can't back an iphone to my hp laptop
tried to backup an iphone and and an ipad to my new hp laptop. Was abbe to back up other items
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Hi
It may help to follow the steps here:
If your iTunes backup couldn't be completed or you can't restore from a backup - Apple Support
Note that, for iTunes to be able to connect with a device running iOS 10 or newer, your computer must be running iTunes version 12.5.1 or newer:
Get the latest version of iTunes - Apple Support
If you continue to experience issues, you may wish to consider backing up your iPhone and iPad via iCloud instead:
How to back up your iPhone, iPad, and iPod touch - Apple Support
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can't back an iphone to my hp laptop