Optimum Web-Based email attachments

Why can't I attach any files to my Optimum Web Email using the Safari web browser? I can attach them using other browsers and even Gmail. It doesn't seem to matter what my macOS is (I am currently using macOS 10.12) because I have tried it using El Capitan also. However, when I use a "Windows PC - Windows 10) I can attach files using Safari.


My conclusion is that it isn't a problem with Safari but a problem using Safari in the macOS environment. Thanks for any help you can provide.

iMac, macOS Sierra (10.12.3), Safari Web Browser

Posted on Feb 6, 2017 9:52 AM

Reply
3 replies

Feb 6, 2017 2:25 PM in response to wnaylor

Hi,


You may have a third party Safari extension or third party plugin installed that's causing a conflict.


From the Safari menu bar click Safari > Preferences then select the Extensions tab. Uninstall one extension then quit and relaunch Safari to test.


If it's not an extensions issue, try troubleshooting third party plug-ins.


Back to Safari > Preferences. This time select the Security tab. Deselect: Allow plug-ins. Quit and relaunch Safari to test.


If that made a difference, instructions for troubleshooting plugins here.

Feb 7, 2017 6:39 AM in response to wnaylor

Do a backup, using either Time Machine or a cloning program, to ensure files/data can be recovered. Two backups are better than one.


Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.


Isolating an issue by using another user account


If the problem is still there, try booting into the Safe Mode using your normal account. Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer or by using the developer’s uninstall instructions. For each disable/delete, you will need to restart if you don't do them all at once.




Safe Mode - About El Capitan also Sierra


Safe Mode Startup – El Capitan. also Sierra


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.

Etrecheck – System Information

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Optimum Web-Based email attachments

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