itunes won't accept my password i can log in everywhere else iCloud.com, my system preferences, iPad's and iPhone but it won't let me log into iTunes on my Macbook Pro?

itunes won't accept my password i can log in everywhere else iCloud.com, my system preferences, iPad's and iPhone but it won't let me log into iTunes on my Macbook Pro?

MacBook Pro, OS X Yosemite (10.10.5)

Posted on Feb 5, 2017 11:17 PM

Reply
1 reply

Feb 7, 2017 10:11 AM in response to mkfinlay

Greetings mkfinlay,

Thank you for using Apple Support Communities. It seems like you are not able to log into iTunes on your MacBook Pro. Since you are able to log in at other locations, it may be specific to the iTunes application. iTunes may not be able to connect to the iTunes Store. I would recommend you read this article and use it to help troubleshoot the issue.

  1. Make sure that you can access the Internet on your computer.
  2. See if your computer meets the iTunes minimum system requirements.
  3. Check that your operating system is up to date.
    From the menu bar at the top of your screen, choose Apple () > Software Update. If you don't see Software Update, choose Apple > App Store and click the Updates tab in the App Store window.
  4. Make sure that you have the latest versions of iTunes and Safari.
  5. If you have a firewall, your settings might not let you connect to the iTunes Store. Learn how to set up your firewall.
  6. Connection issues are sometimes caused by keychain issues. To reset your keychain, use Keychain First Aid.
  7. Contact your Internet service provider, and make sure that these ports and servers are turned on for your network.

If there's still an issue, get more help.

If you can’t connect to the iTunes Store
Take care.

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itunes won't accept my password i can log in everywhere else iCloud.com, my system preferences, iPad's and iPhone but it won't let me log into iTunes on my Macbook Pro?

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