Stuck on airplay

Question

Level 1

13 points

Stuck on airplay

When I turn on my Apple TV it has the black screen with the apple logo then it goes to saying I need to connect to internet choose Apple TV for air play, I hit the menu button and it won't go the lights on Apple TV flash

Posted on Feb 6, 2017 10:09 PM

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Answer 1

Top-ranking reply

hsien-te

Level 1

14 points

Nov 25, 2017 1:19 PM in response to Brit0204

This sounds like conference room mode. Conference room mode can be enabled in such a way that each time the Apple TV starts up, it will immediately go into conference room mode and by-pass all other menu's. This is enabled with a 4 character restrictions code, if you know this code you can exit conference room mode but if not you will need to restore the Apple TV by USB.

Remove ALL cables from Apple TV. (if you don't you will not see Apple TV in the iTunes Source List)
Connect the micro USB cable to the Apple TV and to your computer.
Reconnect the power cable (only for Apple TV 3)
Open iTunes.
Select your Apple TV in the Devices list, and then click Restore.

(You may already have a micro USB cable if you have a camera or other digital device)

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Answer 2

Teddy_B

Community Specialist

Feb 8, 2017 9:57 AM in response to Brit0204

Hello Brit0204,

After reviewing your post, it sounds like the Apple TV is not responding to you hitting the home button on the remote. If you have an iOS device you can see if it responds through the Remote app. You can also try to unpair and pair the remote to the Apple TV again. You could also restart the Apple TV. I would recommend you read these articles and use them to help troubleshoot the issue.

Set up the Apple TV Remote app

Set your remote within three inches of and pointing at your Apple TV. Then press and hold your remote's Menu and Volume Up buttons for five seconds to pair your devices.

Unplug your Apple TV from the wall power outlet. Wait at least six seconds, then plug it back in.

Get help with the remote for your Apple TV
Thank you for using Apple Support Communities. Have a nice day.

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