I can't load a web page on iPad

Question

Level 1

19 points

I can't load a web page on iPad

I tried to visit a web site and Safari told me "network connection lost". I have since tried several more times with the same result. So I installed Chrome to see if it would open the same page. I got a similar result "There is no internet connection". I am able to open the page with my iPhone and with my wife's iPad. And I don't have any other problems surfing with Safari (I don't normally use Chrome). I don't have Restrictions turned on in Settings. I have quit all apps and restarted. My software is up-to-date. Any help appreciated. Thanks

iPad Air, iOS 10.2.1

Posted on Feb 7, 2017 6:59 PM

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Answer 1

Demo

Level 10

166,747 points

Feb 10, 2017 12:22 PM in response to Joe Rath

Well, this doesn't help you, but if this is the correct website, it works fine for me.

Have you tried closing all of your apps and force restart the iPad? I assume that you know the drill, but ...

Close apps - Press the Home button two times quickly. You'll see small previews of your recently used apps. Swipe left to find the app you want to close. Swipe up on the app's preview to close it.

Force restart - Press and hold both the Sleep/Wake and Home buttons for at least ten seconds, until you see the Apple logo.

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Answer 2

Feb 7, 2017 7:08 PM in response to Joe Rath

Try Settings → Safari → Clear History and Website Data

Otherwise, try disabling content blocker if you're using any to see if that helps: Settings → Safari → Content Blockers → turn any of the content blockers off.

If that doesn't help try: Settings → General → Reset → Reset Network Settings

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Answer 3

Feb 10, 2017 8:44 AM in response to Joe Rath

Hi. Since you imply that this only affects one site, do you have any restrictions that might block it, Settings > General > Restrictions? Also, are you using any type of ad blocker, or are you not accepting cookies?

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Answer 4

Joe Rath Author

Level 1

19 points

Feb 10, 2017 9:16 AM in response to Diana.McCall

no restrictions. No ad blocker. Accepting cookies from sites I visit. Also, since Chrome gives me the same error, I'm thinking it's not a Safari problem. So I reset my network as Saifan recommended and it did not solve the problem in either browser.

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Answer 5

Joe Rath Author

Level 1

19 points

Feb 10, 2017 12:59 PM in response to Saifan Pilot

I have contacted Apple Support and you'll be glad to know they recommended the same procedures that you did in your first reply to this problem! I decided not to reset safari since the problem occurs with chrome too. I don't use restrictions so I didn't do anything there. I reset my network, killed all my apps and did a hard restart. All to no avail. Same problem persists.

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Answer 6

Feb 10, 2017 9:30 AM in response to Joe Rath

Take your iPad to an Apple store or other Apple authorized service location to have this issue diagnosed.

Or contact Apple support: https://support.apple.com/HT201232

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Answer 7

Joe Rath Author

Level 1

19 points

Feb 10, 2017 5:33 AM in response to Saifan Pilot

Do you think there's a more specific fix? While I very much appreciate your solution as one that might work, it tends to destroy a lot of my user data and history to solve a small problem. Thanks.

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Answer 8

Feb 10, 2017 8:05 AM in response to Joe Rath

Can you use safari to access internet on another Wi-Fi router? Or on LTE/3G ?

Do your other apps have access to internet?

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Answer 9

Joe Rath Author

Level 1

19 points

Feb 10, 2017 9:13 AM in response to Saifan Pilot

I Am connecting via cellular. this specific problem is the only one I'm having regarding the internet. Other web sites are fine. Other apps that use the internet are fine.

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