iTunes causes Windows 7 64 to crash

Question

Level 1

8 points

iTunes causes Windows 7 64 to crash

Hello,

I use Windows 7 64 bit and after the last updates, iTunes causes my computer to crash badly. So badly I cannot do anything, neither to start the Task manager. Only option is to power it off with the power button and then start again. It takes 2-3 days after a fresh boot to force Windows into a non-responding mode.

I did check my event viewer and its the Bonjour service. I had to remove iTunes but now cannot literally use my iPad...

Is there a fix and why do Apple offer only their latest piece of unfinished software, and no older roll-back versions? I think when I used it with up to 11.3.0 it was stable and I need a stable version.

iPad 2, Windows 7

Posted on Feb 6, 2017 7:18 AM

Reply

Answer 1

cjahn50

Level 4

2,083 points

Feb 6, 2017 7:50 AM in response to SB26stcn

You've got other issues going on. They may have coincided with the update to iTunes, but iTunes in and of itself is not causing your problems. That said, use this link from tt2 and download what ever "stable" version of itunes you like. iTunes installers

Reply

Answer 2

SB26stcn Author

Level 1

8 points

Feb 6, 2017 9:20 AM in response to cjahn50

I don`t. I uninstalled iTunes a week and a half ago and my computer is perfectly stable. Once I install it, I get these crashes and the error log report in Windows shows only one problem - Bonjour.

I will probe the link you posted, thanks a lot.

Reply

Answer 3

turingtest2

Level 10

278,263 points

Feb 7, 2017 11:06 AM in response to SB26stcn

Not a set of symptoms I recall seeing before. Does this problem happen once you try to launch iTunes? Try right-clicking the iTunes icon in your start menu and click Run as administrator then immediately hold down Ctrl+Shift and continue to hold until you get a prompt about launching iTunes in Safe Mode, click Continue, then close iTunes and reopen normally. Does the issue persist? If so then as suggested above reinstall the last version that worked successfully for you, making sure to fully remove all of the components of the current installation first.

tt2

Reply