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iTunes error -590624

Hello mates, Here is my problem.

I own an iPhone 5s, which is locked to carrier. Thats way i use it like an iPod. The problem comes from the rest I did today. After it I am unable to activate it. I shouldnt have a problem to activate it with iTunes, but i got a strange error when I connect the phone.

The error says: There was a temporary problem completing your request. An unknown error occurred (590624). Try again later.

I use the latest version of iTunes.

Do you have any suggestions ? Thanks .

iPhone 5s, Windows 10, Latest iTunes

Posted on Jan 31, 2017 10:52 AM

Best reply

AppleFanMan45

Level 1

13 points

Posted on Jan 31, 2017 6:33 PM

I got the same error while trying to restore an iPod on my PC via iTunes. I connected to my iMac and it worked, no error. It did ask for my apple id and p/w to get past the activation lock, so I believe the PC error has to do with the removal of the Activation Lock feature they had in iCloud. Apple is scrambling to fix a huge hole and will hopefully have a fix soon. I buy Apple products and if I can't check them before I buy them, then I can't buy them. I will call Apple support, give them the serial number and ask them to tell me if the device is iCLoud locked. The more people do that the quicker they will find a new solution.

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39 replies

Jan 31, 2017 12:15 PM in response to Nikolay.Georgiev

Have the exact same issue on both iphone and ipad . Try activating over wifi , it works. Most likely an issue from apple's server. Have a feeling they are abandoning activation using itunes on PC

cjahn50

Level 4

2,077 points

Feb 2, 2017 9:54 AM in response to Titus-Flavius

Plug it into the computer. Open iTunes. Select the device and choose restore.

tio307

Level 1

4 points

Feb 1, 2017 1:35 AM in response to AppleFanMan45

Ive got the exact same issue. Works fine on a Mac but not on windows based PC. Its been like this now for 24 hours

Feb 2, 2017 4:14 AM in response to Nikolay.Georgiev

I am going to install Mac OS on a virtual machine tonight after work. I hope it let me activate it.

Feb 2, 2017 8:55 AM in response to Nikolay.Georgiev

Hi, I've faced this issue too and I could fix changing internet connection to 4G instead wireless. Somehow my WiFi was blocking my iPhone's activation.