Thanks for reaching out to the Apple Support Community. I understand you’ve had some trouble with a locked Apple ID, and I have some info that may help. Have a look at the article below to help get things resolved.
If your Apple ID is locked - Apple Support
If you are still unable to unlock or access your Apple ID, use the link from the quoted section from the article to reach out to Apple Support directly.
If your Apple ID is locked for security reasons, you might see one of these alerts:
- “This Apple ID has been disabled for security reasons”
- "You can't sign in because your account was disabled for security reasons"
- "This Apple ID has been locked for security reasons"
When you see one of these alerts, you can go to iforgot.apple.com to unlock your account with your existing password or to reset your password. After multiple unsuccessful attempts to unlock your account, your Apple ID will remain locked and you can try again the next day.
If you use two-step verification, you need to use your recovery key and a trusted device. And if you use two-factor authentication, you need a trusted device or trusted phone number to unlock your Apple ID.
If you see a message that is different from the alerts above and you can't reset your password, contact us for help.
Best regards.