Can't find iPod Nano Driver - get Windows Found New Hardware

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Level 1

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Can't find iPod Nano Driver - get Windows Found New Hardware

Hi from Oz. Yet another struggling new iPod user.

I have downloaded the new iTunes 7.02 software, the iPod nano 4GB is connected and charging OK, BUT Windows says New Hardware Detected, and wants a driver location. It tells me to insert the CD which came with the product, but no CD was supplied. I expected that the installation of iTunes would have installed the driver, but apparently not. (If it is somewhere, I can't find it) I have searched through the manuals and the threads and even Google for mention of this issue, can't see it anywhere.

I must be unique, but please point me in the right direction if you can. My son and daughter will be ever so grateful!

P4 3.2 Windows XP SP2

Posted on Dec 26, 2006 1:00 AM

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Answer 1

oash92

Level 1

5 points

Dec 26, 2006 2:19 AM in response to Daddo123

I'm having exactly the same problem.

I created a thread regarding my situation (also yours) and the only response I've had so far is from someone who has provided a link to the following page.
http://docs.info.apple.com/article.html?artnum=61711

Which unfortunately is no help.

Windows seems to ask for a driver to be located on the computer before it appears in "My Computer" or iTunes - it would have been so much easier if the iPod Nano came with a CD rather than without, to help install the iPod Nano.

If you resolve this problem without help from a member of this discussion board, please let us/me know.

Thanks,
Oli

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Answer 2

Mitch 751

Level 6

11,624 points

Dec 26, 2006 2:37 AM in response to Daddo123

If you are getting a ‘Missing Drivers’ message, try this:
1. Go to http://www.driverguide.com and register (free)
2. Download ‘usbstor.sys’ & ‘usbstor.inf’ to your PC and place them in your i386 Folder
3. Update both drivers by selecting the two files you just downloaded
4. Reboot computer
5. Open iTunes and then connect you iPod

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Answer 3

oash92

Level 1

5 points

Dec 26, 2006 2:53 AM in response to Mitch 751

Where will I find my 'i386' folder?

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Answer 4

Mitch 751

Level 6

11,624 points

Dec 26, 2006 2:57 AM in response to oash92

It depends your computer, which locates under windows folder

Can you do a search on your computer?

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Answer 5

oash92

Level 1

5 points

Dec 26, 2006 3:00 AM in response to Mitch 751

Yes, I'm doing one now.
I'll let you know when/if it picks up the folder. 🙂

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Answer 6

oash92

Level 1

5 points

Dec 26, 2006 3:16 AM in response to Mitch 751

These are my search results. 14 folders named 'i386' appeared, which folder do I want?

http://www.urload.com/urs/130967367i386searchresults.PNG

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Answer 7

Daddo123 Author

Level 1

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Dec 26, 2006 3:33 AM in response to Mitch 751

Thanks Mitch, I could not find a ‘usbstor.sys’ & ‘usbstor.inf’ related to iPod, though there are a number for other systems. Found a small number of .exe downloads on the site, am downloading one now on my 48K modem... Will post the result.

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Answer 8

oash92

Level 1

5 points

Dec 26, 2006 4:16 AM in response to Daddo123

I LOVE YOU MITCH!

Even though I didn't follow all of your instructions, my iPod is now working like a charm!

I downloaded the two files you told me to, even though they didn't appear to be for an iPod Nano.

Then I plugged in my iPod Nano with thed USB cable. When the 'New Hardware Found' window appear, I selected 'Yes, this time only'. Then I went onto the 'Advanced' option and asked it to look in a specific location, which was 'C:\WINDOWS\Driver Cache\i368' - this is where I had downloaded the two files which Mitch asked me to download.

I clicked OK, and it started installing. It said that it wasn't 'Windows Logo varified' or something similar, but I clicked 'Continue Anyway'.

Seconds afterwards, 'OLI'S IPOD: (E:)' appeared in My Computer and it also appeared in iTunes =]

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Answer 9

Daddo123 Author

Level 1

0 points

Dec 26, 2006 4:56 AM in response to Daddo123

The ~12 MB iPod driver download didn't look like working, and in fact I had a crash just after... though I seem to be stable now. Following Oli's apparent success, I downloaded the Samsung usbstor.sys and the 19308380-01 usbstor.zip file containing the usbstor.inf, and proceeded as per Oli. Have got some stuff happening OK now, will explore more tomorrow. (Now midnight here!)

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Answer 10

Mitch 751

Level 6

11,624 points

Dec 26, 2006 7:39 AM in response to oash92

No worry, thank to the original writer i.e. Buegie, whom discovered this

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Answer 11

hannabel

Level 1

0 points

Dec 26, 2006 8:04 AM in response to Daddo123

Thanks for the advice, i had the same problem and i dowloaded the drivers you said about. Thankfully my ipod nano is now functioning, except it still wont appear in my computer as a separate drive. Any clues?

Windows XP

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Answer 12

Dec 26, 2006 8:52 AM in response to Mitch 751

Wow Mitch. You have found a way to fix or just help us be aware of this solution to fix the common hardware issue about the 2nd generation iPod. That is such a great thing. So we just have to join to be a member and download those files you put? Cheers!(Hoping I'll fix my iPod to become an appropiate driver...)

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