Your Computer is disabled. Try again in 60 minutes. Once the 60 minutes is up there's no PIN entry fields and a restart just gives the same message

Question

Level 1

15 points

Hello

After multiple attempts of wrong pin my Computer is Disabled and show

Your Computer is disabled. Try again in 60 minutes. Once the 60 minutes is up there's no PIN entry fields and a restart just gives the same message

Also i have Removed iCloud for this computer in iCloud manager

there is no way to contact WIFI everything is disabled i just can using

Sleep , Restart , Shut Down

and i'm from Iraq there is no Apple support in my country

MacBook Pro, iOS 10

Posted on Feb 1, 2017 6:57 AM

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Answer 1

Level 1

4 points

Hi have un problem my macbook

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Answer 2

I have the same problem however after a while I get "Write to email ahelp@gmx.com". This is a ransom virus!!

Now here is the kicker. Apple will not help me because I don't have the receipt.

My laptop is five years old! who keeps a receipt that long? So I tried a different Apple Store; same answer.

I explained that all they have to do is check my iCloud account and they will see This MacBook belongs to me.

But Nooooo, the refuse to support me. They have the fix, they can reset the firmware but they will not.

YMMV

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