PROBLEMAS CON APPLE ID

Buenos dias tengo un iPhone 6 Plus,


el problema es que me lo vendio un compañero y el me dio tres contraseñas posibles de su cuenta icloud y resulta que al probar se me bloqueo la cuenta, y el tampoco recuerda su correo alternativo y sus preguntas secretas, y no quiero perder el celular porque es caro y si no soluciono eso me quedaria inservible, que me recomiendan hacer en este caso?

iPhone 6 Plus, iOS 10.2

Posted on Feb 5, 2017 5:50 PM

Reply
1 reply

Feb 5, 2017 8:46 PM in response to fernandoalfaro

You need to contact the person who sold you the device and ask them to remove the Activation Lock:


Turn off Find My iPhone Activation Lock - Apple Support


If they do not know their iCloud password, then they can go to: Apple - My Apple ID click on Forgot password, answer the Security Questions, and then reset the password. If they cannot remember the answers to their Security Questions, then they can contact Apple Support for help: ACCOUNT SECURITY SUPPORT


Only the person who put the Activation Lock on the device, or someone who knows that person's Apple/iCloud ID and password can remove the lock. If the person who sold you the device won't help you get the Activation Lock off, then ask them for a refund. You won't be able to use if if they don't remove it first.


Best of luck,


GB

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PROBLEMAS CON APPLE ID

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