itunes stuck on backing up

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itunes stuck on backing up

When I try to backup my iphone 5c, itunes doesn't seem to backup correctly. Right when I click "back up" this is what is see. I left it on overnight and still hadn't finished. I rebooted both my phone and mac and same problem. I tried backing up to iCloud and same problem. Is that blue bar supposed to be the progress bar? It looks like that the whole time with no change.

Posted on Feb 1, 2017 2:54 PM

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Answer 1

chuck_3rd

Community Specialist

Feb 2, 2017 7:22 PM in response to jaystu

Howdy jaystu,

I understand that you're having trouble with creating backups of your iPhone, both in iTunes and on iCloud. Fortunately we've a couple resources (linked below) that detail troubleshooting steps that can help get your iPhone to successfully complete a backup.

If your iTunes backup couldn‘t be completed or you can‘t restore from a backup
If iCloud Backup couldn’t be completed or you can’t restore

All my best!

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