How can I remove a virus from my MacBook Air?

How can I remove a virus and pop up messages from my MacBook Air?

MacBook Air (11-inch, Early 2014), iOS 10

Posted on Feb 4, 2017 9:25 AM

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Question marked as Top-ranking reply

Posted on Feb 4, 2017 10:12 AM

Scam pop-up


1. Click  in the menu bar and choose “Force Quit”.

In the window that opens up, select “Safari” and click “Force Quit.


2. Relaunch Safari holding the shift key down.


Remove Adware/Malware


1. Use Malwarebytes Anti-Malware for Mac to remove adware/malware.


https://www.malwarebytes.org/antimalware/mac/


Download, install , open, and run it by clicking “Scan for Adware” button to remove adware.

Once done, quit Malwarebytes Anti-Malware for Mac.


2. Disable Extensions and test.

Safari > Preferences > Extensions

Select and disable all extensions and test.

Enable Extensions one by one and test.

To uninstall any extension, select it and click the “Uninstall” button.


3. Safari > Preferences > Search > Search engine:

Select your preferred search engine.


4. Visit the site you want it to be the Home page

Safari > Preferences > General > Homepage

Click the button “Set to Current Page” button.


5. Restart your Mac.

1 reply
Question marked as Top-ranking reply

Feb 4, 2017 10:12 AM in response to joymonique74

Scam pop-up


1. Click  in the menu bar and choose “Force Quit”.

In the window that opens up, select “Safari” and click “Force Quit.


2. Relaunch Safari holding the shift key down.


Remove Adware/Malware


1. Use Malwarebytes Anti-Malware for Mac to remove adware/malware.


https://www.malwarebytes.org/antimalware/mac/


Download, install , open, and run it by clicking “Scan for Adware” button to remove adware.

Once done, quit Malwarebytes Anti-Malware for Mac.


2. Disable Extensions and test.

Safari > Preferences > Extensions

Select and disable all extensions and test.

Enable Extensions one by one and test.

To uninstall any extension, select it and click the “Uninstall” button.


3. Safari > Preferences > Search > Search engine:

Select your preferred search engine.


4. Visit the site you want it to be the Home page

Safari > Preferences > General > Homepage

Click the button “Set to Current Page” button.


5. Restart your Mac.

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How can I remove a virus from my MacBook Air?

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