Apple Configurator 2 - Getting "Failed to create activation record" when adding an iPad. How to resolve?

I get this message when I'm preparing an iPad. The iPad completes configuration but is not supervised.

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Mac mini, macOS Sierra (10.12.3)

Posted on Feb 1, 2017 1:40 PM

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Posted on Dec 5, 2017 2:37 PM

I just resolved my problem. My iPad was at the "Hello" screen when Apple Configurator would give me the error. I went through the steps on the iPad up to entering the WiFi. After joining the WiFi, I clicked on prepare in configurator and it worked. The iPad is now supervised.

4 replies

Oct 19, 2017 9:30 PM in response to EJWITConf

I've also got this issue with my schools devices with the apple dep program / profile manager.

In profile manager previously I could clear an activation lock and the device would activate again.


Now I get the same error message as you. Or if I do it manually, it says the activation server is not available.


Devices where I have the students log out of "find my iphone" will activate though.


Apple definitely changed something in the activation process.

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Apple Configurator 2 - Getting "Failed to create activation record" when adding an iPad. How to resolve?

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