can't back an iphone to my hp laptop
tried to backup an iphone and and an ipad to my new hp laptop. Was abbe to back up other items
tried to backup an iphone and and an ipad to my new hp laptop. Was abbe to back up other items
Hi
It may help to follow the steps here:
If your iTunes backup couldn't be completed or you can't restore from a backup - Apple Support
Note that, for iTunes to be able to connect with a device running iOS 10 or newer, your computer must be running iTunes version 12.5.1 or newer:
Get the latest version of iTunes - Apple Support
If you continue to experience issues, you may wish to consider backing up your iPhone and iPad via iCloud instead:
How to back up your iPhone, iPad, and iPod touch - Apple Support
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can't back an iphone to my hp laptop