Ipod and USB port issue

Question

Level 1

10 points

Ipod and USB port issue

Hi,

I got my 5th gen ipod about 6-7 month ago and iam currently having issues with it. Everytime i connect my ipod to any USB2 or USB1 port on my computer , it only charges and the 'Do not disconnect' message doesn't appear. So , i tried different usb ports and nothing seemed to work ( although , my printers , camera are working fine ). THen , i thought it was the usb cable that was malfunctionning so i bought a new one which dind't do anything. Then , i thought it was my ipod ... so i went to my friends house and tried connecting with it with his computer : It worked perfectly. So the problem seems to be my usb port configuration that doesn't detect my ipod ( or maybe usb mass storage device ) and only seems to charge it...

i tried everything apple had on their support section and nothing seemed to help me out .

any clue ?

Windows XP Pro

Posted on Dec 25, 2006 5:04 PM

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Answer 1

adamb529

Level 4

1,163 points

Dec 25, 2006 5:53 PM in response to virgile12

have you tried setting your iPod to disk mode before you connect it? If not, see this article: http://docs.info.apple.com/article.html?artnum=93651

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Answer 2

Dec 25, 2006 7:30 PM in response to virgile12

See my posting "Is your IPOD very slow to connect and eject and it appears to lock-up?"

It may helpyou correct your problem.

Good luck,
Ernie

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Answer 3

Dec 28, 2006 4:46 AM in response to virgile12

i would just like to ask what is the difference between a usb port 1.1 and 2.0

thanks

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Answer 4

adamb529

Level 4

1,163 points

Dec 28, 2006 8:10 AM in response to adder2006

speed. 1.1 is older and slower. USB 2.0 ships on new computers and is faster. If you bought a computer within the past couple of years, you most likely have 2.0.

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Answer 5

Dec 29, 2006 12:39 PM in response to adamb529

i was a bit confused with which usb port i should plug it into so thank you very much!!!!

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Answer 6

Gaunt

Level 1

0 points

Dec 29, 2006 9:42 PM in response to virgile12

I have the exact same issue. For 4 days it connected to my computer and now it doesn't. i dont know why it doesnt mount up as a drive anymore. i even did a system restore to the day before i got my ipod and it still is the same.

I have deleted the USB driver and then connected the iPod in Hard Drive mode and the PC sees it then and I am able to restore it, but nothing changes.

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Answer 7

jfenner

Level 1

0 points

Dec 29, 2006 10:20 PM in response to Gaunt

I'm having the same issue with mine, too. It's a 60G iPod video, and while it has never connected to my brand new IBM, it works fine with my old Dell laptop. It took me four Apple tech support people and one guy from IBM to figure out that the problem is with the cable drivers, but no one can tell me where to find them. Any ideas?

IBM Thinkpad R52 Windows XP Pro

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