreferencePanes/iCloudPref.prefPane/Contents/XPCServices/com.ap ple.preferences.icloud.remoteservice.xpc/Contents/MacOS/com.apple.preferences.ic loud.remoteserviceFiles deleted by EtreCheck:ⓘ    Feb 1, 2017, 09:57:41 AM - ~/Library/LaunchAgents/com.bittorrent.uTorrent.plist    Feb 1, 2017, 09:57:41 AM - ~/Library/LaunchAgents/com.spigot.ApplicationManager.plist

ae58 · Answer

thomas,i&#x27;m embarassed to say that the situation has reverted itself. yesterday when i was able to access the Apple ID server, i was in a coffee shop accessing their wifi. after yesterday&#x27;s access to the Apple ID server, last night and today the situation has returned to the same errors. no access to iTunes downloads. (iTunes tells me that there are updates available, but i cannot download them.) no access to Calendar. no access to Contacts. cannot Sign Out of iCloud (from System Preferences). now when i click Account Details on System Preferences, i get a window to log-in to my Google account. but the field to enter my Google password never appears, just the rolling lines.) i turned off Firewall on my Mac. the error remains. i have updated to Sierra 10.12.3. (i&#x27;m not sure if this is related, but i was unable to download the update using App Store as the download would always fail. i had to manually download the update file.) i did a scan using Malwarebytes Anti-Malware. it did not find any threats. below is the latest scan using EtreCheck. EtreCheck version: 3.1.5 (343)Report generated 2017-02-02 17:59:25Download EtreCheck from https://etrecheck.comRuntime 4:19Performance: GoodClick the [Support] links for help with non-Apple products.Click the [Details] links for more information about that line.Problem: Other problemDescription:authentication of Apple ID failsHardware Information:ⓘ    11" MacBook Air (Early 2015)     [Technical Specifications] - [User Guide] - [Warranty &amp; Service]    MacBook Air - model: MacBookAir7,1    1 2.2 GHz Intel Core i7 (i7-5650U) CPU: 2-core    8 GB RAM Not upgradeable        BANK 0/DIMM0            4 GB DDR3 1600 MHz ok        BANK 1/DIMM0            4 GB DDR3 1600 MHz ok    Bluetooth: Good - Handoff/Airdrop2 supported    Wireless:  en0: 802.11 a/b/g/n/ac    Battery: Health &#x3D; Normal - Cycle count &#x3D; 118Video Information:ⓘ    Intel HD Graphics 6000        Color LCD 1366 x 768System Software:ⓘ    macOS Sierra  10.12.3 (16D32) - Time since boot: less than an hourDisk Information:ⓘ    APPLE SSD SM0512G disk0 : (500.28 GB) (Solid State - TRIM: Yes)    [Show SMART report]        EFI (disk0s1) &lt;not mounted&gt; : 210 MB         Recovery HD (disk0s3) &lt;not mounted&gt;  [Recovery]: 650 MB         Macintosh HD (disk1) /  [Startup]: 499.06 GB (65.54 GB free)            Core Storage: disk0s2 499.42 GB OnlineUSB Information:ⓘ    Apple Inc. BRCM20702 Hub         Apple Inc. Bluetooth USB Host Controller Thunderbolt Information:ⓘ    Apple Inc. thunderbolt_busGatekeeper:ⓘ    Mac App Store and identified developersUnknown Files:ⓘ    ~/Library/LaunchAgents/com.appicon.AppIcon.plist        ~/Library/Application Support/AppPolicy/AppIcon -i -c 453483 -isn 08DDB3EC-4D55-483A-B5B3-C48C9EECA5A8    One unknown file found. [Check files]Kernel Extensions:ⓘ        /Library/Application Support/VirtualBox    [loaded]    org.virtualbox.kext.VBoxDrv (5.0.4 - 2015-10-02) [Support]    [loaded]    org.virtualbox.kext.VBoxNetAdp (5.0.4 - 2015-10-02) [Support]    [loaded]    org.virtualbox.kext.VBoxNetFlt (5.0.4 - 2015-10-02) [Support]    [loaded]    org.virtualbox.kext.VBoxUSB (5.0.4 - 2015-10-02) [Support]        /Library/Extensions    [not loaded]    com.BlackBerry.driver.USBCDCNCM (1.0.14 - SDK 10.7 - 2017-02-02) [Support]    [loaded]    com.rim.driver.BlackBerryUSBDriverInt (2.2.16 - SDK 10.7 - 2017-02-02) [Support]    [loaded]    com.rim.driver.BlackBerryVirtualPrivateNetwork (1.0.18 - SDK 10.8 - 2017-02-02) [Support]        /System/Library/Extensions    [not loaded]    com.aliph.driver.jstub (1.1.2 - SDK 10.7 - 2017-02-02) [Support]    [not loaded]    net.pocketmac.driver.BlackberryUSB (3.1.7 - 2017-02-02) [Support]    [not loaded]    net.pocketmac.driver.BlackberryUSBDev (3.1.7 - 2017-02-02) [Support]System Launch Agents:ⓘ    [not loaded]    7 Apple tasks    [loaded]    168 Apple tasks    [running]    105 Apple tasksSystem Launch Daemons:ⓘ    [not loaded]    38 Apple tasks    [loaded]    163 Apple tasks    [running]    110 Apple tasksLaunch Agents:ⓘ    [running]    com.brother.LOGINserver.plist (2017-01-19) [Support]    [loaded]    com.oracle.java.Java-Updater.plist (2016-07-30) [Support]    [running]    com.rim.BBAlbumArtCacher.plist (2013-06-26) [Support]    [running]    com.rim.BBLaunchAgent.plist (2016-09-07) [Support]    [running]    com.rim.PeerManager.plist (2015-05-27) [Support]    [running]    com.rim.blackberrylink.BlackBerry-Link-Helper-Agent.plist (2016-09-07) [Support]    [not loaded]    com.teamviewer.teamviewer.plist (2015-11-08) [Support]    [not loaded]    com.teamviewer.teamviewer_desktop.plist (2015-11-08) [Support]Launch Daemons:ⓘ    [running]    com.crashplan.engine.plist (2016-11-04) [Support]    [running]    com.malwarebytes.HelperTool.plist (2017-02-01) [Support]    [loaded]    com.microsoft.autoupdate.helper.plist (2016-12-15) [Support]    [loaded]    com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]    [loaded]    com.microsoft.office.licensingV2.helper.plist (2016-07-10) [Support]    [loaded]    com.oracle.java.Helper-Tool.plist (2016-06-22) [Support]    [running]    com.rim.BBDaemon.plist (2015-03-11) [Support]    [not loaded]    com.rim.nkehelper.plist (2017-01-13)    [running]    com.rim.tunmgr.plist (2015-05-27) [Support]    [loaded]    com.skype.skypeinstaller.plist (2016-10-25) [Support]    [loaded]    com.teamviewer.Helper.plist (2015-11-08) [Support]    [not loaded]    com.teamviewer.teamviewer_service.plist (2015-11-08) [Support]    [not loaded]    org.virtualbox.startup.plist (2015-10-02) [Support]User Launch Agents:ⓘ    [failed]    com.appicon.AppIcon.plist (2016-08-06) [Support] - ~/Library/Application Support/AppPolicy/AppIcon: Executable not found!    [loaded]    com.citrixonline.GoToMeeting.G2MUpdate.plist (2016-06-09) [Support]    [loaded]    com.google.keystone.agent.plist (2017-01-14) [Support]    [not loaded]    org.virtualbox.vboxwebsrv.plist (2015-10-02) [Support]User Login Items:ⓘ    iTunesHelper    Application   (2017-02-01)        (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)    CrashPlan menu bar    Application          (/Applications/CrashPlan.app/Contents/Helpers/CrashPlan menu bar.app)    Viber    Application Hidden         (/Applications/Viber.app)    Android File Transfer Agent    Application          (~/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)    WhatsApp    Application Hidden         (/Applications/WhatsApp.app)Internet Plug-ins:ⓘ    SharePointBrowserPlugin: 14.0.0 (2015-08-26) [Support]    QuickTime Plugin: 7.7.3 (2016-12-18)    JavaAppletPlugin: Java 8 Update 101 build 13 (2016-07-30) Check versionUser internet Plug-ins:ⓘ    CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-26) [Support]    WebEx64: 1.0 - SDK 10.10 (2015-09-30) [Support]Safari Extensions:ⓘ    AdBlock - BetaFish, Inc. - https://getadblock.com (2017-01-22)3rd Party Preference Panes:ⓘ    Java (2016-07-30) [Support]Time Machine:ⓘ    Skip System Files: NO    Mobile backups: ON    Auto backup: YES    Volumes being backed up:        Macintosh HD: Disk size: 499.06 GB Disk used: 433.51 GB    Destinations:        Time Machine Backup [Local]         Total size: 500.04 GB         Total number of backups: 36         Oldest backup: 12/7/16, 12:31 AM         Last backup: 2/2/17, 4:44 PM         Size of backup disk: Too small            Backup size 500.04 GB &lt; (Disk used 433.51 GB X 3)Top Processes by CPU:ⓘ       100%   com.apple.preferences.icloud.remoteservice        14%   WindowServer         8%   Google Chrome Helper(20)         6%   Google Chrome         4%   kernel_taskTop Processes by Memory:ⓘ    991 MB    Google Chrome Helper(20)    808 MB    kernel_task    295 MB    Messages    238 MB    Microsoft Outlook    172 MB    mdworker(18)Virtual Memory Information:ⓘ    3.15 GB   Available RAM    20 MB     Free RAM    4.85 GB   Used RAM    3.13 GB   Cached files    396 MB    Swap UsedDiagnostics Information:ⓘ    Feb 2, 2017, 05:53:07 PM    /Library/Logs/DiagnosticReports/com.apple.preferences.icloud.remoteservice_2017 -02-02-175307_[redacted].cpu_resource.diag [Details]        /System/Library/PreferencePanes/iCloudPref.prefPane/Contents/XPCServices/com.ap ple.preferences.icloud.remoteservice.xpc/Contents/MacOS/com.apple.preferences.ic loud.remoteservice    Feb 2, 2017, 05:17:59 PM    Self test - passed    Feb 2, 2017, 03:59:01 AM    /Library/Logs/DiagnosticReports/CrashPlanService_2017-02-02-035901_[redacted].c pu_resource.diag [Details]        /Applications/CrashPlan.app/Contents/MacOS/CrashPlanService    Feb 1, 2017, 10:53:41 AM    /Library/Logs/DiagnosticReports/softwareupdate_download_service_2017-02-01-1053 41_[redacted].crash        /System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdate_download_serviceFiles deleted by EtreCheck:ⓘ    Feb 1, 2017, 09:57:41 AM - ~/Library/LaunchAgents/com.bittorrent.uTorrent.plist    Feb 1, 2017, 09:57:41 AM - ~/Library/LaunchAgents/com.spigot.ApplicationManager.plist

thomas_r. · Answer

It looks like Malwarebytes hasn&#x27;t been able to update its signatures, either, as you still have that leftover Spigot file (though it&#x27;s harmless at this point and isn&#x27;t the cause of the problem).Try restarting in safe mode:http://support.apple.com/kb/HT1455Be sure to read the information in the section titled "How to tell if your Mac is started in safe mode" on that page, and follow those steps to ensure that you&#x27;re actually in safe mode. If you aren&#x27;t, try again.Once you&#x27;re in safe mode, check your network connection and see if it&#x27;s working. If it is, and it fails again when you restart normally, the problem is due to third-party software that you have installed. Which software might be responsible, I&#x27;m not sure... I don&#x27;t see anything obvious.You do have some old Blackberry software installed... if you don&#x27;t have a Blackberry anymore, you should uninstall that.

ae58 · Answer

prior to trying to reboot in Safe Mode, based on another post in the Apple Developer Forum, turning my wifi off then on allowed me to connect to the iTunes store. i successfully updated my apps. attempts to log-in to calendar, contacts, and icloud still produce the same error. i tried entering a wrong password. the same error ("connecting to Apple ID server").before rebooting, i uninstalled the Blackberry files based on post of Eric Root. after rebooting in Safe Mode, * iTunes Store connected* Contacts could not connect to iCloud (same error)* Calendar could not connect (same error. exact message: "Your calendar couldn&#x27;t be refreshed. Calendar couldn&#x27;t connect to p40-caldav.icloud.com. make sure you&#x27;re connected to the internet, and then try again later.")* could not sign-out of iCloud nor check Account Details using System Preferences (same error). i also noticed that i can no longer sign-in to my Google account. EtreCheck results: EtreCheck version: 3.1.5 (343)Report generated 2017-02-03 14:14:41Download EtreCheck from https://etrecheck.comRuntime 5:57Performance: Below AverageClick the [Support] links for help with non-Apple products.Click the [Details] links for more information about that line.Problem: Other problemDescription:authentication of Apple ID failsHardware Information:ⓘ    11" MacBook Air (Early 2015)     [Technical Specifications] - [User Guide] - [Warranty &amp; Service]    MacBook Air - model: MacBookAir7,1    1 2.2 GHz Intel Core i7 (i7-5650U) CPU: 2-core    8 GB RAM Not upgradeable        BANK 0/DIMM0            4 GB DDR3 1600 MHz ok        BANK 1/DIMM0            4 GB DDR3 1600 MHz ok    Bluetooth: Good - Handoff/Airdrop2 supported    Wireless:  en0: 802.11 a/b/g/n/ac    Battery: Health &#x3D; Normal - Cycle count &#x3D; 118Video Information:ⓘ    Intel HD Graphics 6000        S22E310 1920 x 1080 @ 60 HzSystem Software:ⓘ    macOS Sierra  10.12.3 (16D32) - Time since boot: less than an hourDisk Information:ⓘ    APPLE SSD SM0512G disk0 : (500.28 GB) (Solid State - TRIM: Yes)    [Show SMART report]        EFI (disk0s1) &lt;not mounted&gt; : 210 MB         Recovery HD (disk0s3) &lt;not mounted&gt;  [Recovery]: 650 MB         Macintosh HD (disk1) /  [Startup]: 499.06 GB (66.54 GB free)            Core Storage: disk0s2 499.42 GB OnlineUSB Information:ⓘ    Apple Inc. BRCM20702 Hub         Apple Inc. Bluetooth USB Host Controller     GenesysLogic USB2.0 Hub         HP Deskjet F4100 series         FANTOM   WD10EACS-22D6B0          Apple Inc. iPhone Thunderbolt Information:ⓘ    Apple Inc. thunderbolt_busGatekeeper:ⓘ    Mac App Store and identified developersUnknown Files:ⓘ    ~/Library/LaunchAgents/com.appicon.AppIcon.plist        ~/Library/Application Support/AppPolicy/AppIcon -i -c 453483 -isn 08DDB3EC-4D55-483A-B5B3-C48C9EECA5A8    One unknown file found. [Check files]Kernel Extensions:ⓘ        /Library/Application Support/VirtualBox    [loaded]    org.virtualbox.kext.VBoxDrv (5.0.4 - 2015-10-02) [Support]    [loaded]    org.virtualbox.kext.VBoxNetAdp (5.0.4 - 2015-10-02) [Support]    [loaded]    org.virtualbox.kext.VBoxNetFlt (5.0.4 - 2015-10-02) [Support]    [loaded]    org.virtualbox.kext.VBoxUSB (5.0.4 - 2015-10-02) [Support]        /Library/Extensions    [not loaded]    com.BlackBerry.driver.USBCDCNCM (1.0.14 - SDK 10.7 - 2017-02-02) [Support]    [loaded]    com.rim.driver.BlackBerryUSBDriverInt (2.2.16 - SDK 10.7 - 2017-02-02) [Support]    [loaded]    com.rim.driver.BlackBerryVirtualPrivateNetwork (1.0.18 - SDK 10.8 - 2017-02-02) [Support]        /System/Library/Extensions    [not loaded]    com.aliph.driver.jstub (1.1.2 - SDK 10.7 - 2017-02-02) [Support]    [not loaded]    net.pocketmac.driver.BlackberryUSB (3.1.7 - 2017-02-02) [Support]    [not loaded]    net.pocketmac.driver.BlackberryUSBDev (3.1.7 - 2017-02-02) [Support]System Launch Agents:ⓘ    [not loaded]    7 Apple tasks    [loaded]    182 Apple tasks    [running]    91 Apple tasksSystem Launch Daemons:ⓘ    [not loaded]    39 Apple tasks    [loaded]    166 Apple tasks    [running]    106 Apple tasksLaunch Agents:ⓘ    [running]    com.brother.LOGINserver.plist (2017-01-19) [Support]    [loaded]    com.oracle.java.Java-Updater.plist (2016-07-30) [Support]    [running]    com.rim.BBLaunchAgent.plist (2016-09-07) [Support]    [running]    com.rim.PeerManager.plist (2015-05-27) [Support]    [running]    com.rim.blackberrylink.BlackBerry-Link-Helper-Agent.plist (2016-09-07) [Support]    [not loaded]    com.teamviewer.teamviewer.plist (2015-11-08) [Support]    [not loaded]    com.teamviewer.teamviewer_desktop.plist (2015-11-08) [Support]Launch Daemons:ⓘ    [running]    com.crashplan.engine.plist (2016-11-04) [Support]    [loaded]    com.malwarebytes.HelperTool.plist (2017-02-01) [Support]    [loaded]    com.microsoft.autoupdate.helper.plist (2016-12-15) [Support]    [loaded]    com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]    [loaded]    com.microsoft.office.licensingV2.helper.plist (2016-07-10) [Support]    [loaded]    com.oracle.java.Helper-Tool.plist (2016-06-22) [Support]    [running]    com.rim.BBDaemon.plist (2015-03-11) [Support]    [not loaded]    com.rim.nkehelper.plist (2017-01-13)    [running]    com.rim.tunmgr.plist (2015-05-27) [Support]    [loaded]    com.skype.skypeinstaller.plist (2016-10-25) [Support]    [loaded]    com.teamviewer.Helper.plist (2015-11-08) [Support]    [not loaded]    com.teamviewer.teamviewer_service.plist (2015-11-08) [Support]    [not loaded]    org.virtualbox.startup.plist (2015-10-02) [Support]User Launch Agents:ⓘ    [failed]    com.appicon.AppIcon.plist (2016-08-06) [Support] - ~/Library/Application Support/AppPolicy/AppIcon: Executable not found!    [loaded]    com.citrixonline.GoToMeeting.G2MUpdate.plist (2016-06-09) [Support]    [loaded]    com.google.keystone.agent.plist (2017-01-14) [Support]    [not loaded]    org.virtualbox.vboxwebsrv.plist (2015-10-02) [Support]User Login Items:ⓘ    iTunesHelper    Application   (2017-02-01)        (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)    CrashPlan menu bar    Application          (/Applications/CrashPlan.app/Contents/Helpers/CrashPlan menu bar.app)    Viber    Application Hidden         (/Applications/Viber.app)    Android File Transfer Agent    Application          (~/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)    WhatsApp    Application Hidden         (/Applications/WhatsApp.app)Internet Plug-ins:ⓘ    SharePointBrowserPlugin: 14.0.0 (2015-08-26) [Support]    QuickTime Plugin: 7.7.3 (2016-12-18)    JavaAppletPlugin: Java 8 Update 101 build 13 (2016-07-30) Check versionUser internet Plug-ins:ⓘ    CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-26) [Support]    WebEx64: 1.0 - SDK 10.10 (2015-09-30) [Support]Safari Extensions:ⓘ    AdBlock - BetaFish, Inc. - https://getadblock.com (2017-01-22)3rd Party Preference Panes:ⓘ    Java (2016-07-30) [Support]Time Machine:ⓘ    Skip System Files: NO    Mobile backups: ON    Auto backup: YES    Volumes being backed up:        Macintosh HD: Disk size: 499.06 GB Disk used: 432.52 GB    Destinations:        Time Machine Backup [Local]         Total size: 500.04 GB         Total number of backups: 36         Oldest backup: 12/15/16, 3:44 AM         Last backup: 2/3/17, 1:43 PM         Size of backup disk: Too small            Backup size 500.04 GB &lt; (Disk used 432.52 GB X 3)Top Processes by CPU:ⓘ         3%   Mail         3%   kernel_task         2%   AddressBookSourceSync         1%   Google Chrome Helper(7)         0%   mDNSResponderTop Processes by Memory:ⓘ    737 MB    Google Chrome Helper(7)    732 MB    kernel_task    328 MB    WhatsApp Helper(2)    319 MB    mdworker(21)    246 MB    MTLCompilerService(15)Virtual Memory Information:ⓘ    3.03 GB   Available RAM    327 MB    Free RAM    4.97 GB   Used RAM    2.71 GB   Cached files    0 B       Swap UsedDiagnostics Information:ⓘ    Feb 3, 2017, 01:50:12 PM    Self test - passed    Feb 2, 2017, 11:15:01 PM    /Library/Logs/DiagnosticReports/soagent_2017-02-02-231501_[redacted].cpu_resour ce.diag [Details]        /System/Library/PrivateFrameworks/MessagesKit.framework/Resources/soagent.app/C ontents/MacOS/soagent    Feb 2, 2017, 05:53:07 PM    /Library/Logs/DiagnosticReports/com.apple.preferences.icloud.remoteservice_2017 -02-02-175307_[redacted].cpu_resource.diag [Details]        /System/Library/PreferencePanes/iCloudPref.prefPane/Contents/XPCServices/com.ap ple.preferences.icloud.remoteservice.xpc/Contents/MacOS/com.apple.preferences.ic loud.remoteservice    Feb 2, 2017, 03:59:01 AM    /Library/Logs/DiagnosticReports/CrashPlanService_2017-02-02-035901_[redacted].c pu_resource.diag [Details]        /Applications/CrashPlan.app/Contents/MacOS/CrashPlanService    Feb 1, 2017, 10:53:41 AM    /Library/Logs/DiagnosticReports/softwareupdate_download_service_2017-02-01-1053 41_[redacted].crash        /System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdate_download_serviceFiles deleted by EtreCheck:ⓘ    Feb 1, 2017, 09:57:41 AM - ~/Library/LaunchAgents/com.bittorrent.uTorrent.plist    Feb 1, 2017, 09:57:41 AM - ~/Library/LaunchAgents/com.spigot.ApplicationManager.plist

thomas_r. · Answer

That com.appicon.AppIcon.plist file is also a component of the adware, but it&#x27;s inactive at this point. Malwarebytes Anti-Malware for Mac removed the executable file it loads. We&#x27;re going to be adding detection of that file later today, just for completeness, but it&#x27;s not doing you any harm any longer.

thomas_r. · Answer

If the problem is happening while in safe mode, there&#x27;s no third-party software involvement.Try connecting your Mac to another network (such as the wifi at a friend&#x27;s house or the free wifi at a coffee shop or local library). If the problem goes away while on another network and comes back when you&#x27;re back at home, then the issue is your network.Otherwise, it&#x27;s a problem with your computer&#x27;s network configuration or your system.

ae58 · Answer

i tethered my macbook to my iphone which uses a different carrier from my home DSL line. i was able to refresh my Contacts, Calendars and if i clicked on "Manage" in the iCloud settings on System Preferences i would get a summary of iCloud storage usage per app.  when i switched back to my home DSL connection, i was not able to refresh Contacts, Calendar, and when i clicked on "Manage" in the iCloud settings of System Preferences i get the error message "You can&#x27;t manage your storage at this time. Wait a moment and then try again."

thomas_r. · Answer

That&#x27;s pretty conclusive, then. That&#x27;s a problem with your network. Most likely, some piece of your network hardware has been hacked. For info on how to troubleshoot that, see:https://support.malwarebytes.com/customer/portal/articles/2049288-?b_id&#x3D;9511(Note that I work for Malwarebytes, and this link goes to the Malwarebytes website, which will have other links that promote Malwarebytes products.)

ae58 · Answer

thomas, just a reminder that the failure of Apple ID authentication on my my home DSL network is only on my macbook. * i can log-in to the Apple ID server using my wife&#x27;s Macbook Air* i can log-in to the Apple ID server using my iPhone* i can log-in to the Apple ID server using my iPad the modem/router was provided by the carrier, so i&#x27;ll have to inquire if i can flash it to factory default. thank you for your patience.

thomas_r. · Answer

Then perhaps it&#x27;s your network settings. Check your DNS settings. Go to System Preferences -&gt; Network, select the network your Mac is using when it&#x27;s experiencing the problem and click the Advanced button. Then click the DNS tab. What are the DNS servers listed there?

ae58 · Answer

thomas, sorry i didn&#x27;t wait for your reply. while waiting for your reply after i gave my DNS server IP addresses, i decided to try a different set. (btw - these are Norton DNS servers.) i used the Comodo Secure DNS servers. however, i noticed that after i entered the new DNS settings in my router, then checked my Mac&#x27;s DNS status on System Preferences-Network-DNS, there was no change in the displayed DNS settings. even if i restarted the router and my macbook. so i entered the DNS IP addresses directly on System Preferences. this solved the issue. i am now able to connect to Contacts, Calendar, and the iCloud settings.

thomas_r. · Answer

Download this program and post the report it generates in a reply to this message:https://etrecheck.com

Eric Root · Answer

RIM Uninstall