The remote uses IR to change the volume, it comes set to a default setting which works with most TV's and receivers, in some cases it doesn't and has an option to learn obscure settings used by some equipment. It may be that someone has fiddled with the learning settings and they are no longer at default, you may need to learn your TV's IR settings over.
It's always struggled sometimes but usually if I restart or charge it, it'll work. But it no longer changes volume no matter what I do (tried changing volume change settings and all)
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It won't even give me the option to relearn the volume. When I poke the buttons the light on the Apple TV flashes but nothing happens. It's always worked till now.
Remote no longer changes volume on TV