Cannot send email from Preview

I recently installed an update for the Mac OS. When I try to send a pdf from Preview, the drop down menu for sending items no longer shows Mail as a choice. It shows Messages and other social media but Mail no longer appears as a choice?

Posted on Feb 4, 2017 11:51 AM

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10 replies

Feb 4, 2017 12:05 PM in response to shuffleq

In System Preferences : Extensions : Share Menu, what is Mail's status in the list of sharing extensions:

  1. Present and selectable.

    Select it, quit System Preferences, and see if it is available under sharing in Preview.

  2. Present, and either selected, or unselected, but grayed out.
  3. Not present at all.


If items 2 or 3, then follow this Apple article, and revisit Step 1. If this still doesn't resolve the sharing menu issue, I have a more advanced version of the solution in the Apple article that has been known to work too.

Feb 4, 2017 2:32 PM in response to shuffleq

There is something else going on as the Apple, or my solution almost always works for these share menu issues.


You may also want to move the home directory : Library : Caches : com.apple.Preview folder to the Trash.


Then, reboot into Safe mode, and then reboot normally afterward. Check the System Preferences : Extensions : Share Menu items again for a checkable Mail item, or one that is checked already. Then revisit Preview Share menu.

Feb 4, 2017 1:35 PM in response to shuffleq

I suggest that you either 1) logout/login, or 2) reboot. If this still does not provide you with a selectable Mail icon as above, then open a Terminal application (Launchpad : Other : Terminal), triple-click the following command, and paste into the Terminal window.


/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/Support/lsregister -kill -r -seed -domain local -domain system -domain user

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Cannot send email from Preview

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