Cannot get Crunchyroll membership to work.

I am having problems with Crunchyroll on my Apple TV. I initailly had a problem using the 1 week of free premium so I just bought the premium membership. It wouldn't play so I contacted Crunchyroll and I think they signed me up for a two week all access trial. Now that the two weeks is up I'm back to Crunchyroll not playing. I have tried "Purchased through iTunes? Restore." many times and I just get a black screen. The app doesn't work right on my iPhone because it's treating me like I don't have an account so I have to watch ad after ad which you don't have to do with a membership. I looked around a bit and cannot find a way to resolve the issue.

Apple TV

Posted on Feb 4, 2017 1:47 PM

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4 replies

Feb 5, 2017 6:36 AM in response to Marine57

As I understand your email, you’d like to be refunded for your subscription to the app, “Crunchyroll.” I recognize the importance of getting the charge reversed since it didn’t work as expected. Be assured that I have fully investigated this matter and provided you with the exact resolution you need.
I've reviewed your case and have issued you a full refund for the subscription. I've also canceled your subscription.

Feb 4, 2017 3:22 PM in response to Winston Churchill

Good point. This is what Crunchyroll had to say:


Hello there!

I apologize for the inconvenience. This is a know issue we've been dealing with iTunes. They are experiencing a delay on activation on their end. As a courtesy, I've gifted you 30 days of free Premium.

Use this link only after your premium access expires If you attempt to purchase during this premium period, you will receive an error.

http://www.crunchyroll.com/premium_pick_plan?membership=premiumhttp://www.crunchyroll.com/premium_pick_planhttp://www.crunchyroll.com/premium_pick_plan?membership=premiumplus

And be sure to cancel the current subscription through iTunes and request them a refund.

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Cannot get Crunchyroll membership to work.

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