uninstalled Avast. however EtreCheck still seems to be looking for Avast

Question

Level 1

12 points

uninstalled Avast. however EtreCheck still seems to be looking for Avast

Hi Old Toad,

Please help!

ran EtreCheck, uninstalled Avast. however EtreCheck still seems to be looking for Avast starters. any suggestions would help.

EtreCheck version: 3.1.5 (343)

Report generated 2017-01-31 16:45:27

Download EtreCheck from https://etrecheck.com

Runtime 5:34

Performance: Below Average

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Problem: Other problem

Hardware Information:ⓘ

MacBook Pro (13-inch, Mid 2010)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro7,1

1 2.4 GHz Intel Core 2 Duo (Duo) CPU: 2-core

6 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

4 GB DDR3 1067 MHz ok

BANK 1/DIMM0

2 GB DDR3 1067 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Replace Soon - Cycle count = 1026

Video Information:ⓘ

NVIDIA GeForce 320M - VRAM: 256 MB

Color LCD 1280 x 800

Acer H213H 1920 x 1080

System Software:ⓘ

macOS Sierra 10.12.3 (16D32) - Time since boot: about one hour

Disk Information:ⓘ

HGST HTS721010A9E630 disk0 : (1 TB) (Rotational)

[Show SMART report]

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / [Startup]: 999.35 GB (554.86 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

MATSHITADVD-R UJ-898 ()

USB Information:ⓘ

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Computer, Inc. IR Receiver

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. Built-in iSight

Seagate BUP Slim BK

Generic Flash Card Reader/Writer

Western Digital My Passport 0748

Sunplus Innovation Technology. USB to Serial-ATA bridge

Seagate Backup+ Desk

Apple Card Reader

Gatekeeper:ⓘ

Mac App Store and identified developers

Kernel Extensions:ⓘ

/Library/Extensions

[not loaded] com.lge.driver.LGAndroidmdmcontrol (5.2 - SDK 10.9 - 2017-01-31) [Support]

[not loaded] com.lge.driver.LGAndroidmdmdata (5.2 - SDK 10.9 - 2017-01-31) [Support]

[not loaded] com.lge.driver.LGAndroidndiscontrol (5.2 - SDK 10.9 - 2017-01-31) [Support]

[not loaded] com.lge.driver.LGAndroidndisdata (5.2 - SDK 10.9 - 2017-01-31) [Support]

[not loaded] com.lge.driver.LGAndroidrndis (5.2 - SDK 10.9 - 2017-01-31) [Support]

[not loaded] com.lge.driver.LGAndroidserial (5.2 - SDK 10.9 - 2017-01-31) [Support]

[not loaded] com.lge.driver.LGAndroidusbbus (5.2 - SDK 10.9 - 2017-01-31) [Support]

[loaded] com.logitech.manager.kernel.driver (6.40.1 - SDK 10.11 - 2017-01-31) [Support]

[loaded] com.paragon-software.filesystems.ntfs (14.2.288 - SDK 10.5 - 2017-01-31) [Support]

[loaded] com.seagate.driver.PowSecDriverCore (5.2.7 (26999) - SDK 10.4 - 2017-01-31) [Support]

/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns

[not loaded] com.seagate.driver.PowSecLeafDriver_10_4 (5.2.7 (26999) - SDK 10.4 - 2016-10-25) [Support]

[loaded] com.seagate.driver.PowSecLeafDriver_10_5 (5.2.7 (26999) - SDK 10.5 - 2016-10-25) [Support]

[not loaded] com.seagate.driver.SeagateDriveIcons (5.2.7 (26999) - SDK 10.4 - 2016-10-25) [Support]

/System/Library/Extensions

[not loaded] com.aliph.driver.jstub (1.1.2 - SDK 10.7 - 2017-01-31) [Support]

[not loaded] com.devguru.driver.SamsungComposite (1.4.31 - SDK 10.6 - 2017-01-31) [Support]

[not loaded] com.macvide.driver.MacVideAudioConnectorDriver (1.0.0 - 2017-01-31) [Support]

[not loaded] com.realtek.driver.RTL8192** (1020 - SDK 10.7 - 2017-01-31) [Support]

[not loaded] com.smsc.driver.HornetDriver (1.0 - SDK 10.7 - 2017-01-31) [Support]

/System/Library/Extensions/ssuddrv.kext/Contents/PlugIns

[not loaded] com.devguru.driver.SamsungACMControl (1.4.31 - SDK 10.6 - 2015-03-02) [Support]

[not loaded] com.devguru.driver.SamsungACMData (1.4.31 - SDK 10.6 - 2015-03-02) [Support]

[not loaded] com.devguru.driver.SamsungMTP (1.4.31 - SDK 10.5 - 2015-03-02) [Support]

[not loaded] com.devguru.driver.SamsungSerial (1.4.31 - SDK 10.6 - 2015-03-02) [Support]

System Launch Agents:ⓘ

[not loaded] 8 Apple tasks

[loaded] 175 Apple tasks

[running] 85 Apple tasks

[killed] 12 Apple tasks

12 processes killed due to insufficient RAM

System Launch Daemons:ⓘ

[not loaded] 39 Apple tasks

[loaded] 172 Apple tasks

[running] 90 Apple tasks

[killed] 10 Apple tasks

10 processes killed due to insufficient RAM

Launch Agents:ⓘ

[running] Wlan.Software.plist (2014-06-15) [Support]

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (2017-01-12) [Support]

[failed] com.avast.secureline.update-agent.plist (2015-06-20) [Support] - /Library/Application Support/AvastSecureLine/components/update/com.avast.secureline.update-agent: Executable not found!

[failed] com.avast.secureline.[redacted]init.plist (2015-06-20) [Support] - /Library/Application Support/AvastSecureLine/hub/[redacted]init.sh: Executable not found!

[loaded] com.google.keystone.agent.plist (2017-01-13) [Support]

[running] com.logitech.manager.daemon.plist (2017-01-31) [Support]

[loaded] com.oracle.java.Java-Updater.plist (2016-10-23) [Support]

[running] com.paragon-software.NTFS.fsnotify.agent.plist (2016-10-25) [Support]

[loaded] com.paragon-software.facebook.agent.plist (2016-10-25) [Support]

[not loaded] com.smsc.HornetDriverUserClientTool.plist (2012-07-17)

[running] com.smsc.SgfxMain.plist (2012-07-17)

[loaded] org.macosforge.xquartz.startx.plist (2014-08-11) [Support]

Launch Daemons:ⓘ

[loaded] com.adobe.ARMDC.Communicator.plist (2017-01-12) [Support]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (2017-01-12) [Support]

[running] com.aladdin.aksusbd.plist (2014-03-10) [Support]

[failed] com.aladdin.hasplmd.plist (2014-03-10) [Support]

[failed] com.avast.secureline.init.plist (2015-06-20) [Support] - /Library/Application Support/AvastSecureLine/hub/init.sh: Executable not found!

[failed] com.avast.secureline.uninstall.plist (2015-06-20) [Support] - /Library/Application Support/AvastSecureLine/hub/autouninstall.sh: Executable not found!

[failed] com.avast.secureline.update.plist (2015-06-20) [Support] - /Library/Application Support/AvastSecureLine/components/update/update.sh: Executable not found!

[loaded] com.google.keystone.daemon.plist (2017-01-23) [Support]

[loaded] com.oracle.java.Helper-Tool.plist (2016-09-22) [Support]

[running] com.paragon-software.NTFS.fsnotify.daemon.plist (2016-08-29) [Support]

[loaded] com.paragon.NTFS.launch.plist (2017-01-13)

[running] com.seagate.TBDecorator.plist (2016-06-23) [Support]

[loaded] org.macosforge.xquartz.privileged_startx.plist (2014-08-11) [Support]

User Launch Agents:ⓘ

[failed] com.avast.secureline.home.[redacted]init.plist (2015-06-20) [Support] - ~/Library/Application Support/AvastSecureLine/hub/[redacted]init.sh: Executable not found!

[failed] com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist (2016-12-10)

[loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist (2016-12-10)

[failed] com.macpaw.CleanMyMac2Helper.trashWatcher.plist (2016-12-10)

[running] com.spotify.webhelper.plist (2016-03-10) [Support]

User Login Items:ⓘ

iTunesHelper Application (2017-01-24)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

AudioSwitcher Application

(/Applications/AudioSwitcher.app)

Wormhole Application

(~/Library/Wormhole/Wormhole.app)

Wondershare TunesGo Helper Application

(~/Library/Application Support/wondershare_TunesGo/Wondershare TunesGo Helper.app)

fuspredownloader Application Hidden

(~/Library/Application Support/.FUS/fuspredownloader.app)

Internet Plug-ins:ⓘ

AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2016-03-03) [Support]

JavaAppletPlugin: Java 8 Update 111 build 14 (2016-10-23) Check version

QuickTime Plugin: 7.7.3 (2016-12-21)

AdobePDFViewerNPAPI: 15.020.20039 - SDK 10.11 (2016-09-30) [Support]

AdobePDFViewer: 15.020.20039 - SDK 10.11 (2016-09-30) [Support]

o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-19) [Support]

RogersOneNumber_68286: 1.0.68286 - SDK 10.5 (2012-10-03) [Support]

googletalkbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-11) [Support]

Silverlight: 5.1.30514.0 - SDK 10.6 (2014-08-08) [Support]

iPhotoPhotocast: 7.0 - SDK 10.8 (2013-08-23)

Safari Extensions:ⓘ

Slick Savings - Spigot, Inc. (2014-07-14)

3rd Party Preference Panes:ⓘ

FUSE (2016-10-19) [Support]

Java (2016-10-23) [Support]

Logi Options Launcher (2017-01-31) [Support]

Paragon NTFS for Mac® (2016-10-25) [Support]

Perian (2011-07-23) [Support]

Seagate Dashboard for Mac OSX (2016-10-25) [Support]

Time Machine:ⓘ

Skip System Files: NO

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 999.35 GB Disk used: 444.49 GB

Destinations:

Backup Drive - 4TB [Local]

Total size: 4.00 TB

Total number of backups: 63

Oldest backup: 2015-10-23, 7:34 PM

Last backup: 2017-01-31, 4:32 PM

Size of backup disk: Excellent

Backup size 4.00 TB > (Disk size 999.35 GB X 3)

Top Processes by CPU:ⓘ

26% assistant_service

18% kernel_task

10% Google Chrome Helper(11)

8% WindowServer

5% Google Chrome

Top Processes by Memory:ⓘ

1.21 GB Google Chrome Helper(12)

667 MB kernel_task

197 MB Google Chrome

190 MB mdworker(11)

147 MB assistant_service

Virtual Memory Information:ⓘ

1.49 GB Available RAM

25 MB Free RAM

4.51 GB Used RAM

1.47 GB Cached files

60 MB Swap Used

Diagnostics Information:ⓘ

Jan 31, 2017, 04:43:54 PM /Library/Logs/DiagnosticReports/hasplmd_2017-01-31-164354_[redacted].crash [Details]

/usr/libexec/hasplmd

Jan 31, 2017, 04:43:44 PM /Library/Logs/DiagnosticReports/hasplmd_2017-01-31-164344_[redacted].crash [Details]

Jan 31, 2017, 04:43:34 PM /Library/Logs/DiagnosticReports/hasplmd_2017-01-31-164334_[redacted].crash [Details]

Jan 31, 2017, 04:43:24 PM /Library/Logs/DiagnosticReports/hasplmd_2017-01-31-164324_[redacted].crash [Details]

Jan 31, 2017, 04:43:14 PM /Library/Logs/DiagnosticReports/hasplmd_2017-01-31-164314_[redacted].crash [Details]

Jan 31, 2017, 04:43:03 PM /Library/Logs/DiagnosticReports/hasplmd_2017-01-31-164303_[redacted].crash [Details]

Jan 31, 2017, 04:42:53 PM /Library/Logs/DiagnosticReports/hasplmd_2017-01-31-164253_[redacted].crash [Details]

Jan 31, 2017, 04:42:43 PM /Library/Logs/DiagnosticReports/hasplmd_2017-01-31-164243_[redacted].crash [Details]

Jan 31, 2017, 04:42:33 PM /Library/Logs/DiagnosticReports/hasplmd_2017-01-31-164233_[redacted].crash [Details]

Jan 31, 2017, 04:42:23 PM /Library/Logs/DiagnosticReports/hasplmd_2017-01-31-164223_[redacted].crash [Details]

Jan 31, 2017, 04:42:13 PM /Library/Logs/DiagnosticReports/hasplmd_2017-01-31-164213_[redacted].crash [Details]

Jan 31, 2017, 04:42:02 PM /Library/Logs/DiagnosticReports/hasplmd_2017-01-31-164202_[redacted].crash [Details]

Jan 31, 2017, 04:41:51 PM /Library/Logs/DiagnosticReports/hasplmd_2017-01-31-164151_[redacted].crash [Details]

Jan 31, 2017, 04:41:41 PM /Library/Logs/DiagnosticReports/hasplmd_2017-01-31-164141_[redacted].crash [Details]

Jan 31, 2017, 04:41:31 PM /Library/Logs/DiagnosticReports/hasplmd_2017-01-31-164131_[redacted].crash [Details]

Jan 31, 2017, 04:41:21 PM /Library/Logs/DiagnosticReports/hasplmd_2017-01-31-164121_[redacted].crash [Details]

Jan 31, 2017, 04:41:12 PM /Library/Logs/DiagnosticReports/hasplmd_2017-01-31-164112_[redacted].crash [Details]

Jan 31, 2017, 04:41:01 PM /Library/Logs/DiagnosticReports/hasplmd_2017-01-31-164101_[redacted].crash [Details]

Jan 31, 2017, 04:40:51 PM /Library/Logs/DiagnosticReports/hasplmd_2017-01-31-164051_[redacted].crash [Details]

Jan 31, 2017, 04:40:40 PM /Library/Logs/DiagnosticReports/hasplmd_2017-01-31-164040_[redacted].crash [Details]

Jan 31, 2017, 04:33:28 PM /Library/Logs/DiagnosticReports/mds_2017-01-31-163328_[redacted].crash [Details]

/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Support/mds

Jan 31, 2017, 03:38:50 PM Self test - passed

Jan 31, 2017, 02:59:59 PM ~/Library/Logs/DiagnosticReports/Avast_2017-01-31-145959_[redacted].crash

com.avast.AAFM - /Applications/Avast.app/Contents/MacOS/Avast

Jan 31, 2017, 02:59:46 PM ~/Library/Logs/DiagnosticReports/Avast_2017-01-31-145946_[redacted].crash

Jan 31, 2017, 10:50:36 AM /Library/Logs/DiagnosticReports/VTDecoderXPCService_2017-01-31-105036_[redacted ].cpu_resource.diag [Details]

/System/Library/Frameworks/VideoToolbox.framework/Versions/A/XPCServices/VTDeco derXPCService.xpc/Contents/MacOS/VTDecoderXPCService

Jan 31, 2017, 10:41:17 AM /Library/Logs/DiagnosticReports/ScreenSaverEngine_2017-01-31-104117_[redacted]. cpu_resource.diag [Details]

/System/Library/Frameworks/ScreenSaver.framework/Resources/ScreenSaverEngine.ap p/Contents/MacOS/ScreenSaverEngine

Files deleted by EtreCheck:ⓘ

Jan 31, 2017, 12:47:21 PM - ~/Library/Caches/com.apple.Safari/Extensions/Amazon Shopping Assistant.safariextension

Jan 31, 2017, 12:47:21 PM - ~/Library/Safari/Extensions/Amazon Shopping Assistant.safariextz

Posted on Jan 31, 2017 1:45 PM

Reply

Answer 1

John Galt

Level 10

155,810 points

Feb 2, 2017 7:55 AM in response to acmacfabe

To remove "Avast" use its uninstaller program, which will remove it completely. Use no other technique, utility, or procedure. Among typically worthless "anti-virus" junk Avast stands out as rather unique in that its uninstaller actually works with 100% effectiveness. It's the only thing it does well.

Perhaps you did not use its uninstaller program, or perhaps it just didn't work. In that case, download "Avast" again but do not install it. Its uninstallation program will be included in that same downloaded disk image. That's what you need to use.

"CleanMyMac" is another story altogether. Excerpted from Effective defenses against malware and other threats:

Never install any product that claims to "clean up", "speed up", "optimize", "boost" or "accelerate" your Mac; to "wash" it, "tune" it, or to make it "shiny". Those claims are absurd.

Such products are very aggressively marketed. They are all scams.
They generally operate on the flawed premise that a Mac accumulates "junk" that needs to be routinely "cleaned out" for optimum performance.
Trial versions of those programs are successful because they provide the instant gratification of greater free disk space.
That increased space is the result of irreversible destruction of files, programs, or operating system components normally protected from inadvertent alteration or deletion. The eventual result will be unreliable operation, poor performance and random crashes that may not become evident for months or even years after their use, when updates to programs or OS X are eventually released.
Memory "cleaners" that circumvent OS X's memory management algorithms work by purging inactive memory contents to mass storage, which can only result in degraded performance and accelerated hardware failure.

Merely uninstalling such ill-conceived "cleaning" apps, even when performed in strict accordance with their instructions (which often don't work) is usually an insufficient remedy. Very briefly stated, the recovery procedure from having used such things is as follows, and in the following order:

Back up the Mac using Time Machine or an equivalent backup strategy
Remove the scam "cleaning" products according to their instructions, and evaluate
Reinstall macOS using macOS Recovery, and evaluate
Reinstall all other potentially affected apps, and evaluate
Erase the Mac completely, followed by reinstalling macOS, followed by reinstalling essential apps from their original sources, followed by migrating User content from the Time Machine backup.

Since the results of Steps 2-4 are almost always unsatisfactory, I omit them as unnecessarily time-consuming. An expanded procedure for Step 5 is provided below the horizontal line.

Reply

Answer 2

Old Toad

Level 10

215,736 points

Feb 2, 2017 9:09 PM in response to acmacfabe

I've also searched my computer for any files names 'Avast' or 'CleanMyMac' but nothing has turned up.

Those files are in locations that Spotlight can't search.

Download and run Find Any File to search for any files with the application's name and the developer's name in the file name. For example for CleanMyMac you'd do two searches:

1 - Name contains cleanmymac

2 - Name contains macpaw

or for Avast

1 - Name contains avast.

Any files that are found can be dragged from the search results window to the Desktop for deletion.

FAF can search areas that Spotlight can't like invisible folders, system folders and packages.

Reply

Answer 3

Old Toad

Level 10

215,736 points

Feb 1, 2017 11:06 PM in response to acmacfabe

You still have Avast files on your hard drive. Follow the developer's instructions on how to uninstall Avast:

U ninstalling Avast Mac Security

How to Remove (Uninstall) Avast! From a Mac - YouTube

You've also got a very bad piece of software which many consider malware installed. It's CleanMyMac2.

How To Uninstall CleanMyMac 2? Complete Removal of Mac Apps

After removing them rerun Etrecheck to make sure there are no move files from either app still on your hard drive. Reboot and check the performance.

Reply

Answer 4

acmacfabe Author

Level 1

12 points

Feb 1, 2017 11:06 PM in response to Old Toad

Ive already uninstalled Avast from inside the app, deselected all scanners, and rebooted. still seems to be searching for launchers in EtreCheck. As for CleanMyMac 2, I had uninstalled that way back in 2013, not sure why it would still be in my system. I've also searched my computer for any files names 'Avast' or 'CleanMyMac' but nothing has turned up. Not sure what to do from here. I can't find anything to be removed...

Reply

Answer 5

dwb

Level 7

33,256 points

Feb 2, 2017 4:15 AM in response to acmacfabe

In regard to uninstalling: for some programs all that is required is to drag the application to the trash. Other programs (such as Avast) install more than just a program in the Applications folder and these programs cannot be uninstalled by dragging the application to the trash. You must use an uninstaller program that should delete all references everywhere. Finally there are some very badly designed programs (intentionally?) that have an uninstaller that doesn't do the full job or that should have an uninstaller but do not.

Reply