Mail app crashes when sending message from custom account

Question

Level 1

8 points

Mail app crashes when sending message from custom account

Hi,

I have multiple accounts in the Mail app including one with custom address (not gmail or other mail provider) and every time when I choose to send message from this account Mail crashes. In error dialog it looks like this:

Process: Mail [10172]

Path: /Applications/Mail.app/Contents/MacOS/Mail

Identifier: com.apple.mail

Version: 10.2 (3259)

Build Info: Mail-3259000000000000~2

Code Type: X86-64 (Native)

Parent Process: ??? [1]

Responsible: Mail [10172]

User ID: 501

Date/Time: 2017-02-01 22:18:33.620 +0100

OS Version: Mac OS X 10.12.3 (16D32)

Report Version: 12

Anonymous UUID: 08664201-2890-9949-1B50-11FA63061BC1

Sleep/Wake UUID: 3A87BFE0-725D-418E-A25F-29345270E878

Time Awake Since Boot: 51000 seconds

Time Since Wake: 17000 seconds

System Integrity Protection: enabled

Crashed Thread: 14 -[ComposeBackEnd _saveThreadUpdateAccount:mailbox:] Dispatch queue: NSOperationQueue 0x60800044bbb0 :: NSOperation 0x618000a43660 (QOS: USER_INTERACTIVE)

Exception Type: EXC_CRASH (SIGABRT)

Exception Codes: 0x0000000000000000, 0x0000000000000000

Exception Note: EXC_CORPSE_NOTIFY

Application Specific Information:

Performing @selector(changeFromHeader:) from sender _BaselinePopupButton 0x61800017da00

*** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'This method must be called on the main thread'

abort() called

terminating with uncaught exception of type NSException

Application Specific Backtrace 1:

0 CoreFoundation 0x00007fff85fa5e7b __exceptionPreprocess + 171

1 libobjc.A.dylib 0x00007fff9ab8fcad objc_exception_throw + 48

2 CoreFoundation 0x00007fff85faab82 +[NSException raise:format:arguments:] + 98

3 Foundation 0x00007fff879f4d50 -[NSAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 195

4 Mail 0x000000010a00e7fd Mail + 260093

5 Mail 0x000000010a01a9c0 Mail + 309696

6 CoreFoundation 0x00007fff8605cfad __NSOrderedSetChunkIterate + 509

7 CoreFoundation 0x00007fff85faf3ee __NSOrderedSetGetIndexPassingTest + 1342

8 Mail 0x0000000109ff97f3 Mail + 174067

9 Mail 0x0000000109ff9640 Mail + 173632

10 Mail 0x000000010a2ed7e8 Mail + 3270632

11 Mail 0x000000010a2edcee Mail + 3271918

12 Mail 0x000000010a008d95 Mail + 236949

13 Mail 0x000000010a1e9960 Mail + 2206048

14 Mail 0x000000010a2d2961 Mail + 3160417

15 Mail 0x000000010a190ddc Mail + 1842652

16 Mail 0x000000010a02ec05 Mail + 392197

17 Mail 0x000000010a02e9bd Mail + 391613

18 Mail 0x000000010a0ceb04 Mail + 1047300

19 CoreFoundation 0x00007fff85f193ec __invoking___ + 140

20 CoreFoundation 0x00007fff85f19271 -[NSInvocation invoke] + 289

21 MailCore 0x00007fff95405e4f -[MCThrowingInvocationOperation main] + 48

22 MailCore 0x00007fff9538cdb0 -[_MCInvocationOperation main] + 425

23 Foundation 0x00007fff879506e4 -[__NSOperationInternal _start:] + 672

24 Foundation 0x00007fff8794c59b __NSOQSchedule_f + 201

25 libdispatch.dylib 0x00007fff9b43d0b8 _dispatch_client_callout + 8

26 libdispatch.dylib 0x00007fff9b453ae5 _dispatch_queue_serial_drain + 896

27 libdispatch.dylib 0x00007fff9b445cd9 _dispatch_queue_invoke + 1046

28 libdispatch.dylib 0x00007fff9b43ee70 _dispatch_root_queue_drain + 476

29 libdispatch.dylib 0x00007fff9b43ec47 _dispatch_worker_thread3 + 99

30 libsystem_pthread.dylib 0x00007fff9b68a712 _pthread_wqthread + 1299

31 libsystem_pthread.dylib 0x00007fff9b68a1ed start_wqthread + 13

iMac, macOS Sierra (10.12.3)

Posted on Feb 1, 2017 1:38 PM

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Answer 1

raina_b22

Community Specialist

Feb 2, 2017 9:11 AM in response to DušanD

Hey there, DušanD.
I see you have a custom email account that isn't cooperating with macOS Sierra. When you try to send an email, you receive an error. I'll be happy to help you with this.
Force an app to close on your Mac -- Force quit the Mail app if it's open, then open it again while holding the shift key. See if this has resolved the issue.
Try safe mode if your Mac doesn‘t finish starting up -- Test how it responds in safe mode. If there are no issues, reboot normally and test again in your own user account.

You can use safe mode to help resolve issues that might keep your Mac from completely starting up.

How to test an issue in another user account on your Mac -- If the issue is also happening in safe mode, use this article to test another user account. This will demonstrate if the issue is isolated to your account, or if it's system wide. You'll need to set up the custom account in this account to test.

Let me know how that goes and thanks for using Apple Support Communities!

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